Fiberme FCM630A Manual de usuario
FIBERME Communications LLC.
FCM630A Series IP PBX
Emergency Calls Guide
P a g e 1
Table of Contents
INTRODUCTION..........................................................................................................................3
SCENARIO OVERVIEW.............................................................................................................4
CONFIGURATION STEPS.........................................................................................................5
Customize Notification Prompts........................................................................................................................... 5
Email Notification ................................................................................................................................................... 6
Step 1: Configure Email Settings on the PBX................................................................................................ 6
Step 2: Enable Alert notification for Emergency calls................................................................................... 7
Adding Emergency Numbers............................................................................................................................... 8
Emergency Recordings.......................................................................................................................................11
Emergency Location Mapping ........................................................................................................................... 11
USE CASE SAMPLE ................................................................................................................13
Scenario for VoIP trunks (Kari’s Law and Ray Baum’s Act compliant)........................................................13
Table of Figures
Figure 1: Recording Custom Prompt....................................................................................................................... 5
Figure 2: Email Settings Sample............................................................................................................................. 6
Figure 3: Alert Contacts Configuration.................................................................................................................... 7
Figure 4: Activate Alert Events................................................................................................................................. 8
Figure 5: Emergency Number Configuration......................................................................................................... 9
Figure 6: 911 Emergency Sample......................................................................................................................... 11
Figure 7: Emergency Recording............................................................................................................................ 11
Figure 8: Emergency Location Mapping............................................................................................................... 12
Figure 9: Email Notification.....................................................................................................................................14
Figure 10: System Events (Emergency Calls)..................................................................................................... 14
P a g e 2
Table of Tables
Table 1: Emergency Numbers Parameters .......................................................................................................... 10
Table 2: Emergency Location Mapping Parameters........................................................................................... 12
P a g e 3
INTRODUCTION
On critical situations, having the ability to make emergency calls to ask for help is a must for any telephony
system, whether it’s public telephony system such as GSM network or PSTN network, or the private local
telephony system managed by the PBX on premises.
FIBERME’s enterprise-grade IP-PBX provides users with the ability to manage such type of calls to help
users deal with critical situations and make emergency calls for help. These calls need to have higher
priority than regular calls, categorized depending on the emergency service called and the ongoing situation
as well as the possibility to notify related personal about the situation (guards, first aid ... etc.).
FCM630A provide the administrator with all tools necessary to configure and adapt the PBX with such
situations, making it possible for users to easily press buttons or dial codes/numbers to make emergency
calls.
The FCM630A are now in full compliance with Kari’s Law and Ray Baum’s Act, please refer to the
following link for more information: https://www.fcc.gov/mlts-911-requirements
We will cover on this guide all needed steps to configure emergency calls on FCM IP-PBX series.
P a g e 4
SCENARIO OVERVIEW
To illustrate the functionality of emergency calls on the FCM630A, we will be using the following scenario
where company ABC has already deployed a FCM630A as their main PBX system along with FAP26XX
phones for users.
Company ABC uses a SIP trunk as their main exit point.
Users are allowed to make external calls depending on the established routing policy (permissions,
privileges, PIN codes …etc) while respecting the following requirements and complying to Kari’s Law and
Ray Baum’s Act:
•
All users should be able to dial emergency number at any time without adding prefix or any
restrictions.
•
The system admin would be receiving email alert notification about the made emergency calls.
•
Other members should be notified when an emergency call is being made.
•
A call back should be possible when the call disconnects.
•
Information about location, such as the address and other location information should be sent
during the Emergency call.
•
Emergency calls should go over the main SIP trunk.
•
Users are only allowed to dial following emergency numbers: 911, 811 and 711 with the first one
having the highest priority and the last the least.
P a g e 5
CONFIGURATION STEPS
In the following sections, we will be covering all necessary steps to configure the system to fulfill the
requirements discussed on the scenario overview section. First, we need to setup the prompts that we will
be played to the users when someone dials an emergency number.
Note: If no custom prompt is configured, the PBX will play the default one.
Customize Notification Prompts
In order to create a custom prompt that will be used as notification when an emergency
call is initiated, users need to log to the web administration page of the FCM under “PBX
Settings →Voice Prompt →Custom Prompt” then they have two choices:
1.
Upload a pre-recorded prompt by pressing the button but the file should respect
the following specs:
•
PCM encoded.
•
16 bits.
•
8000Hz mono.
•
In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix.
•
File size under 5M.
Note: If uploading a compressed file, the file must have .tar/.tgz/.tar.gz suffix, name must contain only
letters, numbers or special characters -_. and the file size must be less than 30MB.
2.
Record a new custom prompt by clicking on then select the recording station on
which you want to record.
Figure 1: Recording Custom Prompt
P a g e 6
Now that the custom prompt is ready, we will be using it as vocal notification to some users, but what about
the system admin who usually received notifications via email?
For that we will need to setup alert events and enable email notification when emergency calls occur to
notify the administrator(s) about the situation.
Email Notification
To configure and enable email notification there are basically two easy steps.
Step 1: Configure Email Settings on the PBX.
To setup email settings on the FCM, log into the web UI under “System Settings →Email Settings” and
set the parameters to send emails via the PBX. Users have two choices (either smtp client or MTA ‘transfer
agent’). Below is a screenshot of configuration of SMTP client used with google mail (Gmail).
Figure 2: Email Settings Sample
P a g e 7
After this, users can press the button in order to verify and confirm that the configured
email settings are valid and working fine.
Notes:
•
Users have the ability also to customize the emails that will be sent by the FCM under the tab
“Email Template” for multiple tasks (Fax Sending, CDR, Alert Events …etc).
•
Users can check the email send logs under “Email Send Log” tab to view the history of the emails
that were sent by the FCM.
Step 2: Enable Alert notification for Emergency calls.
Next, we need to enable the alert event for the emergency calls as well as email notification
or this type of events. First, make sure to configure the alert contacts under the menu
“Maintenance →System Events →Alert Contact” as shown below.
Figure 3: Alert Contacts Configuration
After this, users need to enable the alert notification for emergency calls under « Alert Events List » tab.
P a g e 8
Figure 4: Activate Alert Events
Adding Emergency Numbers
On this section we provide the steps to configure the different emergency numbers
that users in company ABC are allowed to dial and set the priority for each one as
described on the requirement sections.
We assume that the admin has already configure the trunks and inbound/outbound
routing policy to send calls to the external networks (ITSP). If you need details
about those configurations, you can check the following how to guides:
•
Managing Outbound and Inbound calls on FCM.
•
SIPTrunk Configuration Guide.
P a g e 9
To configure emergency numbers, users need to follow below steps:
1.
Navigate on the web GUI under “Call Features →Emergency Calls”.
2.
Click on to add a new emergency number.
3.
Configure the required fields “Name, Emergency Number, Trunk(s) to be used to reach the number
and Members Notified”.
4.
Set the Emergency level for the number (ex: Significantly Urgent was used for 911 on this case)
5.
Save and apply the configuration.
Figure 5: Emergency Number Configuration
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