Essence CareHome ES700EPP Manual de usuario

Care@Home™

Emergency Pendant Advanced

User Guide

ESUGSC032

Version 1.4

December 2017

Table of Contents

2 Care@Home™ Emergency Pendant Advanced User Guide

Table of Contents

1. Overview.................................................................................................................................................3

2. Installing Without the Active Service ..................................................................................................... 4

3. Installing with the Active Service ............................................................................................................5

3.1. Active Service Settings............................................................................................................... 8

3.2. Outgoing Call Settings............................................................................................................... 8

3.3. Changing the Emergency Call Number ..................................................................................... 9

4. Testing Fall Detection........................................................................................................................... 10

5. Operating the EPA ................................................................................................................................. 11

5.1. Notifications ..............................................................................................................................11

5.2. LED Indications ..........................................................................................................................11

5.3. Supervision ............................................................................................................................... 12

6. Replacing the Battery.............................................................................................................................13

7. Specifications.........................................................................................................................................15

Emergency Pendant Advanced-BC .................................................................................... 16

Emergency Pendant Plus.....................................................................................................17

Overview

Care@Home™ Emergency Pendant Advanced User Guide 3

1. Overview

The Essence Emergency Pendant Advanced (EPA) is an innovative, wearable, multi-function

emergency device for detecting falls and signaling emergency situations, which is integrated with

Care@Home™.

The EPA is meant to always be with the resident, worn as a pendant using the supplied lanyard.

When the EPA detects a fall, or the EPA button is pressed, the EPA sends an emergency message via a

radio signal to the Control Panel (CP), which, in turn, passes the message to the monitoring station.

EPA capabilities include:

Fully water resistant (IP67)

Wireless connectivity with the CP that can reach 400 m (1,312 ft.) in the open air

Up to two years battery life

Configurable emergency press duration

Lightweight

LED indication

With the optional Care@Home™ Active service, coverage extends outside the resident’s

home

Figure 1: EPA

Installing Without the Active Service

4 Care@Home™ Emergency Pendant Advanced User Guide

2. Installing Without the Active Service

If the resident does not have the Active service, installation requires pairing the EPA with the CP.

To pair an EPA:

1. Press the PAIRING button on the CP for five seconds. The CP beeps and the ring around the

EMERGENCY button lights up in blue, with a circular movement effect.

Figure 2: Pairing with the CP

2. Holding the EPA, move about 50 cm (20 in.) away from the CP.

3. Press the EPA button.

4. Ensure that the pairing process is successful. The process can have the following results:

Success The CP beeps and the EMERGENCY button ring blinks blue three

times.

Failure The CP beeps and the EMERGENCY button ring lights up red for two

seconds. Try to pair the EPA again.

Already paired The CP beeps and the EMERGENCY button ring lights up alternating

between red and blue.

NOTE: If no additional peripheral devices can be integrated, as when the CP

memory is full, the CP beeps and the EMERGENCY button ring lights up red.

EMERGENCY Button:

50 cm (20 in.)

PAIRING Button

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 5

3. Installing with the Active Service

The Active service, featuring the Emergency Pendant Advanced (“the pendant”) and the control

panel, extends the following features to residents while out of their home:

Emergency call button

Fall detection

Step counting

The Active service requires the resident to carry a working smartphone when outside of their home.

If the resident has the Active service, installation requires pairing the EPA with the CP using the Active

app.

To install the Active service:

1. Ensure the following:

You have the pendant.

The resident’s mobile device meets the following requirements:

Apple: iOS 9.0 or later

Android™: OS 4 or later

Minimum mobile screen size of 4.7”

To use the Care@Home™ Active Service, you must install the Care@Home™ Active app on the

resident’s smartphone. The app is available from the Apple® App Store or the Google™ Play Store.

2. Download the app to the resident’s phone.

3. Ensure Bluetooth is enabled.

4. If the resident’s phone is a Xiaomi:

a. Tap Security App > Permissions, and toggle Autostart to on for Care@Home™ Active

b. Tap Settings > Battery & Performance > Manage apps battery usage > Choose apps >

Care@Home™ Active, and set to no restrictions

5. Ensure you are within 50 cm (20 in.) of the control panel.

6. Run the app, and follow the onscreen instructions. The app confirms when the Active service is set

up by displaying “Successfully Registered.”

Installing with the Active Service

6 Care@Home™ Emergency Pendant Advanced User Guide

The following shows the app in operation:

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 7

Figure 3: Pairing with the Active App

Installing with the Active Service

8 Care@Home™ Emergency Pendant Advanced User Guide

3.1. Active Service Settings

If you tap Settings in the app, the following is displayed:

Figure 4: Active App Settings

Caution: Do not change the DNS settings.

3.2. Outgoing Call Settings

You can change the outgoing call settings, if required.

If Enable Outgoing Call is On, a telephone call is triggered when there is an emergency alarm.

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 9

If Call Default Emergency Number is:

On, the emergency alarm call goes to the telephone number specified by your service

provider.

Off, the emergency alarm call goes to the telephone number specified at Emergency

Call Number.

3.3. Changing the Emergency Call Number

To change the Emergency Call Number:

1. Tap the number. The following screen is displayed:

Figure 5: Changing the Emergency Number

2. Enter the new number and tap SAVE.

Testing Fall Detection

10 Care@Home™ Emergency Pendant Advanced User Guide

4. Testing Fall Detection

Testing the EPA is optional.

To test the EPA:

1. While sitting, hit the EPA on your thigh three times.

2. Put the EPA down flat on a table top. Wait 25 seconds, and the LED should blink red for 8 seconds.

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