Dynalink 56K e-modem II Manual de usuario
56K e-modem II
Quick Setup Guide
1456VQE-C2
56K e-modem II Quick Set-up Guide
Introduction
This Quick Setup Guide summarises
the modem installation in four simple
steps. Please follow each step exactly
as described. Upon completion of step
4 you can be certain that your modem
is correctly installed.
This Guide is intended for Windows
XP/2000/98/95/ME users. There is
also a full User Manual on this CD. To
view or print the User Manual, return
to the previous menu and click the View
User Manual button.
Other CDs are supplied by Internet
Service Providers (ISPs) to enable you
to establish an Internet connection.
Some fees may be payable – please
check the ISP’s CD for more information.
Once on the Internet you can visit
Dynalink Modems’ web site at
www.dynalink.com.au (Australia) or
www.dynalink.co.nz (New Zealand) to
access further helpful information.
1Connect the modem to your PC
1. Turn your PC OFF.
2. Connect the grey serial cable to both the modem and a spare COM port found
on the back of the PC.
3. Connect the enclosed phone cable to the modem LINE jack and a phone wall socket.
4. Connect the Power Supply Unit to the modem and a power point.
5. Turn the modem on – the green power light should light up.
Install the modem drivers
1. Power ON your PC.
2. Windows “Plug & Play” will detect the modem and attempt to install the modem’s
drivers. If the modem is not detected, please refer to the Troubleshooting section.
3. Point Windows to this CD.
4. Please continue to follow the on-screen prompts as Windows guides you through
the remainder of the modem installation.
5. After the drivers have been installed power the modem off and then on.
Country selection
1. Click Start – Settings – Control Panel
2. Double-click the Modem Regional Settings icon.
3. Wait a few moments then select your country from the drop-down menu.
4. Click OK. Click OK again when finished.
Check the modem can talk to the pc
Windows XP & 2000 users:
1. Click Start – Settings – Control Panel – Phone and Modem Options – Modems.
2. You will see the modem listed next to a COM Port. Note down the COM port
number in this box [ ].
3. Click Properties – Diagnostics – Query Modem. If a table of ATI responses is
reported, then the modem and computer are communicating. If a table is not
reported, but instead an error message such as CANNOT OPEN PORT, please
refer to the Troubleshooting section.
Windows 95, 98 & ME users:
1. Click Start – Settings – Control Panel – Modems – Diagnostics.
2
3
4
2. You will see the modem listed next to a COM Port. Note down the COM port
number in this box [ ].
3. Click on your modem's COM port and click More Info. If a table of ATI responses
is reported, then the modem and computer are communicating. If a table is not
reported, but instead an error message such as CANNOT OPEN PORT, please
refer to the Troubleshooting section.
The modem has been installed successfully and passed all our tests. Any problems
that arise when the modem is used by other applications are not related to the
installation of the modem, but to the setup of the software using the modem. We
suggest that you now proceed to the next section, as the Internet will give you
access to our website support area. If you have problems during this step you can
be confident that the problem is not a basic modem installation problem, but rather
the setup of the Internet software.
The Internet
In order to connect to the Internet you will need to establish an account with an
Internet Service Provider (ISP). Enclosed with your modem is a CD containing an
introductory offer from an ISP. Once you have registered with an ISP, they will provide
you with assistance regarding connecting to the Internet and setting up an e-mail
account.
Once you are connected to the Internet, you will find further information on Dynalink
Modem’s World Wide Web site at www.dynalink.com.au/support (Australia) or
www.dynalink.co.nz/support (NZ). Here you can learn how to setup the BVRP
PhoneTools®Software, extensive troubleshooting information, downloads and much
other information.
BVRP Phonetools®FAX/TAM Software (Optional)
Dynalink supplies the PhoneTools® software on CD. The software allows you to fax
with your modem and use the modem as a Telephone Answering Machine (TAM).
Contact Dynalink if you need assistance.
To install the software, insert the CD. If a menu does not load automatically, click
Start – Run and enter d:\Autorun.exe (substitute d: with your CD drive letter), then
click OK. Click on “Install Software Utilities” and choose PhoneTools. Follow the on-
screen prompts. A full User’s Manual can be found installed with the software.
56K e-modem II Quick Set-up Guide
The Internet
When following Step 4, the modem is not listed under “Modem Properties”.
This error can occur when the drivers have not been installed correctly.
Click Start – Settings - Control Panel – System – Device Manager
Check under Other Devices. If there is a reference to a modem, highlight it then
click Remove.
Click Refresh. Windows should re-detect the modem and ask for the drivers.
NO DIALTONE is reported.
Check that the country selection is set to Australia or New Zealand as appropriate
(see Step 3).
Click Start – Settings - Control Panel – Modems – Properties – Advanced. Under
Extra Settings, enter X3.
Eliminate any cables or devices between the phone cable and the wall jack, such
as fax switches or extension phone cables.
Windows does not detect the modem.
Check the modem is powered ON - the green PWR LED should be lit. If the LED
does not light, check you are using the 12V 1A AC Power Supply Unit that shipped
with the modem and that it is plugged into an active power point.
Check the serial cable is firmly attached to your PC and modem.
Verify the modem's COM port is enabled in the BIOS - if you are not familiar with
your PC's BIOS, contact your PC dealer.
When clicking the More Info button, an error is reported.
Check you have clicked on the COM port your modem is attached to.
Check the serial cable is firmly attached to your PC and modem and is turned on.
Ensure no other programmes are using the modem - exit all programmes before
running More Info.
Manual selection of connect rates is required.
AT&U1turns modem into V.34 (33600 bps) mode
AT&U returns modem into V.90 mode
If other rates are required, refer to Chapter 5 of the manual on CDRom. The command
to use is AT*I. This command should be used in conjunction with &U.
AU-1456VQE-C2-QG
Dynalink warrants this product against defects in materials and workmanship
for a period of twelve months from the original date of purchase. We will, at our
discretion, repair or replace the faulty unit, free of charge, provided it is returned
to us with proof of purchase from an authorised dealer within the warranty
period. Return delivery after repair will be paid for by Dynalink. We reserve the
right not to repair or replace goods that:
have been mishandled, abused or not installed according
to the guidelines as outlined in the instructions.
have been subjected to a power surge from other
equipment or other external factors.
have been altered or modified.
Warranty
Always check that your hardware is installed correctly. Check our web site for
the latest information and troubleshooting guide. If you have difficulties, contact
Dynalink Technical Support for issues relating to installation and operation.
If possible, visit Dynalink's on-line support area at:
New Zealand www.dynalink.co.nz/support
Australia www.dynalink.com.au/support
Contact Dynalink’s Technical Support:
Help
Australia
Phone 1800 653 962
Fax 1800 063 962
(Monday-Friday: 8:30am-5:30pm)
New Zealand
Phone 0800 653 962
Fax 0800 503 962
(Monday-Friday: 8:30am-7:30pm)
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