Our promise to you is that you will have a convenient and easy
ordering experience, receive a quality Attendant Alarm/Alert, and
enjoy outrageous customer service. If you have any questions
about the alarm you have purchased or would like to request
warranty service, please contact: Direct Supply Equipment
& Furnishings, 1-800-634-7328, 6767 North Industrial Road,
Milwaukee, WI 53223, SalesSupport@DirectSupply.com
Customer Service
We offer to you, as the original purchaser, a warranty for the
Attendant Alarm/Alert. Our warranty applies for the limited
warranty period stated below. If any device or device part
listed below is defective in material or workmanship during the
applicable limited warranty period, we will repair or replace it
at our cost. Please note that the decision to repair or replace
a device or device part will be at our discretion. Our warranty
applies only if the device is properly maintained by the original
purchaser for normal, indoor use and does not cover normal
wear and tear, modification of the device, or damage caused by
abuse, improper use, failure to maintain, use which exceeds the
published device limitations, or the combination of any device
with another product. In addition, our warranty does not cover
fading, characteristics or natural variations in wood grain or fabric,
texture, colorfastness, stains, spills, or exposure to chemicals,
odors, heat or light. In certain cases, we may provide you repair or
adjustment instructions and/or replacement parts, and ask you to
perform a repair or adjustment or replace a defective part.
Our warranty gives you specific legal rights, and you may also
have other rights, which vary, from state to state. Please note
that our limited warranty period begins when we ship the device
to you. The limited warranty period and our obligations under the
warranty end once you transfer the device to someone else, or at
the end of the applicable limited warranty period identified below,
whichever is earlier.
Warranty
Period (Parts) Anticipated Usable
Device Life
Alarm/Alert Unit
(excluding batteries
and accessories) 1 year 1 year
Anticipated Usable Device Life is based on normal use with
proper maintenance, cleaning and storage. You should still
inspect, monitor and care for the device as described in this
guide, as the device may need to be replaced sooner than
anticipated in particular situations.
DIRECT SUPPLY MANUFACTURING, INC. MAKES NO IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE; THESE AND ALL OTHER IMPLIED
WARRANTIES ARE SPECIFICALLY DISCLAIMED. TO THE
FULLEST EXTENT ALLOWED BY LAW, DIRECT SUPPLY
MANUFACTURING, INC. WILL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, OR LOST PROFITS THAT MAY RESULT FROM THE
DEVICE OR YOUR USE OR INABILITY TO USE THE DEVICE
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU, IF ANY, IS LIMITED TO THE
PRICE OF THE PRODUCT OR SERVICE GIVING RISE TO YOUR
CLAIM. Some states do not allow an exclusion or limitation of
incidental or consequential damages or how long an implied
warranty lasts, so the above limitations or exclusions may not
apply to you. If implied warranties are not excluded, and to the
extent allowed by law, we limit any and all implied warranties to
the applicable warranty period identified above. Except for rights
under any applicable state law, the remedies provided under this
warranty are your sole and exclusive remedy for any breach of our
warranty and state the entire limit of our responsibilities.
Warnings
• WARNINGS – General:
1. Failure to comply with all directions and warnings may result in
injury or death; use only as directed.
2. Other devices may be required.
3. Never alter the device in any way.
4. This device is designed to be installed by the end-user, who
should ensure that the device is properly installed and tested
before use.
5. Inspect the device for damage before each use and do
not use it if it appears to be damaged or not functioning
properly.
6. No part or component of an Attendant Alarm/Alert should be
used with non-Attendant parts, components, or alarms.
• WARNING – This device is designed for indoor use only within
close proximity to caregivers. Always verify that you can hear
the Alarm/Alert volume at the furthest possible distance before
leaving a resident unattended.
• WARNING – This device is not appropriate for all patients and
residents. A caregiver should determine appropriateness as part
of the resident’s care plan and assessment.
• WARNING – The device should not be used with residents
who may attempt to ingest the magnet or other small parts of the
device, or with residents who are at risk of becoming strangled or
entangled by the device cord.
• WARNING – Do not use this device if it appears to be
damaged or is not functioning properly. Alarm/Alert may fail to
sound if the device is damaged.
• WARNING – Alarm/Alert may fail to sound if the battery runs
low. When battery is low, device will emit a warning signal. When
low battery warning occurs, immediately stop using the device
and replace the battery.
• WARNING – This device will not stop or prevent elopement
or falls by patients or residents. This product is intended to
help augment caregivers’ comprehensive resident mobility
management program. It is not a substitute for the visual
monitoring and care of residents by trained caregivers. This device
is not designed to replace good care giving practices including,
but not limited to the following:
• Direct resident supervision
• Adequate care plans and training for staff personnel regarding
fall prevention, patient repositioning and elopement
• Inspection and testing before use
• WARNING – If your alarm features nurse call connectivity,
you should test this device with your nurse call system before
using with residents to ensure the device is compatible and will
function properly with your nurse call system. If the nurse call
system is not properly plugged into the device or not compatible
with the device, your caregivers may not be alerted to a resident
fall or an attempt to get up unassisted. In order for the device to
alert your caregivers that a resident has fallen or is attempting to
get out of their bed or chair, you must have the full, functioning
and connected Alarm/Alert system connected to a compatible
nurse call system.
• WARNING – Never place the Alarm/Alert unit within 12 inches
of a resident’s ear.
• WARNING – Product may contain trace amounts of chemicals
known to the state of California to cause cancer and birth defects
or other reproductive harm.
Limited Warranty
Attendant®
MAGNET ALARM
Please keep and refer to this Owner’s Manual.
Owner’s Manual
Thank you for purchasing an Attendant®Alarm/Alert from Direct Supply
Equipment & Furnishings. Please read this entire guide carefully and keep it
for future reference.This guide will provide you with instructions, warnings,
warranty information, and other important information about your Attendant
Alarm/Alert. Share this information with your housekeeping, nursing and
maintenance staff to help ensure the alarm is cared for properly.
1-800-634-7328 DirectSupply.com
Distributed by Direct Supply Manufacturing, Inc. 6635 N Industrial Road, Milwaukee, WI 53223.
© 2016 Direct Supply Manufacturing, Inc. All Rights Reserved. Direct Supply®, Attendant®, and all
associated logos are the registered trademarks of Direct Supply, Inc., used under license.
3871Date of Printing: October 2016
