Digi E230 Manual de usuario

User

Guide

BROADBAND E230 HSPA USB MODEM

Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park

40000 Shah Alam, Selangor Darul Ehsan, Malaysia

Enquiries: 016 299 3333 / 1 800 68 3333 or digi.com.my

DiGi Telecommunications Sdn Bhd 201283-M

Hardware Manual

Broadband E230 HSPA USB Modem

Q : When I click on the ‘Connect’ button in the Connection Manager, the

message ‘Modem not found’ appears. What should I do?

A : Your PC could not detect your modem or could not recognise the modem’s

driver. Please remove and re-plug the modem into the USB port.

Q : I have set the modem tools to WCDMA only signal, but why am I getting

only EDGE /GPRS coverage/speed?

A : Do take note that your area may not be covered by our 3G network at the

moment. Please check the coverage map @

http://www.digi.com.my/broadband

Q : After I plug in the modem, it fails to prompt me to perform the Connection

Manager installation. What should I do?

A : Go to My Computer > DiGi Internet drive and locate the ‘Setup.exe’ file.

Double-click it and it should launch the installation process.

Q : The modem’s Connection Manager has been installed, but not the drivers.

What should I do?

A : Remove the modem from the USB slot and re-plug it in the same slot,

or another USB slot.

Q : I am unable to find any new devices in the device manager after the

Connection Manager has been installed. What should I do?

A : Please perform the following:

1. Uninstall the ‘Mass Storage device’ from ‘Device Manager’.

2. Reinstall the modem’s software.

Q : Even after successful installation, the Connection Manager does not

auto-run. What should I do?

A : This occurs with the Windows 2000 operating system which does not

support ‘hot plug-in’. You can double-click the DiGi Internet icon on the

desktop to launch the Connection Manager.

No part of this document may be reproduced or transmitted in any form or by any

means without prior written consent of DiGi Telecommunications Sdn Bhd and

Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co.,

Ltd.

All other trademarks and trade names mentioned in this document are the property

of their respective holders.

Notice

The information in this document is subject to change without notice. Every effort

has been made in the preparation of this document to ensure accuracy of the

contents, but all statements, information, and recommendations in this document do

not constitute the warranty of any kind, expressed or implied.

Table of Contents

Getting to Know the E230.............................................................................1

Requirements for the PC...............................................................................

Preparing the E230........................................................................................3

Installation Guide.......................................................................................... 5

Safety Information.........................................................................................8

Q : I can’t get connected. What should I do?

A : Please check the following:

1. Please make sure the modem is connected properly (Signal bars appear

on the signal strength icon).

2. Access Point Name (APN) is set to 3gdgnet [Tools > Options > Profile

Management]

3. Dial-up number should be *99# [Tools > Options > Profile Management]

Broadband Customer Service at 016 299 3333 or 1 800 68 3333 check if

your subscription is active.

Q : I am experiencing slow Internet browsing speed. It takes ages for each

page to load.

A : Slow connection speed can be attributed to a few factors:

1. Check the network signal strength. If the connection is poor (2 bars or less),

you may be in a low coverage location. Try moving around to see if you

are able to receive better coverage.

2. Check the network type (GPRS/EDGE/UMTS/HSDPA/HSPA /WCDMA)?

Please check the network status at the bottom of the Connection

Manager.

3. Set the network settings in the modem tools to WCDMA only signal.

[Tools > Options > Network]

4. Are you using any P2P application? If yes, do turn it off as the P2P

application may consume all the available bandwidth.

Q : I am connected, but I can’t browse or connect to my Messenger.

A : 1. Go to your Internet Explorer > Tools > Internet Options > Connection > LAN

Settings and uncheck the Proxy Server settings.

2. If it is already unchecked, disconnect and reconnect the Internet

connection again.

DG 158337 Broadband_UserGuide_E230_R1_34-3

FA size: 12cm(H) x 24cm(W)

Thank you for purchasing the Broadband E230 HSPA USB Modem.

Note:

•This manual briefly outlines the preparation, process for installing/uninstalling,

and safety precautions for using the Broadband E230 HSPA USB Modem

(hereinafter referred to as the E230).

• You are recommended to read the manual before using the E230.

• The signal strength and the transmission rate are affected by the actual

environment. The electromagnetic waves emitted from the PC may interfere

with wireless signals. When the signal is weak or the transmission rate is low,

you are recommended to use the long USB cable provided with the E230

and change the position of the E230 to receive stronger signals.

Getting to Know the E230

The following figures show the appearance of the E230. The actual product may

differ.

DiGi Internet

Troubleshooting Guide

DG 158337 Broadband_UserGuide_E230_R1_4-33

FA size: 12cm(H) x 24cm(W)

Q : How do I know that I am connected via the DiGi 3G connection?

A : Please refer to the signal bar icon at the bottom left of the Connection

Manager window. It indicates whether it is connected to a GPRS,

EDGE or UMTS/WCDMA/HSDPA network.

Q : Can I unplug the modem without first removing it from the operating

system menu?

A : The modem supports hot plug-in/unplug, however we would recommend

that you remove the device via the operating system first.

1. Indicator

Indicates the status of the E230

2. Micro SD card slot

Holds the Micro SD card.

3. Mini-USB interface

You can connect the mini-USB connector of the data cable to the mini-USB

interface.

4. USIM/SIM card slot

Holds the USIM/SIM card

Colour Status Definition

Green Blinking (twice every 3s) The E230 is powered on

Green Blinking (once every 3s) The E230 is registered to a GPRS

owte

)EGDE/SRPG/M

Blue Blinking (once every 3s) The E230 is registered to the

enAPUSH/APDSH/AMDCW

putessinoitcennocEGDE/SRPGehTnOneerG

putessinoitcennocAMDCWehTnOeu

putessinoitcennocAPUSH

APDSHehTnO

nayC

CPmorfdevomersi032EehTffO-

Requirements for the PC

To use the E230, the PC must meet the following requirements:

• Standard USB interface

• Windows 2000 SP4, Windows XP SP2, Windows Vista, Mac OS

• The hardware of your PC must meet or exceed the recommended system

requirements for the installed version of OS

• Display resolution: 800 × 600 or above

Preparing the E230

Installing the USIM/SIM Card

1. Take out of the USIM/SIM card slot from the E230

2. Insert the USIM/SIM card into the card slot.

Make sure that the USIM/SIM card is properly

inserted

3. Insert the card slot into the E230

1. Launch the DiGi Internet Connection Manager.

2. Go to ‘Tools’ > ‘Options’ > ‘Profile Management’

3. In the ‘Profile Management’ window, perform the setup as below:

• APN: 3gdgnet

• Dial-up Number: *99#

Q : How do I configure the settings to DiGi’s settings to enable me

to connect?

A : The built-in driver and client should already have DiGi’s settings. However,

in case you need to alter the settings, please follow the steps below:

Q : What does the blinking LED on the modem indicate?

A :

LED

Indicator n

Blinking (on for 100ms and

off for 100ms; then on for

100ms and off for 2700ms)

Blinking (on for 100ms and

off for 2900ms)

Blinking (on for 100ms and

off for 2900ms)

The modem is powered on

The modem is registered to a GPRS

(GSM/GPRS/EDGE) network

The modem is registered to a

UMTS (WCDMA/HSDPA) network

The modem is removed

The modem is connected to

a GPRS network

The modem is connected to

a WCDMA network

The modem is connected to

a HSDPA network

Off

Green

Blue

Green

Blue

Sky Blue

No Colour

Inserting the Micro SD card

Insert the Micro SD card into the E230, as shown in the following figure.

Note:

• Micro SD card is an optional accessory. If the Micro SD card is not provided

in the package, you can buy one yourself.

• Do not remove the Micro SD card when it is being used. Removing the card

during operation may damage the Micro SD card as well as the device,

and data stored on the card may be corrupted.

Using the Clip

A clip is provided in the package of the E230. When you connect the E230 to a

laptop, you can fix the E230 to the clip, and hang the clip on the laptop.

Q : What are the laptop/PC requirements for this modem to function?

A : The USB modem will operate on both a laptop or desktop PC with the

minimum requirements below:

• Laptop/PC hardware must meet or exceed the recommended system

requirements for the installed version of the operating system

• Hard Disk: 50MB free disk space

• Operating System: Windows XP/Windows 2000 /Windows Vista/

Mac OS X version 10.4.3

• USB Modem Interface: USB 2.0

• Display Resolution: 800 x 600 pixels or above

(1024 x 768 pixels recommended)

Q : How do I install the modem?

A : Please follow the steps below:

1. Plug-in the modem into the USB slot available on your laptop/PC.

2. Your laptop/PC should detect the modem and install the driver of the

modem automatically.

3. Your laptop/PC will then prompt you to install the DiGi Internet

Connection Manager.

4. Follow the on-screen instructions to complete the installation.

Installation Guide

The procedure for installing the management program depends on the operating

system installed on your PC. The following section takes Windows XP as an

example.

Connecting the E230 with a PC

Note:

Power on your PC before connecting the E230 with the PC. Otherwise, the normal

installation of the E230 may be affected.

The following figure is a sketch of the data cable.

1USB connector

2Mini-USB connector

1. Connect the Mini-USB connector to the E230

2. Connect the USB connector to the USB interface of the PC

DiGi Internet

Modem FAQ

Installing the E230 Management Program

1. Connect the E230 and the PC with the USB cable

2. The OS automatically detects and recognises new hardware and starts the

installation wizard

Note:

If the auto-run program does not respond, find the AutoRun.exe file in the driver

path. Then double-click AutoRun.exe to run the program.

3. Follow the prompts of the installation wizard

4. After the program is installed, the shortcut icon of the management program

is displayed on the desktop

Launching the Management Program

After the E230 is installed, the management program is launched automatically. Then

every time the E230 is connected to the PC, the management program is launched

automatically.

You can also double-click the shortcut icon on the desktop to launch the

management program.

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