Denon AVR-S730H Manual de usuario

HDMI Diagnostics and Troubleshooting

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Introduction

HDMI Diagnostics and Troubleshooting 4

Compatible Models 4

How to operate

How to operate 5

Starting HDMI DIAGNOSTICS Mode 5

HDMI DIAGNOSTICS Menu 6

To exit HDMI DIAGNOSTICS Mode 7

Initialization 8

Reset option in HDMI DIAGNOSTICS mode 8

Factory Reset mode 8

Customer Support 9

For US & Canada 9

For Europe 9

For the other region 9

Cable Test

Procedure 10

Test Item & Test Result 11

Limit mode

Limit Mode Menu 12

Source Selection 12

Setting 13

Max Resolution 13

HDCP2.2 / HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only 14

Reset 14

Procedure (Max Resolution) 15

Tips for Limit Mode Setup 17

2 Max Resolution 17

3 HDCP 2.2 17

4 HDR 17

5 Deep Color 17

6 Dolby Vision 17

7 DTS:X 18

8 Dolby Atmos 18

9 PCM 2ch only 18

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Log & EDID

Procedure 19

Troubleshooting

Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) 20

Video Flow V1-01 22

Video Flow V1-02/06/10 23

Video Flow V1-03/04/05/08/09 25

Video Flow V1-07 26

Video Flow V2-01/05 V3-01/05 27

Video Flow V2-02/03/04/06 V3-02/03/04/06 28

Audio Flow A1-01 30

Audio Flow A1-02 31

Audio Flow A1-03 32

Audio/video Flow Other 33

Other Video Case2 37

Other Audio Case1 38

Other Audio Case2 39

Appendix 40

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

HDMI Diagnostics and Troubleshooting

The objective of this guide is provide support for users experiencing HDMI

connectivity issues.

This guide should be used in combination with the AV Receiver's HDMI

DIAGNOSTICS feature.

1The HDMI diagnostics feature is used to correct the following

issues.

0No picture from connected TV.

0No audio from the AV Receiver (Speaker)

0Intermittent picture or artifact (video snow, dots on the top of the picture)

0Intermittent audio or noise.

2How to use.

0If the issues mentioned in 1 occur, press the button on the front panel of

the AV receiver to enter HDMI DIAGNOSTICS mode.

0Use the buttons on the front panel or the included remote control to

operate the HDMI DIAGNOSTICS function.

0Follow the guidance displayed in the front display to resolve issues using

Auto Test in HDMI DIAGNOSTICS.

0Video Test and Audio Test in HDMI DIAGNOSTICS can be used to

perform various tests manually according to the displayed error code.

3What can be done with this feature?

0Find issues with the AV Receiver’s hardware (Self diagnostics)

0Find issues with external equipment and settings.

0Find issues with HDMI cable capabilities and connection.

0Restrict EDID or HDCP on the AV receiver to resolve issues caused by

incompatibility with the AV receiver.

NOTE

0The HDMI DIAGNOSTICS feature is a tool to help troubleshoot and solve common HDMI

issues. It is not guaranteed to fix all issues.

0This feature is for people with knowledge about HDMI and Audio Video equipment.

Compatible Models

The following Denon AV Receiver products support the HDMI Diagnostics feature.

Products

AVR-S730H

AVR-S930H

AVR-X1400H

AVR-X2400H

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

How to operate

Starting HDMI DIAGNOSTICS Mode

1Turn on the AV Receiver.

If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without

turning off the power.

2Press and hold the main unit's buttons [A] and [B] at least 3

seconds until "HDMI DIAGNOSTICS" appears on the front panel

display.

Model Button [A] Button [B]

AVR-S730H

AVR-S930H

AVR-X1400H

AVR-X2400H

ZONE2

SOURCE

TUNER

PRESET CH -

0Front panel display sample (e.g. AVR-X2400H)

HDMI DIAGNOSTICS

0HDMI DIAGNOSTICS mode cannot be entered from the Setup Menu or Setup

Assistant. Close the menu first.

3When starting the HDMI DIAGNOSTICS mode, the AV Receiver

will automatically start the Hardware Self Diagnostics Test to

check whether hardware failure occurs.

If there are no errors, the AV Receiver will show the HDMI Diagnostics menu

on the front panel display.

If the hardware error is detected, the AV Receiver will show an error code on

the front panel display. (e.g. H1-01)

In this case, the AV Receiver can not continue the HDMI Diagnostics mode.

Please turn off the AV Receiver and contact customer service in your area.

（For contact service, refer to “Customer Support” (v p. 9)）

0Front panel display sample (e.g. AVR-X2400H)

HardwareCheck...

Err: H1-01

Contact support

Hardware Error detected

Blink

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

HDMI DIAGNOSTICS Menu

When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below.

1Use ui to select the menu to be set or operated, then press ENTER.

0Front panel display sample (e.g.AVR-X2400H)

1 Auto Test

Item Description page

1 Auto Test The AV Receiver assists you in identifying the cause of any HDMI issues using Video Test, Audio Test,

Cable Test or the limit mode feature according to the guidance indicated on the front panel display. －

2 Video Test Diagnose video-related issues. If an error is detected, please refer to the flow of the corresponding

error number in the "Trouble shooting Guide". 20

3 Audio Test

Diagnose audio-related issues. If an error is detected, please refer to the flow of the corresponding

error number in the "Trouble shooting Guide".

This cannot be selected if the currently selected input source is an audio type source.

4 Cable Test Check HDMI-Cable integrity and signal (resolution) capability. 10

5 Limitation Mode

(Limit Mode)

Set settings to limit the AV Receiver's Video or Audio EDID.

There are instances where limiting the AV Receiver video or audio EDID will fix various issues.

Please try each limit settings in accordance with the "Trouble shooting Guide".

If you want to clear the limit settings, please refer to "3.Initialization".

6 Log/EDID Save the Logging data to USB file or network server.

Please use it when receiving the requested by customer service. 19

7 Exit Exit the HDMI Diagnostic mode －

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Control Keys for Navigation

You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit.

In the case of models that there is no cursor button on the main unit, the following buttons will work as the cursor buttons during HDMI Diagnostics mode.

RC buttons

Main unit buttons

AVR-S730H

AVR-S930H

AVR-X1400H

AVR-X2400H

Up TUNE + ZONE2 SOURCE

Down TUNE - ZONE2 ON/OFF

Left TUNER PRESET CH - TUNER PRESET CH -

Right TUNER PRESET CH + TUNER PRESET CH +

ENTER DIMMER DIMMER

BACK STATUS STATUS

To exit HDMI DIAGNOSTICS Mode

To exit the HDMI Diagnostics mode, please select "7 Exit" or turn off the AV Receiver.

NOTE

0The HDMI DIAGNOSTICS feature does not support ZONE2 related Video and Audio issues.

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Initialization

The Limit setting in the HDMI DIAGNOSTICS mode is stored per input.

Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual.

There are two ways to reset the limit mode settings.

Reset option in HDMI DIAGNOSTICS mode

Limit mode settings that are made in the HDMI Diagnostics mode are reset to the

factory default values.

However, settings other than HDMI Diagnostics (e.g. Speaker setup, Video Setup,

Audio Setup) are not reset.

1Select "5 Limit Mode" from the HDMI Diagnostics menu.

2Select "Reset" from the Limit mode menu.

3Select ”All source", then press ENTER.

Factory Reset mode

All settings including the Limit mode setting of HDMI Diagnostics mode are reset to

the factory default values. (except for Network setup)

1Press the POWER button to turn off the AV Receiver.

2While holding down buttons [A] and [B] simultaneously, press

POWER button.

3Release the buttons after confirming that the front panel display

flashes at 1-second intervals.

Model Button [A] Button [B]

AVR-S730H

AVR-S930H

TUNER

PRESET CH + TUNE -

AVR-X1400H

AVR-X2400H ZONE2 SOURCE DIMMER

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Customer Support

If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area.

For US & Canada

oDenon US

https://usa.denon.com/us/support/home

oDenon Canada

https://ca.denon.com/ca/support/home

For Europe

oDenon UK

https://www.denon.co.uk/uk/support/home

oDenon Germany

https://www.denon.de/de/support/home

oDenon Netherland

https://www.denon-hifi.nl/nl/support/home

oDenon France

https://www.denon.fr/fr/support/home

oOther (EU)

http://www.denon.com/pages/Distributor-Network-Details.aspx?RegId=2

For the other region

oDenon

http://www.denon.com

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

To check the HDMI Cable integrity, signal quality and resolution capability.

Procedure

1Use ui to select "4 Cable Test" in the HDMI Diagnostics mode,

then press ENTER.

4 Cable Test

2Connect the HDMI cable to be tested to HDMI1(CBL/SAT) and

MONITOR(1) OUT as shown in the figure, then select “Connect

the cable between HDMI1 IN and MONITOR(1) OUT, then press

ENTER".

–Connect the cab

HDMI1 (CBL/SAT) MONITOR1

3Select "Start", then press ENTER.

–CableTest Start

4“Testing...” appears in the front panel display, and the test

starts.

Testing...

5The AV Receiver shows Cable test result on the front panel

display.

To perform the cable test again, select “Retry” and press ENTER.

CABLE TEST FAIL

–Retry

Blink

6To exit the cable test, remove the tested HDMI cable, then use i

to select "Exit" and press ENTER.

CABLE TEST FAIL

–Exit

Blink

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

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