Dell Inspiron 4000 Manual de usuario

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support.dell.com

Dell™ Inspiron™4000 System

SOLUTIONS GUIDE

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in

the Tell Me How help file (see the Start Here sheet for instructions on how

to open the help file).

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text:

Dell

, the

DELL E COM

logo,

Dellnet

, the

Dellnet

logo,

Dell

TravelLite

Inspiron

, and

DellWare

are trademarks of Dell Computer Corporation;

Intel

and

Pentium

are registered trademarks and

Celeron

is a trademark of Intel Corporation;

Microsoft

and

Windows

and are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporation disclaims any

proprietary interest in trademarks and trade names other than its own.

August 2000 P/N 77JUC Rev. A00

Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer . . . . . . . . . . . . . . . . . . . 7

When Removing or Installing Memory Modules . . . . . . . . . 10

Protecting Against Electrostatic Discharge . . . . . . . . . . . 11

1Setting Up

Setting Up Dellnet™. . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 14

Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 14

Viewing Your Account Information . . . . . . . . . . . . . . . 14

Sending and Receiving E-Mail . . . . . . . . . . . . . . . . . 15

Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 15

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 16

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 16

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 18

Windows Millennium Edition (Me) and Windows 2000 . . . . . 18

Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Modular Bay . . . . . . . . . . . . . . . . . . . . . . . 19

Swapping Devices While the Computer Is Turned Off . . . . . . 19

Swapping Devices While Windows Is Running . . . . . . . . . . 21

Setting Up the APR to Connect to a Network . . . . . . . . . . . 22

Setting Up the APR for Windows Me and Windows 98 . . . . . 22

Setting Up the APR for Windows 2000 . . . . . . . . . . . . . 23

4Contents

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 28

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 30

Video and Display Problems . . . . . . . . . . . . . . . . . . . . 30

If the display is blank . . . . . . . . . . . . . . . . . . . . . 30

If the display is difficult to read . . . . . . . . . . . . . . . . 31

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 32

Integrated Speakers . . . . . . . . . . . . . . . . . . . . . . 32

External Speakers . . . . . . . . . . . . . . . . . . . . . . . 32

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 33

If you cannot print to a parallel port printer . . . . . . . . . . 33

If you cannot print to a USB printer . . . . . . . . . . . . . . 34

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 34

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 35

Touch Pad Problems . . . . . . . . . . . . . . . . . . . . . . . . 35

External Keyboard Problems . . . . . . . . . . . . . . . . . . . 36

Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . 36

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36

If you cannot save a file to a floppy disk . . . . . . . . . . . . 36

If you cannot play a music CD

or install a program from a CD . . . . . . . . . . . . . . . . . 37

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 38

If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 38

If you have a hard drive problem . . . . . . . . . . . . . . . . 38

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents 5

Windows Error Messages . . . . . . . . . . . . . . . . . . . . . . 39

General Program Problems . . . . . . . . . . . . . . . . . . . . . 40

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 40

A program stops responding . . . . . . . . . . . . . . . . . . . 40

A solid blue screen appears . . . . . . . . . . . . . . . . . . . 41

Internet Connection Problems . . . . . . . . . . . . . . . . . . . 41

If you have a problem with your Dellnet account . . . . . . . . . 41

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 42

If Your Computer Gets Wet. . . . . . . . . . . . . . . . . . . . . 42

If You Drop or Damage Your Computer . . . . . . . . . . . . . . 43

Resolving Other Technical Problems . . . . . . . . . . . . . . . . 44

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . 44

Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . 45

Reinstalling Windows Me and Windows 98 . . . . . . . . . . . 45

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . 46

Recreating the Hibernate File (Windows 98 Only) . . . . . . . . . 48

Boot (Restart) Your Computer With the

Drivers and Utilities CD . . . . . . . . . . . . . . . . . . . . . 48

Delete the Old Hibernate File . . . . . . . . . . . . . . . . . . 49

Create the Hibernate File . . . . . . . . . . . . . . . . . . . . 49

3Adding Parts

Replacing the Palm Rests. . . . . . . . . . . . . . . . . . . . . . 52

Replacing the Display Cover . . . . . . . . . . . . . . . . . . . . 54

Using the Advanced Port Replicator . . . . . . . . . . . . . . . . 54

Connecting External Devices to the APR . . . . . . . . . . . . 55

APR Controls and Indicators . . . . . . . . . . . . . . . . . . 57

Docking the Computer . . . . . . . . . . . . . . . . . . . . . . 57

6Contents

Undocking the Computer . . . . . . . . . . . . . . . . . . . . 59

Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Replacing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . 63

Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . 65

4Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 74

System Setup Pages . . . . . . . . . . . . . . . . . . . . . . 74

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contact Numbers and Addresses . . . . . . . . . . . . . . . . 75

Returning Items for Warranty Repair or Credit . . . . . . . . . 88

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 88

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 88

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 89

Información para NOM (únicamente para México) . . . . . . . 90

Warranty and Return Policy Information . . . . . . . . . . . . . 90

Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . 91

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Safety Instructions 7

Safety Instructions

Use the following safety guidelines to help protect yourself and your

computer. For comfort and efficiency, observe the ergonomic guidelines in

"Sitting Comfortably at Your Computer" in the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your portable computer for an extended

period of time with the base resting directly on your body. With

extended operation, heat can potentially build up in the base.

Allowing sustained contact with the skin could cause discomfort

or, eventually, a burn.

•Do not attempt to service the computer yourself. Always follow

installation instructions closely.

•Do not carry a battery in your pocket, purse, or other container where

metal objects (such as car keys) could short-circuit the battery

terminals. The resulting excessive current flow can cause extremely

high temperatures and may result in damage from burns.

•Be sure that nothing rests on your AC adapter’s power cable and that

the cable is not located where it can be tripped over or stepped on.

•Place the AC adapter in a ventilated area, such as a desk top or on the

floor, when you use it to run the computer or to charge the battery. Do

not cover the AC adapter with papers or other items that will reduce

cooling; also, do not use the AC adapter while it is inside a carrying

case.

•Do not use your computer in a wet environment, for example, near a

bath tub, sink, or swimming pool or in a wet basement.

•Do not push objects into air vents or openings of your computer.

Doing so can cause fire or electric shock by shorting out interior

components.

•Use only the AC adapter and batteries that are approved for use with

this computer as indicated in this document. Use of another type of

battery or AC adapter may risk fire or explosion.

8Safety Instructions

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•Before you connect the computer to a power source, ensure that the

voltage rating of the AC adapter matches that of the available power

source:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

•To help prevent electric shock, plug the AC adapter and external

device power cables into properly grounded power sources. These

cables are equipped with 3-prong plugs to help ensure proper

grounding. Do not use adapter plugs or remove the grounding prong

from a cable. If you must use an extension cable, use a 3-wire cable

with properly grounded plugs.

•If you use an extension cable with your AC adapter, ensure that the

total ampere rating of the products plugged in to the extension cable

does not exceed the ampere rating of the extension cable.

•To remove power from the computer, turn it off, remove the battery,

and disconnect the AC adapter from the electrical outlet.

•If your computer includes an integrated or optional (PC Card)

modem, disconnect the modem cable during an electrical storm to

avoid the remote risk of electric shock from lightning via the telephone

line.

•To help avoid the potential hazard of electric shock, do not connect or

disconnect any cables or perform maintenance or reconfiguration of

this product during an electrical storm.

•PC Cards may become very warm during normal operation. Use care

when removing PC Cards after their continuous operation.

•Do not dispose of batteries in a fire. They may explode. Check with

local authorities for disposal instructions.

•When setting up the computer for work, place it on a level surface.

•When traveling, do not check the computer as baggage. You can put

your computer through an X-ray security machine, but never put your

computer through a metal detector. If you have the computer checked

by hand, be sure to have a charged battery available in case you are

asked to turn on the computer.

Safety Instructions 9

•When traveling with the hard drive removed from the computer, wrap

the drive in a nonconducting material, such as cloth or paper. If you

have the drive checked by hand, be ready to install the drive in the

computer. You can put the hard drive through an X-ray security

machine, but never put the drive through a metal detector.

•When traveling, do not place the computer in overhead storage

compartments where it could slide around. Do not drop your

computer or subject it to other mechanical shocks.

•Protect your computer, battery, and hard drive from environmental

hazards such as dirt, dust, food, liquids, temperature extremes, and

overexposure to sunlight.

•When you move your computer between environments with very

different temperature and/or humidity ranges, condensation may form

on or within the computer. To avoid damaging the computer, allow

sufficient time for the moisture to evaporate before using the

computer.

NOTICE: When taking the computer from low-temperature conditions into a

warmer environment or from high-temperature conditions into a cooler

environment, allow the computer to acclimate to room temperature before

turning on power.

•When you disconnect a cable, pull on its connector or on its strain-

relief loop, not on the cable itself. As you pull out the connector, keep

it evenly aligned to avoid bending any connector pins. Also, before you

connect a cable make sure both connectors are correctly oriented and

aligned.

•Handle components with care. Hold a component such as a memory

module by its edges, not its pins.

•When removing a memory module from the system board or

disconnecting an external device from the computer, wait 5 seconds

after turning off the computer before removing the memory module or

disconnecting the device to help avoid possible damage to the system

board.

•Before you clean your computer, turn it off, unplug it from its power

source, and remove the battery.

•Clean your computer with a soft cloth dampened with water rather

than with liquid or aerosol cleaners.

10 Safety Instructions

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•Clean the display with a soft, clean cloth and commercial window

cleaner that does not contain wax or abrasives. Apply the cleaner to the

cloth; then stroke the cloth across the display in one direction, moving

from the top of the display to the bottom. If the display contains

grease or some other contaminant, use isopropyl alcohol instead of

commercial window cleaner.

•If your computer gets wet, see page 42 for instructions. If you drop or

damage the computer, see page 43. If, after following these procedures,

you confirm that your computer is not operating properly, contact Dell

(see page 75).

When Removing or Installing Memory Modules

Before you remove or install memory modules, perform the following steps

in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is

when you are installing memory modules.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting

an external device or removing a memory module to help prevent possible

damage to the system board.

1Turn off your computer and all attached devices.

2Disconnect your computer and external devices from their electrical

outlets to reduce the potential for personal injury or shock. Also,

disconnect any telephone or telecommunication lines from the

computer.

3Remove the battery from the battery bay and, if present, the secondary

battery from the modular bay.

4Ground yourself by touching an unpainted metal surface at the back of

the computer before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the

computer to dissipate any static electricity that might harm internal

components.

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