Dell Dimension 4100 Manual de usuario

www.dell.com | support.dell.com

Dell™ Inspiron™ 4100

Solutions Guide

2H767bk0.book Page 1 Friday, September 28, 2001 1:37 PM

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help

file. To access the help file, see page 34.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, DellPlus, Dell TravelLite, TrueMobile,

Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and DellWare are trademarks of Dell

Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark

of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft

Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporation disclaims any

proprietary interest in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of

certain U.S. patents and other intellectual property rights owned by Macrovision Corporation

and other rights owners. Use of this copyright protection technology must be authorized by

Macrovision Corporation, and is intended for home and other limited viewing uses only unless

otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is

prohibited.

November 2001 P/N 2H767 Rev. A00

2H767bk0.book Page 2 Friday, September 28, 2001 1:37 PM

Contents 3

Contents

Safety and EMC Instructions: Portable Computers . . . . . . . . 9

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . 9

EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . 13

When Using Your Computer . . . . . . . . . . . . . . . . . . . 14

Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 15

When Removing or Replacing Parts . . . . . . . . . . . . . . . 17

Protecting Against Electrostatic Discharge . . . . . . . . . . . 17

1Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 20

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 20

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 22

Transferring Information to a New Computer

(Windows®XP Only) . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting Up a Home and Office Network

(Windows XP Only) . . . . . . . . . . . . . . . . . . . . . . . . . 23

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 24

Windows Me and Windows 2000 . . . . . . . . . . . . . . . . 24

About the Module Bay . . . . . . . . . . . . . . . . . . . . . . . 24

Swapping Devices While the Computer Is Turned Off . . . . . . 25

Swapping Devices While Windows Is Running . . . . . . . . . . 25

Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . . . . 26

Setting Up the Dolby Headphone . . . . . . . . . . . . . . . . . 27

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4Contents

Setting Up the APR to Connect to a Network . . . . . . . . . . 28

Power Protection Devices . . . . . . . . . . . . . . . . . . . . . 28

Surge Protectors . . . . . . . . . . . . . . . . . . . . . . . . 28

Line Conditioners . . . . . . . . . . . . . . . . . . . . . . . 29

Uninterruptible Power Supply Devices . . . . . . . . . . . . . 29

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Video and Display Problems . . . . . . . . . . . . . . . . . . . . 38

If the display is blank . . . . . . . . . . . . . . . . . . . . . 38

If the display is difficult to read . . . . . . . . . . . . . . . . 39

If only part of the display is readable . . . . . . . . . . . . . . 40

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 40

If you have a problem with integrated speakers . . . . . . . . . 40

If you have a problem with external speakers . . . . . . . . . . 40

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 41

If you cannot print to a parallel port printer . . . . . . . . . . 41

If you cannot print to a USB printer . . . . . . . . . . . . . . 42

Modem and Internet Connection Problems . . . . . . . . . . . . 43

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 46

Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . 47

External Keyboard Problems . . . . . . . . . . . . . . . . . . . 48

Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . 49

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Contents 5

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If you cannot save a file to a floppy disk . . . . . . . . . . . . . 49

If you cannot play a CD, CD-RW, or DVD . . . . . . . . . . . . 51

If you cannot play a DVD movie . . . . . . . . . . . . . . . . . 52

If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . 52

If you hear an unfamiliar scraping or grinding sound . . . . . . 52

If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 52

If you have problems with a hard drive . . . . . . . . . . . . . 53

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 53

General Program Problems . . . . . . . . . . . . . . . . . . . . . 54

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 54

A program stops responding . . . . . . . . . . . . . . . . . . . 54

A solid blue screen appears . . . . . . . . . . . . . . . . . . . 55

A program is designed for an earlier version of the

Windows operating systems . . . . . . . . . . . . . . . . . . . 55

Error messages appear . . . . . . . . . . . . . . . . . . . . . 55

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 56

If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . 56

If You Drop or Damage Your Computer . . . . . . . . . . . . . . 57

Resolving Other Technical Problems . . . . . . . . . . . . . . . . 58

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . 58

Reinstalling the Modem or Network Adapter Driver . . . . . . . 59

Using the Windows XP Device Driver Rollback . . . . . . . . . 61

Resolving Software and Hardware Incompatibilities . . . . . . . 62

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 65

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 66

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6Contents

Restoring the Computer to an Earlier Operating State . . . . . 67

Undoing the Last System Restore . . . . . . . . . . . . . . . 68

Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . 68

Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 70

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 72

Enabling Hibernate Support . . . . . . . . . . . . . . . . . . 73

3Replacing Parts

Using the Advanced Port Replicator . . . . . . . . . . . . . . . 76

Connecting External Devices to the APR . . . . . . . . . . . . 76

APR Controls and Indicators . . . . . . . . . . . . . . . . . . 78

Docking the Computer . . . . . . . . . . . . . . . . . . . . . 78

Undocking the Computer . . . . . . . . . . . . . . . . . . . . 79

Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . 81

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Adding a Mini PCI Card . . . . . . . . . . . . . . . . . . . . . . 85

Replacing the Hard Drive . . . . . . . . . . . . . . . . . . . . . 87

Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . 89

Adding a Daughter Card Modem . . . . . . . . . . . . . . . . . 90

4Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 101

Viewing the System Setup Screens . . . . . . . . . . . . . . . 101

System Setup Screens . . . . . . . . . . . . . . . . . . . . . 101

Returning Items for Warranty Repair or Credit . . . . . . . . . . 102

2H767bk0.book Page 6 Friday, September 28, 2001 1:37 PM

Contents 7

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 102

Definition of "Dell-Installed" Software and Peripherals . . . . . 103

Definition of "Third-Party" Software and Peripherals . . . . . . 103

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Returning Items for Warranty Repair or Credit . . . . . . . . 118

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 118

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . 119

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . 122

NOM Information (Mexico Only) . . . . . . . . . . . . . . . 123

Información para NOM (únicamente para México) . . . . . . 124

Limited Warranties and Return Policy . . . . . . . . . . . . . . 124

One-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 125

Two-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 127

Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . 130

One-Year Limited Warranty (Canada Only) . . . . . . . . . . 133

Two-Year Limited Warranty (Canada Only) . . . . . . . . . . 135

Three-Year Limited Warranty (Canada Only) . . . . . . . . . 138

"Total Satisfaction" Return Policy

(U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 142

One-Year End-User Manufacturer Guarantee

(Latin America and the Caribbean Only) . . . . . . . . . . . . 143

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

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8Contents

2H767bk0.book Page 8 Friday, September 28, 2001 1:37 PM

Safety and EMC Instructions: Portable Computers 9

Safety and EMC Instructions: Portable

Computers

The following information defines the meaning of additional symbols used

only in the Safety and Electromagnetic Compatibility (EMC) Instructions.

Safety Instructions

General

Risk of explosion Aircraft

Risk of fire Use of this feature may be prohibited

on aircraft

Risk of electric shock

•Do not attempt to service the computer yourself unless

you are an authorized service technician. Always follow

installation instructions closely.

•If you use an extension power cable with your AC

adapter, ensure that the total ampere rating of the

products plugged in to the extension power cable does

not exceed the ampere rating of the extension cable.

•Do not push objects into air vents or openings of your

computer. Doing so can cause fire or electric shock by

shorting out interior components.

•Place the AC adapter in a ventilated area, such as a desk

top or on the floor, when you use it to run the computer

or to charge the battery. Do not cover the AC adapter

with papers or other items that will reduce cooling; also,

do not use the AC adapter inside a carrying case.

2H767bk0.book Page 9 Friday, September 28, 2001 1:37 PM

10 Safety and EMC Instructions: Portable Computers

www.dell.com | support.dell.com

•Do not allow your portable computer to operate with

the base resting directly on exposed skin for extended

periods of time. The surface temperature of the base

will rise during normal operation (particularly when AC

power is present). Allowing sustained contact with

exposed skin can cause discomfort or, eventually, a

burn.

•Do not use your computer in a wet environment, for

example, near a bath tub, sink, or swimming pool or in a

wet basement.

•If your computer includes an integrated or optional (PC

Card) modem, disconnect the modem cable if an

electrical storm is approaching to avoid the remote risk

of electric shock from lightning via the telephone line.

•To help avoid the potential hazard of electric shock, do

not connect or disconnect any cables or perform

maintenance or reconfiguration of this product during

an electrical storm. Do not use your computer during

an electrical storm unless all cables have been

disconnected and the computer is operating on battery

power.

•If your computer includes a modem, the cable used

with the modem should be manufactured with a

minimum wire size of 26 American wire gauge (AWG)

and an FCC-compliant RJ-11 modular plug.

•PC Cards may become very warm during normal

operation. Use care when removing PC Cards after their

continuous operation.

•Before you clean your computer, remove power. Clean

your computer with a soft cloth dampened with water.

Do not use liquid or aerosol cleaners, which may

contain flammable substances.

2H767bk0.book Page 10 Friday, September 28, 2001 1:37 PM

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