5 Issue J
Del Equipment (UK) Ltd Operator/Maintenance Manual - Column Tailifts
workmanship, sub-standard performance or other quality defects, DEL will replace or
repair the DEL product either on site or in its own factory. Costs covered by DEL would
include any removal and re-fitting of the DEL product to the vehicle, additional trans-
portation and labour plus materials to replace/repair.
1.6 In the event the DEL product is not accepted by the Customer because the wrong
specification was ordered or because the End User changed his mind after DEL prod-
uct build, DEL will endeavour to take the DEL product back into stock but reserve the
right to apply a handling charge and to recover all of its transportation costs. In addition
a product devaluation charge will be applicable, the value of which will be dependent
on the condition and age of the DEL product and upon whether the DEL product is a
“special” or a standard DEL product.
1.7 The warranty will be invalid if any of the following (but not limited to) is shown to
have happened: accidental damage, product overload, operator error/abuse, product
not installed properly, product not serviced (and greased) regularly.
1.8 The warranty will be invalid if the cause of the breakdown (or other problem) is
found to be the result of a defect with another part of the vehicle e.g. a PTO problem or
a vehicle electrical fault.
1.9 The warranty will be invalid if it is established that DEL has not received payment in
full for the DEL product, e.g. if the goods have been stolen or if DEL’s customer has
been unable or unwilling to pay for the goods.
1.10 The warranty will be invalid if it is shown that the problem/failure has been caused
(or contributed to) by non-DEL parts, which were fitted during an earlier service.
1.11 The warranty will be invalid if the failure is shown to have been caused by any un-
authorised modifications to the DEL product. DEL approved modifications must always
be in writing.
1.12 On no account will DEL accept consequential losses of any description. These
include but are not limited to: handling charges, replacement vehicle hire, delivery pen-
alty clause, loss of business opportunity.
1.13 Because DEL’s service network covers all of the UK, the warranty applies only to
DEL products which have been purchased in the UK and which remain on the main-
land.
1.14 If during the warranty period, DEL replacement parts have been fitted; these re-
placement parts will have a further 12 months warranty for both parts and labour.
1.15 Warranty consideration will only be given providing the customer and Service
Agent follow the correct warranty procedure. The customer must contact DEL prior to
carrying out any work for authorisation or contact DEL or a DEL approved Service
Agent if they require breakdown assistance. DEL
