COX Homelife Manual de lista de piezas

GETTINGSTARTED

GUIDE

IMPORTANT SUPPORT RESOURCES

Subscriber Portal

Go to https://portal.coxhomelife.com to log in to your account and manage your system features online.

Online Support

Go to www.cox.com/homelifesupport to browse procedures for using your system,

common troubleshooting tips and other helpful information.

Cox Homelife Customer Support

Call us at 1- 8 7 7- 4 0 4 - 2 56 8 to report a problem, inquire about billing, purchase additional equipment

or modify your account.

Central Monitoring Station

Call the Cox Central Monitoring Station at 1- 855-261-2501 to put your system in test mode or cancel

an alarm signal. Note: Your Central Station Passcode is required.

When the Central Monitoring Station calls you, the caller ID will read 1- 8 0 0 - 63 3 -2 677. Please add

this number to the contact list on your phone(s) in order to properly recognize alarm veriﬁcation calls.

User Guide

Download the complete Home Security User Guide at www.cox.com/homelifesupport.

This Getting Started Guide will help you get comfortable with all of the features and beneﬁts of your new

Cox HomelifeSM system. Please review this guide in its entirety when your system is installed, and keep

it safe, as it contains many important instructions and reminders for using this system.

TABLE OF CONTENTS

04 WELCOME TO COX HOMELIFE

06 GETTING TO KNOW YOUR TOUCHSCREEN

08 SETTING PASSCODES & PASSWORDS

10 ARMING & DISARMING YOUR SYSTEM

14 ALARMS & NOTIFICATIONS

16 ACCESSING YOUR SYSTEM REMOTELY

18 CONFIGURING ALERTS & SYSTEM ACTIONS

20 MAINTAINING YOUR SYSTEM

22 TIPS FOR PREVENTING FALSE ALARMS

24 FREQUENTLY ASKED QUESTIONS

2 3

BASIC TERMS YOU’LL NEED TO KNOW

It may be helpful to start by understanding some basic home security terms used throughout this guide and other

help documentation.

•Touchscreen: The Touchscreen is your home security system’s control panel. It is the brains of your system, and

is used to communicate with all of your installed sensors and devices, as well as the Central Monitoring Station.

•Central Monitoring Station: This is our 24/7 monitoring center that responds to any alarm signals

generated by your system. Depending on the type of alarm signal, they may contact you or your Emergency

Dispatch Contacts to verify the emergency.

•Emergency Dispatch Contacts: Two mandatory contacts must be listed on your account at all times in order

to verify alarm signals (some exceptions apply).

•Subscriber Portal: This is your personalized, secure, online account management website. Use it to arm/

disarm your system, manage codes and passwords, set up and modify rules, view event history, and more.

•Rules: Rules are ﬂexible methods of generating a variety of system actions or notiﬁcations (email, text

message) when certain, predeﬁned, circumstances occur.

•Touchscreen Apps: Applications running on your Touchscreen that enable you to interact with and manage

your system. Similar to apps found on your smartphone.

•Security Zones: Security zones are deﬁned by sensors that can detect events in the home. Events include

doors or windows opening and closing, motion, glass breaking, smoke or carbon monoxide.

MY NOTES

4 5

CONGRATULATIONS!

You’ve taken the ﬁrst step to protecting your home and family, while getting the most out of today’s

advanced security and home automation features. Your Cox HomelifeSM system allows you to take advantage

of the features you see to the left, and much more!

Your Touchscreen utilizes your high-speed Internet connection and communicates wirelessly with all

of your installed devices. If a sensor or installed device detects trouble, your Touchscreen will notify

you immediately.

In case of a power outage or loss of broadband services, the Touchscreen will continue to

communicate with the Central Monitoring Station using cellular backup. The Touchscreen also

includes a battery backup that will last for about 24 hours.

Home Automation Devices

Such as thermostats and light/appliance modules

Cameras & Sensors

To protect your

home’s entry points

The Touchscreen

Is the “brains” of your system

Remote

Accessibility

From the Web

or your mobile devices

Life Safety Devices

Such as supplemental smoke/CO

detectors and water sensors

Convenience Devices

Such as wireless keypads

and key fobs

Some devices may look slightly diﬀerent.

WELCOME TO COX HOMELIFE

6 7

Security Status Header

Shows system status and can be

used to arm/disarm the system

Touchscreen Apps

Manage, view and

conﬁgure system settings

Home Button

Returns you to the Home screen

System & Zone Trouble

Header

Indicates when there is a problem

with system connectivity or power,

or when a sensor is tampered with

Sleep Mode

Volume Controls

Panic Alarm

Press to send an alarm signal to

the Central Monitoring Station

1GETTING TO KNOW YOUR TOUCHSCREEN

The interactive Touchscreen provides you with real-time system status information, tools to arm and disarm

your system, access to live video, ability to manage your home automation devices, and much more!

CUSTOMIZING YOUR TOUCHSCREEN

The Touchscreen can be easily conﬁgured to meet your needs. In order to prevent unauthorized users

from making changes to your system’s conﬁgurations, your settings can only be accessed by entering your

Master Keypad Code.

• Select the Settings App and enter your 4-digit Master Keypad Code

• Select the Touchscreen category to customize your Touchscreen settings

— Sounds for perimeter sensors — Screen saver

— Screen brightness and dimming — Nighttime settings

CLEANING YOUR TOUCHSCREEN

From time to time, you may want to clean your Touchscreen. Please use a soft cloth, slightly dampened with

water only.

•Press the Settings App and enter your 4-digit Master Keypad Code

• Select the Touchscreen category and then select Clean Screen

• Press the Clean Screen for 30 seconds button to clean your screen without accidentally pressing any

Touchscreen controls

IMPORTANT: Do not move your Touchscreen once it has been installed as this may cause your

system to lose connectivity or malfunction in an emergency.

8 9

2SETTING PASSCODES & PASSWORDS

Master Code Head(s) of household Arming, disarming and

conﬁguring system settings

CODE TYPE USED BY USED FOR

Guest Code Trusted guest Arming and disarming only,

cannot bypass zones

Duress Code Household members in duress situation

(e.g., forced to disarm system by burglar)

Disarming only — Silent alarm sent

to Central Monitoring Station

Standard Code Other household members (e.g., kids) Arming and disarming only,

bypass zones as needed

Arm Only Code Service professionals Arming only

KEYPAD CODES

System setup, arming and disarming functions are controlled by 4-digit keypad codes.These codes are chosen

by you and can be shared with household members and trusted guests or service professionals.

• On your Touchscreen, press the Settings

by you and can be shared with household members and trusted guests or service professionals.

App and enter your 4-digit Master Keypad Code

• Select the Security category and then select Manage Keypad Codes

• Touch the Add Keycode button to create a new one, or the Edit button next to existing keypad codes

to make changes, and press Save

You can also manage your keypad codes online using your Subscriber Portal.

Simply log in and click on the SECURITY menu and select Key Pad Codes.

CENTRAL STATION PASSCODE (“Secret Word”)

Your Central Station Passcode is used to cancel a dispatch by the Central Monitoring Station in the event

of a false alarm. Please make sure your passcode (word) is easy to remember, pronounce and spell.

We recommend using a word that contains 8 letters or fewer.

• Press the Settings

We recommend using a word that contains 8 letters or fewer.

App and enter your 4-digit Master Keypad Code

• Select the Advanced Settings category and then select Set Central Station Passcode

• Enter your new passcode and press SAVE

Note: The Central Monitoring Station operator cannot view your passcode; they will simply

type it into their console to determine if it matches in order to cancel the alarm.

You will set up three different types of passcodes and passwords during installation. Two of them are covered

in this section. Please be sure to make these passcodes easy to remember, make sure the appropriate household

members are also aware of these passcodes, and keep them safe.

Simply log in and click on the

10 11

3ARMING & DISARMING YOUR SYSTEM

You can arm and disarm your system using your Touchscreen, Cox-installed keypads or remote key fobs.

You can also arm and disarm your system through the Subscriber Portal and mobile app.

THE TOUCHSCREEN

•To arm your system, press the Security App

•Select Arm Away , Arm Stay or Arm Night mode

•Enter your 4-digit keypad code — the countdown to arming (exit delay) will begin

•To cancel arming, enter your keypad code

•To disarm, press the Security App and enter your 4-digit keypad code

BYPASSING ZONES ON THE TOUCHSCREEN

All zones must be cleared, bypassed or trouble acknowledged before arming.

•During the arming process, select the zones you wish to bypass

•Temporarily bypass zones by touching the Turn Zone Off button next to the desired zone

• Enter your keypad code to confirm and continue the arming process

Note: Bypassed zones will return to their “on” state each time your system is disarmed.

KEYPAD (Cox Installed)

•To arm your system, enter your keypad code and press the Arm Away

or the Arm Stay button >the Unlock button turns red for 3 seconds

•To disarm your system, enter a valid keypad code and press the Unlock button

EXTENDED RANGE KEY FOB

•To Arm Away, press the Lock button once for 1.5 seconds > LED ﬂashes red, then lights red

•To Arm Stay, press the Lock button once for 1 second, release the button, then press

again for 2 seconds >LED ﬂashes amber, then lights red

•To disarm, press the Unlock button for 2 seconds >LED ﬂashes green, then lights green

•Press and hold for 2 seconds to activate an audible panic alarm

GUEST KEY FOB

•To arm, press and hold the Arm Away or Arm Stay button for 2 seconds >LED

ﬂashes red, then lights red

•To disarm, press and hold the Unlock button for 2 seconds before entering

the home > LED ﬂashes green, then lights green

•Press to check system status >red indicates armed, green indicates

disarmed and amber indicates not ready to be armed

•Press to activate an audible panic alarm

To cancel arming, enter your keypad code

Security

App and enter your 4-digit keypad code

Arm Night

mode

button once for 1 second, release the button, then press

button once for 1.5 seconds

LED ﬂashes amber, then lights red

button for 2 seconds

Press and hold for 2 seconds to activate an audible panic alarm

12 13

ARMING MODES

*Default settings

VIEWING EVENT HISTORY

You can view a detailed history of each zone, such as when the front door was opened or closed.

• On your Touchscreen, press the Security

You can view a detailed history of each zone, such as when the front door was opened or closed.

App

• Select the History tab to view the last 50 events

You can also view your zone and event history online using your Subscriber Portal.

Simply log in and click on the HISTORY menu and select the type of history you would like

to view, such as alarms, trouble events or zone activity.

ACTIVATING A PANIC ALARM

In the event of an emergency, panic alarms can be sent directly from your Touchscreen (or key fob or keypad).

A Panic Alarm is reported immediately to the monitoring station without any delay.

•To manually trip the alarm, press the Panic Alarm button on the lower right front of your Touchscreen

• Select Fire, Medical or Police. Tapping the Fire or Police icon will sound a repeating, high-pitched siren.

Tapping the Medical icon will sound a repeating triple-beep signal

• To silence an audible alarm, enter your 4-digit keypad code but be aware that the alarm signal has

already been sent to the Central Monitoring Station. If you wish to cancel the alarm when the operator

calls, be sure to provide your Central Station Passcode

Note: A silent police panic alarm option is also available when pressing the Police Panic icon.

Please note, you will not have the option to manually cancel this alarm, but the Central Monitoring

Station will call the ﬁrst Emergency Contact Number to verify the alarm before dispatching police.

CANCELING ALARMS

You can cancel an alarm by entering a valid keypad code on the Touchscreen’s security screen or keypad.

If you do not enter a valid keypad code before the entry delay expires, WAIT BY THE PHONE that you have set

as your primary Emergency Contact Number. The Central Monitoring Station will call your Emergency Dispatch

Contact Numbers to verify the alarm. An alarm can only be canceled by someone who knows your Central

Station Passcode (or “secret word”). Please note that the Central Station Passcode is different than

the Master Keypad Code that is used to manage and arm/disarm the system.

3ARMING & DISARMING YOUR SYSTEM (Continued)

Arm Away When everyone

leaves home • Perimeter (doors, windows)

• Interior (motion detectors)

ARMING MODE USED WHEN ZONES ARMED

Arm Night When household

has gone to bed • Perimeter (doors, windows)

• Interior (zones set for Arm Night)

Arm Stay When someone

stays home • Perimeter (doors, windows)

seconds 30

seconds

EXIT

DELAY* ENTRY

DELAY*

2 minutes None

2 minutes 30

seconds

You can also view your zone and event history online using your Subscriber Portal.

14 15

4ALARMS & NOTIFICATIONS

When your security system generates an alarm, Cox’s Central Monitoring Station will receive an alarm signal,

and will respond based on the type and priority of the alarm.

EMERGENCY DISPATCH CONTACTS

The Central Monitoring Station will contact your Emergency Dispatch Contact Numbers to verify emergencies

or notify responding parties. Be sure to review and update your emergency contacts on a regular basis.

•In your Subscriber Portal, go to the SECURITY menu and select Emergency Dispatch Setup

•Update existing contacts by clicking the pencil icon, delete contacts by clicking the trash can icon or

add new contacts by clicking the ADD CONTACT button

Note: You may list up to four emergency contacts, but only the two mandatory contacts set as “verify

alarm before calling police” will be contacted prior to dispatching the proper authorities. Up to

two additional contacts are considered Responding Parties,and will be notiﬁed after a dispatch.

IDENTIFYING CALLS FROM THE CENTRAL MONITORING STATION

•Please add 1-800-633-2677 to the contact list on your phone(s) and those of your emergency

contacts in order to recognize an incoming call from the Central Monitoring Station during an alarm

notiﬁcation call. Not responding to a call from Central Monitoring Station can result in dispatch of

emergency personnel and potential false alarm fees that vary from city to city

ALARM RESPONSE

Intrusion

(Burglary) or

Police Panic

Operator calls two numbers on your emergency contact list to verify alarm.

If there is no response, or an incorrect passcode is given, the police will be

dispatched and responding parties will be notiﬁed.

ALARM TYPE CENTRAL MONITORING STATION RESPONSE

Fire/Smoke/

Carbon Monoxide

or Fire Panic

Operator calls the ﬁrst number on your emergency contact list before

dispatching ﬁre rescue, and then responding parties are notiﬁed.

(For CO alarms, operator calls both “call to verify” numbers on yourlist.)

Medical Panic

Operator calls two numbers on your emergency contact list to verify

if assistance is required before dispatching paramedics, and then

responding parties are notiﬁed.

Duress or Silent

Police Panic

Silent alarm signal is sent to the Central Monitoring Station. For silent panic

signals, operator calls the ﬁrst number on your emergency contact list before

dispatching police. For duress signals, police are dispatched immediately.

Then responding parties are notiﬁed.

16 17

5ACCESSING YOUR SYSTEM REMOTELY

The Cox HomelifeSM Subscriber Portal website is your online system and account management tool. You

can usethe portal to arm and disarm your system, view live camera feeds, check event histories and set up

systemrules.

LOGGING IN TO YOUR SUBSCRIBER PORTAL

•Go to https://portal.coxhomelife.com — don’t forget to bookmark this page!

•Log in using the username and password you set up during installation

Username:

Password Hint:

We recommend you do not write down your actual password.

Note: If you forget your username or password, click on the links provided on the login page.

USING THE MOBILE APP

•Download the Cox Homelife mobile app for your smartphone or tablet using iTunes

or Google Play

•Use your same Cox Homelife Subscriber Portal username and password to log in

NAVIGATING THE SUBSCRIBER PORTAL

Additional sections for Cameras, Lights and Thermostats are visible if you have purchased these devices.

MAIN

•Arm and disarm your system

•View zone activity, live video, saved pictures and videos, or history

•Manage thermostats and lights

SECTION FEATURES

HISTORY •View event history by date or speciﬁc event type (arms/disarms,

zone activity, alarms or troubles)

APPS •Add, remove and rearrange apps viewed on your Touchscreen

SECURITY

•Manage Emergency Dispatch Contacts

•Update alarm permit information

•View or change your Central Station Passcode

•Add, modify and delete keypad codes

•View or bypass security zones

RULES •Set up and manage Rules Contacts

•Add, modify and delete Rules

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