Compaq Evo Notebook N800c Manual
b
Maintenance and Service Guide
Compaq Evo Notebook N800c Series
Compaq Evo Notebook N800v Series
Compaq Evo Notebook N800w Series
Compaq Presario 2800 Mobile PC
Document Part Number: 268135-002
October 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
268135-002.book Page 1 Thursday, October 24, 2002 4:10 PM
© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq
Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and SpeedStep are trademarks of the
Intel Corporation in the U.S. and/or other countries. All other product names
mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties
for Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
Second Edition October 2002
First Edition April 2002
Document Part Number: 268135-002
268135-002.book Page 2 Thursday, October 24, 2002 4:10 PM
Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 Computer External Components . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1
Selecting Computer Setup or Compaq Diagnostics . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer System Major Components. . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/Hardware Kit Components . 3–14
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
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iv Maintenance and Service Guide
Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . . 5–9
5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–12
5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33
5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.17 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . 5–42
5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
268135-002.book Page iv Thursday, October 24, 2002 4:10 PM
Contents
Maintenance and Service Guide v
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3
C Screw Listing
Index
268135-002.book Page v Thursday, October 24, 2002 4:10 PM
Maintenance and Service Guide 1–1
1
Product Description
The Compaq Presario 2800 Series Mobile PC and Evo Notebook
N800 Series offer advanced modularity, Intel Mobile Pentium 4
processors with SpeedStep technology with 64-bit architecture,
industry-leading Accelerated Graphics Port (AGP)
implementation, and extensive multimedia support.
Figure 1-1. Compaq Presario 2800 and Evo Notebook N800
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1–2 Maintenance and Service Guide
Product Description
1.1 Features
■2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile
Pentium 4 processor with SpeedStep technology, with
256-KB integrated L2 cache, varying by computer model
■ATI Mobile Radeon 9000 or ATI P7 graphics controller with
32 to 64 MB of shared SDRAM and 4X AGP graphics card,
varying by computer model
■128-MB high-performance Synchronous DRAM (SDRAM),
expandable to 1.0 GB
■Microsoft Windows 2000, Windows XP Home, or
Windows XP Professional, varying by computer model
■15.0-inch UXGA (1600 × 1200), SXGA+ (1400 × 1050), or
XGA (1024 × 768), or 14.1-inch XGA (1024 × 768),
TFT display with over 16.7 million colors, varying by
computer model
■Full-size Windows 98 keyboard with:
❏TouchPad pointing device (Presario 2800 and
Evo Notebook N800c models)
❏TouchPad and point stick (Evo Notebook N800c
models only)
■Network interface card (NIC) integrated on the system board,
with a mini PCI V.92 modem
■Integrated wireless support of 802.11b and Bluetooth devices
through MultiPort
■Support for one Type I or II PC Card slot with support for
both 32-bit CardBus and 16-bit PC Cards
■External 65 W AC adapter with power cord
■8-cell lithium ion (Li ion) battery pack
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Product Description
Maintenance and Service Guide 1–3
■60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by
computer model
■Support for the following drives through the MultiBay:
❏1.44-MB diskette drive
❏24X Max CD-ROM drive
❏8X Max CD-RW drive
❏8X Max DVD-ROM drive
❏8X Max DVD-CDRW combination drive
❏40- or 30-GB hard drive
❏LS-120 drive
❏8-cell battery pack
■Connectors for:
❏RJ-45 network
❏RJ-11 modem
❏Universal Serial Bus
❏Parallel devices
❏External monitor
❏AC power
❏Stereo line out/headphone
❏Mono microphone
❏S-video
❏Port replicator
❏Infrared
■JBL Pro stereo speakers with bass reflex
■Dolby Digital certified sound
268135-002.book Page 3 Thursday, October 24, 2002 4:10 PM
1–4 Maintenance and Service Guide
Product Description
1.2 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the RTC battery (refer to Section 5.17, “Disk Cell
RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
268135-002.book Page 4 Thursday, October 24, 2002 4:10 PM
Product Description
Maintenance and Service Guide 1–5
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The computer
supports the following power management features:
■Suspend
■Hibernation
■Setting customization by the user
■Hotkeys for setting level of performance
■Smart battery that provides an accurate battery power gauge
■Battery calibration
■Lid switch Suspend/resume
■Power/Suspend button
■Advanced Configuration and Power Management (ACP)
compliance
268135-002.book Page 5 Thursday, October 24, 2002 4:10 PM
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2
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