Comdial Impact Concierge 8312S Series Manual de usuario

DXP, DXP

Plus

, and FX Series

Digital Communications Systems

LCD Speakerphone

System Reference Manual

MUTESHIFT

SPEAKER

INTERCOM

TRNS/CNF

TAP

HOLD

OPER

TUVPRS WXY

DEFABCQZ

MNOJKLGHI

879

321

654

COMDIAL

ABC

DEF

MNO

JKL

GHI

PRS 8

TUV 9

W Y

#0*

SHIFT

MUTE

SPEAKER

TRNS/CONF

HOLD

TAP

MESSAGE

CERTIFIED

ISO 9001

Accredited by the Dutch Council

for Accreditation for certification

and registration activities.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

ANSI-RAB

Comdial strives to design the features in our communications systems to

be fully interactive with one another. However, this is not always possible,

as the combinations of accessories and features are too varied and extensive

to insure total feature compatibility. Accordingly, some features identified

in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or

associated in any way with problems which may be encountered by

incompatible features. Notwithstanding anything contained in this

publication to the contrary, Comdial makes no representation herein as to

the compatibility of features.



2/12/97

This reference manual applies to the following system and

telephone models:

System Models:

•DXP systems with software 12A and later.

•DXP Plus systems with software 12A and later.

•FX Series with software 12A and later.

Telephone Models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later.

•Impact SCS 8312S-** Rev. A and later.

•Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

* Tri-Level Compression

is a registered trademark

of ACS Wireless, INc.

Contents

1Introducing The LCD Speakerphone ................... 1–1

1.1 UsingThisGuide ............................... 1–1

1.2 Using Your Speakerphone......................... 1–3

1.3 UnderstandingTheDisplayAbbreviations............ 1–8

1.4 Knowing Your Speakerphone’s Functions ........... 1–12

1.5 UnderstandingWhatTheLightsMean.............. 1–14

1.6 AdjustingTheTelephonePedestal................. 1–16

2AnsweringCalls..................................... 2–1

2.1 AnsweringOutsideCalls ......................... 2–1

2.2 AnsweringIntercomCalls ........................ 2–2

2.3 AnsweringCallsatMonitoredStations.............. 2–3

2.4 Answering Night-Transferred Calls ................. 2–4

2.5 MakingACallPick-Up........................... 2–5

2.6 Responding To A Subdued

Off-Hook Voice Voice Announcement ............... 2–6

3MakingCalls....................................... 3–1

3.1 DialingManually ............................... 3–1

3.2 DialingAutomatically............................ 3–2

3.3 UsingDialByName............................. 3–3

3.4 RedialingAPreviouslyDialedNumber.............. 3–4

3.5 UsingLineGroups.............................. 3–8

3.6 WaitingForALine(Queuing)..................... 3–9

3.7 MakingIntercomCalls.......................... 3–10

3.8 CampingOnAtABusyStationand

WaitingForAnAutomaticCallback ............... 3–11

3.9 Camping On At An Idle Station and

WaitingForAnAutomaticCallback................ 3–12

3.10 Camping On At A Busy Station

AndWaitingForAnAnswer...................... 3–12

3.11 Overriding A Call Or A Do Not Disturb

ConditionAt AnotherTelephone.................. 3–13

3.12 Making A Subdued Off-Hook Voice

Announcement (SOHVA) ........................ 3–14

GCA70–250 Contents

Contents – 1

4PlacingCallsOnHold................................ 4–1

4.1 HoldingCalls................................... 4–1

4.2 HandlingHoldRecalls........................... 4–4

4.3 ParkingCalls................................... 4–5

4.4 HandlingParkRecalls............................ 4–6

5TransferringCalls................................... 5–1

5.1 TransferringCalls—Screened...................... 5–1

5.2 TransferringCalls—Unscreened ................... 5–3

5.3 MakingAHotTransfer........................... 5–4

5.4 TransferringCallsUsingQuickTransfer............. 5–5

6ConferencingCalls.................................. 6–1

6.1 ConferencingTelephonesTogether.................. 6–1

7Using The Other Telephone Features................... 7–1

7.1 AdjustingTheDisplayContrast.................... 7–1

7.2 Blocking Voice-Announce Calls.................... 7–1

7.3 Displaying Status Of Busy Lines

And Stations (Busy Button Inquiry)................. 7–2

7.4 DisplayingButtonFunctions(ButtonQuery) ......... 7–3

7.5 DivertingIncomingCallsToAnotherStation ......... 7–3

7.6 EnteringAccountCodes.......................... 7–4

7.7 EnteringAuthorizationCodes...................... 7–5

7.8 ForwardingCalls................................ 7–6

7.9 ListeningToACallOverThe

Telephone Speaker .............................. 7–7

7.10 Making A Call Non-Private (Privacy Release)......... 7–8

7.11 Monitoring A Conversation Between

Two Telephones (Service Observing)................ 7–9

7.12 Muting Your Telephone.......................... 7–10

7.13 Sending A Paging Announcement ................. 7–10

7.14 Setting A Do Not Disturb

ConditionAtYourStation........................ 7–12

7.15 Setting The Volume Control ...................... 7–13

7.16 Setting Your Personal Ringing Tones ............... 7–15

7.17 Switching The Dialing Mode

BetweenPulseAndTone......................... 7–16

7.18 Using Background Music ........................ 7–16

Contents GCA70–250

2–Contents

7.19 Using Direct Inward

SystemAccess(DISA).......................... 7–17

7.20 Using The Auxiliary Jack ........................ 7–20

7.21 Using The Tracker Paging System ................. 7–22

7.22 Using E And M Tie Lines ........................ 7–24

7.23 Call Forward Outside System..................... 7–26

7.24 Mark Problem Line............................. 7–28

7.25 Automatic Set Relocation ........................ 7–29

7.26 Using The IMIST Module........................ 7–30

7.27 Using The Caller ID Feature...................... 7–31

8Sending And Receiving Non-Verbal Messages ........... 8–1

8.1 LightingTheMessage-WaitingLight................ 8–1

8.2 SendingLCDMessages.......................... 8–3

8.3 Sending Response Messages....................... 8–5

9ProgrammingYourTelephone........................ 9–1

9.1 ProgrammingForSpeedDialing ................... 9–1

9.2 StoringSpeedDialNumbers ...................... 9–2

9.3 StoringDSSNumbers............................ 9–3

9.4 UsingTheFeatureButtons........................ 9–5

9.5 StoringTheResponseMessageButton .............. 9–7

9.6 StoringAccessCodes............................ 9–8

9.7 SettingAReminderAlert......................... 9–9

10 UsingTheAttendantFeatures........................ 10–1

10.1 Creating LCD Messages ......................... 10–1

10.2 Disabling A Station............................. 10–5

10.3 Disabling A Telephone Line ...................... 10–6

10.4 Enabling Or Disabling Message Waiting ............ 10–7

10.5 Naming The System Telephones................... 10–8

10.6 Naming The Telephone Lines.................... 10–12

10.7 Printing Station Message Detailed

Accounting (SMDA) Reports .................... 10–15

10.8 Setting The Night

TransferOfRingingMode...................... 10–18

10.9 Setting The System Clock....................... 10–19

10.10 Storing The System Speed Dial Numbers .......... 10–20

GCA70–250 Contents

Contents – 3

10.11 Transferring The Attendant Calls

To The Alternate Attendant Telephone ............. 10–22

10.12 Using The Overflow Transfer .................... 10–23

10.13 Using The Digital Voice Announce Option ......... 10–24

10.14 Using The Special Attendant Buttons.............. 10–30

10.15 Viewing The System Status Log.................. 10–33

10.16 Operating Your Telephone

WithADSS/BLFConsole ...................... 10–35

11Troubleshooting Your Telephone ..................... 11–1

Index ............................................. Index–1

QuickReferenceGuide.....................QuickReference–1

Contents GCA70–250

4–Contents

Introducing The

LCD Speakerphone

1.1 Using This Guide

This user’s guide describes your LCD speakerphone and tells you

how to use it.

The sections in this introductory chapter help you become familiar

with your speakerphone’s controls and indicators. The remaining

sections are titled as follows:

1.2 Using Your Speakerphone

1.3 Understanding the Display Abbreviations

1.4 Knowing Your Speakerphone’s Functions

1.5 Understanding What The Lights Mean

The operation chapters define often-used features and provide

instructions for their use. These chapters are titled as follows:

2 Answering Calls

3MakingCalls

4 Placing Calls On Hold

5 Transferring Calls

6 Conferencing Calls

The special-purpose features of the telephone are grouped into one

chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate

using lights and indicators. The descriptions of these methods are

provided in a separate chapter:

GCA70–250 Introducing The LCD Speakerphone

LCD Speakerphone Reference Manual 1 – 1

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to

enhance the unit’s versatility and usability. These programming

instructions are found in the following chapter:

9 Programming Your Telephone

For your convenience, a troubleshooting chart is provided in the

following chapter:

10 Using The Attendant Features

If you operate an attendant station, you will use the special

features provided in the following chapter:

11 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

Appendix A Quick Reference Guide

Introducing The LCD Speakerphone GCA70–250

1 – 2 LCD Speakerphone Reference Manual

1.2 Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker

are farther away from you than when you use a handset. Both the

signal from the loudspeaker and the signal to the microphone must

be strengthened. When microphones and loudspeakers are close

together (such as in a speakerphone), additional amplification

typically generates a ringing sound (public address systems do this

if the volume is too high or the microphone is too close to a

loudspeaker).

NOTE: The 8324F-** speakerphone can function in the full-duplex or

half-duplex mode. Both sets of guidelines (section 1.2.1 and

section 1.2.2) are applicable to the 8324F-**.

The 8012S-**, 8024S-**, 8324S-**, and 8312S-**

speakerphones only function in the half-duplex mode—only

section 1.2.2, Speakerphone User Guidelines, apply to these

telephones.

1.2.1 Using A Full-Duplex Speakerphone

The Impact SCS 8324F-** speakerphone uses the latest

full-duplex speakerphone technology. (Full-duplex technology

enables both parties on a speakerphone call to speak

simultaneously—half-duplex speakerphones allow only one

person to speak at a time.) The 8324F-** will operate in either

full-duplex or half-duplex mode depending on the current line

conditions. For example, satellite calls or calls with a delay

involved may prevent the telephone from operating in full-duplex

mode.

At the beginning of each call the telephone must perform a

“speech training” test. To achieve optimum performance from the

full-duplex speakerphone, Comdial recommends that each user in

turn speak about 10 consecutive words to allow the telephone to

“train” itself. Note that during the “speech training” test, the

speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of

speakerphone at the other end, it may not be possible for the

8324F-** to operate in full-duplex mode. If the speakerphone at

the other end is a half-duplex speakerphone and both parties are in

speakerphone mode, the half-duplex speakerphone is the

controlling factor, preventing the 8324F-** from operating in

full-duplex mode.

GCA70–250 Introducing The LCD Speakerphone

LCD Speakerphone Reference Manual 1 – 3

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone

while in full-duplex mode causes the system to perform the

“speech training” test again. For example, if you press MUTE

while in full-duplex mode, when you release the call from

mute, the system will perform the entire “speech training” test

again.

1.2.2 Speakerphone User Guidelines

NOTE: The speakerphone user guidelines in this section do not apply

to the Impact SCS 8324F-** when it is operating in full-duplex

mode. However, when the 8324F-** is in half-duplex mode or

in “speech training” mode, the following guidelines are

applicable.

•Both parties can not talk at the same time. You must wait for silence

out of your loudspeaker before talking. You must stop talking to hear

the other party.

•Background noise may prevent the sound-activated switches from

operating properly. Avoid placing the speakerphone where it will

detect sounds from typewriters, keyboards, printers, paging systems,

and other equipment.

•Speak slightly louder than normal and with a clear, authoritative voice.

For the microphone to best detect your voice, speak within three feet

of it and face the telephone.

•Raising the volume of the loudspeaker makes it easier for the

sound-activated switches in your telephone to select the distant party’s

voice. Lowering the volume of the loudspeaker makes it easier for the

switches to select your voice.

•Since the system takes several seconds to provide the best switching,

constant sound patterns—such as elongating your words and playing

externally-supplied music—may prevent the sound-activated switches

from operating properly.

•Place the telephone on a hard surface and away from table edges. Do

not place the telephone in corners or enclosures. Do not let

obstructions come between you and the microphone. Rooms with hard,

flat surfaces that reflect sound may affect the sound-activated switches.

Introducing The LCD Speakerphone GCA70–250

1 – 4 LCD Speakerphone Reference Manual

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