Comdial DXP Digital Communications System Manual de usuario

DXP, DXP Plus, FXS, and FXT

Digital Communications System

Attendant Manual

This publication supports both

Impact and Impact SCS LCD Speakerphones

GCA70–250.08 07/00

printed in U.S.A.

This Attendant Guide is for the following system:

DXP, DXP Plus, FXS and FXT

Digital Communication Systems

This Attendant Guide applies to the following telephone

models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later.

•Impact SCS 8312S-** Rev. A and later.

•Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

About This Book

As a system attendant, you must be familiar with the operation of your individual

station and the entire digital communication system. This attendant manual

serves as both an introduction to the individual speakerphone and system for new

users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments

necessary to begin using your speakerphone.

1Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions

for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP Plus, FXS and

FXT systems are as follows:

4Advanced Call Handling

5Nonverbal Messaging

6Programming

7Other Advanced Features

In addition to the chapters which describe the advanced features of individual

stations, this manual also includes a chapter to describe the features of the system

which are programmed by the attendant.

8Attendant Features

Following the advanced feature descriptions are two reference tables to provide a

brief summary of useful information for quick recall.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

GCA70-250 Contents

Attendant Manual i

Also, tips on speakerphone use for the new user are described in Appendix C.

Many general phrases and abbreviations which may not be familiar to users are

defined in the glossary and all the features available for the DXP, DXP Plus, FXS

and FXT systems are described in Appendix E. Finally, an index completes the

manual.

Appendix C Speakerphone Characteristics

Appendix D Glossary

Appendix E Feature Networking Support

Index

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF,SPEAKER,HOLD, etc...) are printed in upper case, italic type; for

example, “PRESS INTERCOM.”

All references to interactive buttons (which are used to make selections on

the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT OPTIONS .”

Also, to eliminate confusion, the text of this guide instructs users to

“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons

as in the examples above. Instructions to “DIAL” refer to numbers or

symbols on the keypad.

Contents GCA70-250

ii Attendant Manual

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an

incoming call and usually directs incoming calls to the proper person or depart-

ment within the system. In addition to call control, the attendant controls

system-wide operating features such as night transfer (of ringing) and the system

clock. Additionally, the attendant is responsible for programming such items as

system speed dial numbers and LCD messages that are available to many of the

system users.

The system provides two attendant positions at default (stations 1 and 2, intercom

1001 and 1002); however, installers can assign any or all stations (up to 96 total)

as attendant stations if they wish. Installers can also assign up to four DSS/BLF

consoles to each attendant position where needed. In addition to the many

installer–enabled feature buttons that the system can make available at any

station, the system provides the attendant position with several special purpose

installer-enabled feature buttons to enhance call processing. These special

purpose buttons are described in Chapter 8.

The system also provides capabilities for either a local stand-alone system or a

system-to-system network. System-to-system networking connects several DXP,

DXP Plus, FXS and FXT systems together in an arrangement that allows unified

communications through the system. For a complete list of features and their

properties see Appendix E, Feature Networking Support.

GCA70-250 Contents

Attendant Manual iii

Notes

iv Attendant Manual - Impact 224/560/FX Systems

Contents GCA70-250

Contents

1 Getting Started ..................1

Setting Up Your Speakerphone...........1

Understanding the Basic Functions ........6

Your Speakerphone’s Buttons ...........8

Your Speakerphone’s Display Lights........9

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Night-Transferred Calls -

Line Access From Any Station ..........15

Holding Calls ...................16

Directed Station Hold ...............18

Monitored Stations ................19

Call Pickup ....................20

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........22

Do Not Disturb Condition.............24

Voice Announce Blocking ............25

Caller ID (Automatic Number Identification) . . 26

Attendant Manual v

GCA70-250 Contents

3 Making Calls ...................27

Making Outside Calls ...............27

Making Intercom Calls ..............28

Automatic Dialing.................29

Redialing .....................30

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........32

Camping On - Busy Station,

Automatic Callback ................33

Advanced Camping On Options .........34

Paging .......................36

Programmed Button Display ...........37

Overriding A Call Or ADo Not Disturb

Condition At Another Telephone

(Executive Override) ...............38

4 Advanced Call Handling.............39

Waiting For A Line (Queuing) ..........39

Conferencing ...................40

Call Forwarding ..................42

Call Forward Outside System (CFOS) ......44

Call Parking ....................46

Call Transferring .................48

Other Call Transferring Options .........50

Diverting All Incoming Calls

To Another Station ................52

5 Nonverbal Messaging ..............53

LCD Message Delivery ..............53

Message Waiting Light and Messaging ......56

Response Message Delivery ...........58

vi Attendant Manual

Contents GCA70-250

6 Programming...................59

DSS Numbers ...................59

Speed Dial Numbers ...............60

Feature Access Codes ...............62

LCD Feature Buttons ...............64

Reminder Alert ..................66

Response Message Button ............67

7 Other Features ..................69

Line Groups ....................69

Automatic Redial .................70

Tracker Paging System ..............72

Direct Inward System Access (DISA) ......74

Auxiliary Jack...................76

Account Codes ..................78

Authorization Codes ...............79

E and M Tie Lines.................80

Dial By Name ...................82

Background Music ................83

Volume Control ..................84

Default Volume Control..............86

Automatic Set Relocation .............87

Monitoring A Conversation

Between Two Telephones (Service Observing). . 88

Switching The Dialing Mode

Between Pulse And Tone .............88

IMIST Module ..................89

Attendant Manual vii

GCA70-250 Contents

8 Attendant Features ...............91

LCD Messages ..................91

Station Enabling and Disabling ..........94

Telephone Line Enabling and Disabling .....94

Mark Problem Line ................95

Message Waiting Enabling or Disabling .....95

System Telephone Naming ............96

Telephone Line Naming..............98

Station Message Detailed

Accounting (SMDA) Reports ..........100

System Speed Dial Numbers ..........102

Digital Voice Announce (DVA) .........104

Night Transfer Of Ringing Mode ........110

Call Transfer - Attendant Calls

To The Alternate Attendant Telephone .....110

Overflow Transfer ................111

Other Special Attendant Buttons.........112

System Clock ..................114

System Status Log ................114

DSS/BLF Console Operation ..........116

A Feature Access Codes .............119

B Display Abbreviations .............125

C Speakerphone Characteristics ........129

D Glossary.....................131

E Feature Networking Support..........139

viii Attendant Manual

Contents GCA70-250

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