Colortrac SMARTLF SCAN Manual de usuario
Scan! Scanners
Troubleshooting Guide
Scan! Scanner Troubleshooting Guide
Page 2 of 10
SmartLF Scan! Scanners
Troubleshooting Guide
Issue 4 Date: 31/07/2018
©Colortrac Ltd 2018
The product and the contents of this publication may be changed without prior notification.
Colortrac Ltd makes every effort to ensure this publication is free from error. Misprints, errors
or quality observations should be reported to Technical Support, Colortrac Ltd.
Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the
use of the equipment or this manual.
No part of this product or publication may be reproduced,
copied or transmitted in any form or by any means without
permission from:
Colortrac Ltd.
Units 3 –5 Brunel Court.
Burrel Road.
St Ives,
Huntingdon,
Cambridgeshire,
PE27 3LW.
United Kingdom.
Tel: +44 (0)1480 464618
Fax: +44 (0)1480 464620
www.colortrac.com
Scan! Scanner Troubleshooting Guide
Page 3 of 10
Contents
1Dead Scanner, No Display....................................................................................................... 4
2Image Does Not Look As It Should .......................................................................................... 5
3Firmware Install Problems........................................................................................................ 7
4Paper Loading Problems.......................................................................................................... 8
5Error Codes .............................................................................................................................. 9
6Miscellaneous......................................................................................................................... 10
References within this Instruction Manual:
The Scan! Service Material can be found on:
www.colortracsupport.com
Requister for your own access.
Scan! Scanner Troubleshooting Guide
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1 Dead Scanner, No Display
1.1 Flow Graph
Note: Follow procedures in the Service Manual for the various suggestions.
Scan! Scanner Troubleshooting Guide
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2 Image Does Not Look As It Should
2.1 Image Examples
Original
Scanned Image
1. Bad image quality with washed out or
incorrect colours is normally down to the
scanner needing calibration. Follow
instructions in the Scan! service manual
to calibrate the scanner.
2. When the image between 2 CIS points
has a step, it is because the scanner
needs the auto-stitch process to be run.
Follow instruction in the Scan! service
manual to auto-stitch the scanner.
1
2
Scan! Scanner Troubleshooting Guide
Page 6 of 10
3. Fine lines down the image can be either dirt1or a scratches2on the glass or dirt being picked
up from the paper tray and dragged through. If the line is contineous through the scan, clean
the glass and calibrate the scanner. If it starts and appears to disapear further down the scan,
clean the paper tray and try again. Scratched Glass needs replacing.
2
1
Scan! Scanner Troubleshooting Guide
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3 Firmware Install Problems
3.1 Flow Graph
Note: Follow procedures in the Service Manual for the various suggestions.
Scan! Scanner Troubleshooting Guide
Page 8 of 10
4 Paper Loading Problems
4.1 Flow Graph
Note: Follow procedures in the Service Manual for the various suggestions.
Scan! Scanner Troubleshooting Guide
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5 Error Codes
5.1 Engineering Menu
From the engineering menu:
+ (together)
Then:
Error codes (see below).
(After Firmware 1.01 and NetApp v1.2.2.7)
001 - ERR_NO_PAPER
002 - ERR_INVALID_MODEL
003 - ERR_CAL_PARAMS_INVALID
004 - ERR_CAL_PARAMS_MISSING
005 - ERR_SD_MOUNT
006 - ERR_SD_READ
007 - ERR_SD_WRITE
008 - ERR_SD_FULL
009 - ERR_SD_FORMAT
010 - ERR_SD_CLOSE
011 - ERR_USB_MISSING
012 - ERR_USB_MOUNT
013 - ERR_USB_CORRUPT
014 - ERR_USB_READ
015 - ERR_USB_WRITE
016 - ERR_USB_FULL
017 - ERR_USB_DELETE
018 - ERR_USB_CLOSE
019 - ERR_ETHERNET
020 - ERR_ETHERNET_NO_PC
021 - ERR_ETHERNET_NO_CLOUD
022 - ERR_ETHERNET_PC
023 - ERR_ETHERNET_CLOUD
024 - ERR_STITCH
025 - ERR_NORM
026 - ERR_LED
027 - ERR_UPDATE
Scan! Scanner Troubleshooting Guide
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6 Miscellaneous
Scanner won’t scan. It stages media and the
control buttons navigate, but the scanner won’t
scan to USB / Network / Printer when the green
button is pressed
No calibration figures in scanner. Run the light levels,
calibration, Auto-stitch and motor speed processes.
Scanner will not auto-size.
Clean Glass
Run Calibration & auto-stitch
Won’t scan to a USB memory stitck.
Didn’t follow Motor Speed process to completion.
USB Stick configured as a ‘Drive’ device.
Memory stick doesn’t have enough space available.
Reformat to Fat32, making sure it’s128GB max
From power on, the LED stays amber.
Lid Power Microswitch not working / bad connection.
SD Card has bad connection / faulty.
Replace Main Board.
Keypad buttons won’t move icons through menu.
Keypad cable not making good connection.
LCD shows icons, but no LED illumination.
LED cable not making good connection.
Unable to scan to network (No LEDs at port).
Faulty network cable.
Bad network connection.
Faulty Main Board.
Scan over network terminates early with
corrupted image.
The scanner is running over a slow network, the scanner
is not faulty.
Scanner is not stitched / Will not auto-stitch.
Reconfigure the scanner to the correct model. Carry out a
full set-up.
Scan to PC image doesn’t appear at my PC.
L Scan not installed on the PC.
L Scan installed on more than one PC (only one
installation for a system)
Scan to Print image doesn’t appear on my
network printer.
More than one supported printer is on the network.
Note: Follow procedures in the Service Manual for the various suggestions.
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