Clear One Converge 560 Manual de usuario

Converge 560/590

USER’S MANUAL

ii Technical Services: 800.283.5936

TELEPHONE 1.800.283.5936

1.801.974.3760

FAX 1.801.977.0087

EMAIL [email protected]

TECHNICAL SUPPORT

MAX WIRELESS INSTALLATION AND OPERATION MANUAL

CLEARONE PART NO. 800-153-560 NOVEMBER 2005 (REV. 1.0)

ay be reproduced in any form or by any means without written permission from ClearOne

Communications. Printed in the United States of America. ClearOne reserves specific

privileges. Inforfrmation in this document is subject to change without notice

Table of Contents iii

TABLE OF CONTENTS

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Converge 560/590. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Basic Room Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CONNECTING THE CONVERGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Auxiliary devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

RAV-WARE SOFTWARE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting started with RAV-Ware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RAV-Ware overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

RAV-Ware connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

RAV-Ware files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Network find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Customizing Converge components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Microphone configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Line input and output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Record and playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Camera controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dialer and phonebook usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

USING THE CONVERGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Programming phone preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

iv Technical Services: 800.283.5936

TABLE OF CONTENTS (CONTINUED)

WEB INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Accessing the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Event log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

System check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

APPENDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Camera pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Serial commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Introduction 5

THE CONVERGE 560/590

The Converge product line is the first room audio conferencing solution with the sound

quality and flexibility of a professionally installed system. The Converge includes an audio

conferencing mixer that uses distributed acoustical echo-cancelling technology to provide

the most intelligible full-duplex audio conference experience possible. Features include:

• Audio mixer for high-quality audio performance in all acoustical environments.

• RF (radio frequency) controller or wired controller with call controls including auto-

answer, flash duration adjustment, ringer adjustment and phonebook with speed dial

capabilities.

• Internal telephone hybrid with touch-tone dialing capability.

• Microphone breakout box that enables a set of up to three microphones to be

connected to the Converge--these microphones can be table mics, portable mics, or

whatever type of microphone would be most suitable for the situation at hand. The

Converge 560 includes two breakout boxes connected together and the Converge

590 has three breakout boxes connected together.

SERVICE AND SUPPORT

If you need additional information on how to install, set up or operate your Converge

560/590, please contact us. We welcome and encourage your comments so we can

continue to improve our products and serve your needs.

TECHNICAL SUPPORT

Tel: 1-800-283-5936(USA) or 1-801-974-3760

Fax: 1-801-977-0087

E-mail: [email protected]

Web: www.clearone.com

SALES AND CUSTOMER SERVICE

Tel: 1-800-945-7730 (USA) or 1-801-975-7200

Fax: 1-800-933-5107 (USA) or 1-801-977-0087

E-mail: [email protected]

PRODUCT RETURNS

All product returns require a return materials authorization (RMA) number. Please contact

ClearOne Technical Support before attempting to return your product. Make sure you

return all the items that shipped with your product and include a brief description of how

the product was being used when the problem occurred.

INTRODUCTION

6Technical Services: 800.283.5936

UNPACKING

Carefully remove all components of the Converge system from the packaging. Ensure that

you received the following items:

>Note: Rack mount ears are attached to the Mixer box. Refer to Chapter 2 of this

manual for installation instructions.

If any parts are missing, please call the Technical Support Group at 1-800-283-5936 (USA)

or 1-801-974-3760.

>Note: ClearOne is not responsible for product damage incurred during shipment. You

must make claims directly with the carrier. Inspect your shipment carefully for obvious

signs of damage. If the shipment appears damaged, retain the original boxes and

packing material for inspection by the carrier. Contact your carrier immediately.

RF Controller

or Wired Controller

Audio Mixer Microphone Breakout Box

(2 for Converge 560 &

3 for Converge 590)

MUTE

CONFERENCE

ON/OFF FLASH REDIAL







 

  

  









 





 



AAA Batteries

Qty: 4

(with RF controller)

Power Supply

12' Telephone Cable 7 ' RJ-45 Cable

Screw/Washer Rack Kit

Qty: 8

6' USB Cable

18” RJ-45 Cable

Qty: 2 for Converge 560

Qty: 3 for Converge 590

6' Power Cord

6' RCA Cable

Qty: 2

RAV-Ware Software

and Documentation CD

-30-10 -4 0 +4 +8+12

CONVERGE|590

123123123

AB C

ON/ OFF

INPUTMETERING

Microphone Breakout Box Rack Mount

FIGURE 1.1 Converge unpacking

Introduction 7

PRODUCT OVERVIEW

The following paragraphs give an overview of the Converge 560/590’s componenets.

RF (RADIO FREQUENCY) CONTROLLER/WIRED CONTROLLER

The RF controller/wired controller allows you to manage all calls, program user

preferences and adjust settings for your Converge.

KEY FUNCTIONS

MUTE

CONFERENCE

ON/OFF FLASH REDIAL

123

456

789

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

HELP

LINE

PAUSE

ENTER

DOWN UP

PHONEBOOK

CLEAR

DOWN UP

VOLUME

FIGURE 1.2 Converge controller

FLASH

REDIAL

Function

Press once to dial the last number called.

Key

Press once to mute all microphones during a call.

Press again to unmute.

Press to activate the phone and access the dial tone. Press

again to hang up the phone.

Press once to dial stored numbers.

When you are in the Phonebook, use this key to delete characters or to

go back to the previous screen.

Press and hold for two seconds to display the status of the Converge.

(RF controller only)

Press to use call forwarding, access call waiting, or make a three-way

conference call (if supported by your telephone service).

Press down or up to navigate through the menu and phonebook.

Press while on a call to adjust call volume.

DOWN UP

STATUS

Press once to access the controller programming menu.

Once you are in the Menu, this key serves as the Enter key.

ENTER

PHONEBOOK

CLEAR

ON/OFF

VOLUME

MUTE

Indicates battery level (RF controller only)

LCD Icon

ANTENNA

SIGNAL

BATTERY

Function

Indicates commands are received and acknowledged by base unit and

represents the signal strength from the base unit to the RF controller.

FIGURE 1.3 Converge controller keypad functions

8Technical Services: 800.283.5936

MIXER (FRONT)

A. Telephone LLED. This indicator lights red when the Converge is powered, but the telco

is on hook (not in use). The indicator lights green when the telco is off hook (in use)

and flashes green during an incoming call.

B. Microphone sstatus LLEDs. Nine indicators (Converge 590) or six indicators (Converge

560) indicate the activation status of the mic elements. When a mic element is gated,

the corresponding LED lights green. When mics are muted, the LEDs for the corre-

sponding mics turn red.

C. Meter LLEDs. These LEDs represents audio from all inputs.

D. USB pport. This port enables USB connection to a PC.

MIXER (BACK)

A. Telephone SSet, LLine. RJ-11 connection to an analog telephone jack and an analog

telephone set.

B. RF aantenna cconnector ((RF ccontroller). Connect the external RF antenna to this port.

C. RS-2232. RS-232 control port for connection to a control system such as AMX or

Crestron or to a computer.

D. Camera CControl. VISCA camera control port. This connection enables microphone

activation to trigger camera presets (voice tracking).

E. LAN. This is a 10/100 BaseT auto-detecting Ethernet port for system control through a

data network.

F. Mic PPod I

In. Use a Cat. 5 cable with RJ-45 connectors to connect the microphone

breakout boxes.

G. Playback IIn/Record OOut. RCA connection to record/playback devices such as a VCR.

H. Line IIn/Out. RCA connection to a codec, amplifier or sound card.

I. Speaker OOutput. Use speaker wire to connect these push terminals to the speakers.

J. Power 112VVDC. Power supply.



FIGURE 1.4 Converge mixer (front)

ANTENNA

FIGURE 1.5 Converge mixer (back)

Introduction 9

MICROPHONE BREAKOUT BOX

A. Power IIndicator. Indicates whether the breakout box is powered on or not--a green

light indicates ON.

B. Microphone CConnectors. You can connect up to three mics--the mics can be tabletop

mics, button mics, portable mics, etc.

C. Link CConnectors. Connect the link line to the IN connector using RJ-45 cable. Connect

the breakout box to the mixer using RJ-45 cable and connect the breakout box’s OUT

connector to the mixer’s IN connector.

FRONT VIEW

MIC 1 MIC 2 MIC 3

OUT

REAR VIEW

FIGURE 1.6 Converge breakout box

10 Technical Services: 800.283.5936

BASIC ROOM DESIGN

To ensure best microphone and loudspeaker placement (ceiling- or wall-mount), please

use the manufacturer’s guidelines for the microphones and loudspeakers you choose to

use with your Converge system. For more information on Room Design, or to view the

Converge online training course, visit www.clearone.com.

MICROPHONES

Mic pick-up range depends on room conditions. Background noise, reflective hard

surfaces and the number of participants may affect the pick-up range. Take all of these

factors into account when determining the best placement of the microphones in your

Converge system and then adjust for your specific room conditions.

CEILING-MOUNT LOUDSPEAKERS

For best performance, ceiling loudspeakers should be installed as recommended by the

manufacturer, depending on the kind of microphone being used. For example, if you are

using ClearOne delta mics, then it is recommended that the ceiling loudspeakers be

installed directly above the microphones. For example, if you have a Converge 590 with

three ClearOne delta mics, you would install the ceiling loudspeakers above the first and

third mics.

WALL-MOUNT LOUDSPEAKERS

For best performance, place the left channel loudspeaker on the left side of the room and

the right channel loudspeaker on the right and make sure the back of each loudspeaker is

parallel to the front wall. (Refer to the manufacturer’s specifications and instructions for

ideal loudspeaker placement.)

FOR BEST RF CONTROLLER PERFORMANCE

• Do not install the Converge mixer in a metal cabinet unless you are using the remote

antenna accessory. Part number 910-153-050.

• Keep the mixer within line of sight of the RF controller, such as on the top of a

credenza.

• Ensure antenna is connected to the back of the mixer and is pointed up.

• If installing the mixer in an equipment rack, make sure it is placed at or near the top of

the rack.

FOR BEST AUDIO PERFORMANCE

• Use the provided cables.

• Do not move microphones while on a call.

• Speak at a normal conversation level and direct your voice toward the microphones.

• Do not place microphones next to fans, projectors or computers.

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