Cisco Prisma II Manual de servicio
Prisma II 2.5G 2:1 bdr-I Receiver and
Prisma II Chassis Issue Technical
Bulletin
Overview
Customers using the Prisma® II 2.5G 2:1 bdr-I Receiver may experience
communication problems with the receiver when installed in a Prisma II Chassis
configured with an ID ending in 2 through 5.
Purpose
The purpose of this document is to inform users of the Prisma II 2.5G 2:1 bdr-I
Receiver, part numbers 4018935 and 4018938, of possible problems with the
receiver when used with chassis ID ending in 2 through 5. This technical bulletin
defines the issue and provides the corrective measures that should be taken by
qualified and skilled personnel.
Audience
This technical bulletin applies to system engineers, managers, and customers who
are responsible for operating or maintaining Prisma II equipment.
Qualified Personnel
Only appropriately qualified and skilled service personnel should attempt to
install, operate, maintain, and service this product.
WARNING:
Allow only qualified and skilled personnel to install, operate, maintain, and
service this product. Otherwise, personal injury or equipment damage may
occur.
Issue
It has been determined that the new Prisma II 2.5G 2:1 bdr-I Receiver has the two
chassis ID pins swapped on the main PCB resulting in the module not being able
to communicate with an ICIM or LCM when installed in a chassis configured with
an ID ending in 2 through 5. This issue was not observed with chassis IDs ending
in 0, 1 and 6-9.
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Overview
Resolution
For the units that exhibit this behavior, a software update has been made available
to correct this issue. Refer to the Software Upgrade Procedure (on page 3).
Safe Operation for Software Controlling Optical Transmission
Equipment
If this manual discusses software, the software described is used to monitor
and/or control ours and other vendors’ electrical and optical equipment designed
to transmit video, voice, or data signals. Certain safety precautions must be
observed when operating equipment of this nature.
For equipment specific safety requirements, refer to the appropriate section of the
equipment documentation.
For safe operation of this software, refer to the following warnings.
WARNING:
Ensure that all optical connections are complete or terminated before
using this equipment to remotely control a laser device. An optical or laser
device can pose a hazard to remotely located personnel when operated
without their knowledge.
Allow only personnel trained in laser safety to operate this software.
Otherwise, injuries to personnel may occur.
Restrict access of this software to authorized personnel only.
Install this software in equipment that is located in a restricted access area.
In This Document
Software Upgrade Procedure.................................................................................... 3
Pre-Work Procedure................................................................................................... 4
Upgrade Procedure .................................................................................................... 5
Setting Up An FTP Server........................................................................................ 11
For Information......................................................................................................... 18
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Software Upgrade Procedure
Software Upgrade Procedure
Scope
Upgrading a Prisma II module (CCB3-based or equivalent) involves using a
Windows application called the Prisma II Software Upgrade Program (SOUP) and
an FTP server that contains the current entire Prisma II software release.
SOUP is a user-friendly application that allows users to perform software upgrades
on Prisma II modules. The SOUP utility simplifies the software upgrade process by
providing a graphical user interface (GUI) that requires little training and eliminates
equipment downtime.
When connected to an ICIM2, the program shows the user the current versions of
software on all modules and allows the user to download and activate new versions
from system release files. The SOUP utility works with the ICIM2 to send the binary
image files and appropriate commands to the modules to upgrade their software.
As the modules are being upgraded, the SOUP utility displays relevant progress
information for the user.
Applicability
This procedure specifically applies to upgrading bdr-I modules from 1.01.10 to
1.01.11 to fix the chassis ID recognition problem.
Reference Documents
Prisma II XD Platform System Guide, System Release 2.03, part number 4025479
Prisma II Software Upgrade Program (SOUP, V2.00)
Cerberus or equivalent FTP Server software (if FTP server not available).
Equipment
Computer with Prisma II Software Upgrade Program (SOUP V2.00) installed
Access to an FTP server. Can be on same computer as above or a computer
where an FTP server can be installed and accessed
Prisma II ICIM (R013 or better) (optional)
Prisma II ICIM2
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Pre-Work Procedure
Pre-Work Procedure
If the bdr-I modules to be upgraded are in a chassis ID ending with 0, 1, 6, 7, 8 or 9
(e.g., 01, 16, etc), then skip ahead to Procedure; otherwise, the following steps must
be performed to make the bdr-I modules visible to the ICIM2.
Making the bdr-I Module Visible to ICIM2
There are several ways to make the bdr-I modules visible to the ICIM2.
1Set the chassis ID to a value that the bdr-I modules work with (e.g., 11) and cycle
power on the bdr-I module by removing or inserting the module.
Important: This will cause a temporary outage.
2Daisy-chain a second chassis (with fan tray and power supply) to the first chassis
and set its ID to the value the bdr-I module thinks it is (see table below). This will
not cause an outage, but may not be workable depending on the customer’s SMC
layout.
Physically installed in chassis
Thinks it is in chassis
02, 12, 22, 32, … 04, 14, 24, 34, …
03, 13, 23, 33, … 05, 15, 25, 35, …
04, 14, 24, 34, … 02, 12, 22, 32, …
05, 15, 25, 35, … 03, 13, 23, 33, …
3Set the ID bits to a legal unused value and use an ICIM (not ICIM2) to force the
bdr-I modules to read the new ID settings. This will not cause an outage, but may
impact the customer’s SMC layout.
4Install the ICIM (not ICIM2) in the domain. Only one ICIM type module can be
installed in a domain at any given time.
5Set the chassis ID switches to a legal value.
6Send the Update Address command via the ICIM.
a. Press the ICIM button.
b. Press the DOWN button three times to highlight “Update Adr”.
c. Press the SEL button (all module LEDs should blink). All modules will now
be at the new chassis ID.
d. Remove the ICIM.
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Upgrade Procedure
Upgrade Procedure
1Verify that Prisma II chassis contains an ICIM2, and that the ICIM2’s domain
contains the modules to be updated.
2Set up the RS-232 interface to the ICIM2.
Note: this interface will be used to change and/or read settings such as IP
address, gateway address, subnet mask, etc.
3Open a Hyperterm session and set up a COM port as follows:
Baud: 9600
No of data bits: 8
Parity: N
Stop bits: 1
Flow control: None
4Connect an RS-232 cable from a COM port on the PC to the RS-232 port of the
ICIM2.
5Press Enter and verify a response from the ICIM2. If no response, cycle power
on the ICIM2 and observe the Hyperterm display. The messages from the ICIM2
boot process should be visible.
6Set up an FTP server. If an FTP server not available, refer to Setting Up FTP
Server Software on Your Local Computer (on page 11) for information about
installing and setting up an FTP server using Cerberus.
7Add an account to the FTP server, specifying a username and a password.
Note: An account without a password will not work.
8Install SOUP. If SOUP is not present on PC, install it. For general information,
refer to Prisma II XD Platform System Guide, System Release 2.03, part number
4025479. The revision being used in this procedure is 2.01.
9Establish an IP connection with the ICIM2.
Obtain theICIM2IPaddress
1Using the RS-232 interface and Hyperterm, log into the ICIM2 with a valid
username and password.
2Type CLI and press Enter.
3Type ICIM and press Enter.
4Type SHOW IP and press Enter. The ICIM2 IP address will be shown.
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Upgrade Procedure
PingingtheICIM2
1From the PC containing SOUP, ping the ICIM2.
2On the Windows desktop, select: Start -> Run.
3Type cmd and press Enter.
4Type ping xxx.xxx.xxx.xxx and press Enter where xxx.xxx.xxx.xxx is the IP
address of the ICIM2.
5If the response is “Reply from xxx.xxx.xxx.xxx …”, then the connection is good.
If the response is “Request timed out.”, then the connection failed, and support
from the IT group is needed.
Changing the IP Settings
The IT group may need to change the IP settings on the ICIM2. The following are
the commands most likely needed to do this.
1Set IP xxx.xxx.xxx.xxx and press Enter. This will set the IP address of the ICIM2.
2Set gateway xxx.xxx.xxx.254 and press Enter. This will set the gateway address
of the ICIM2. It is usually the same as the IP address except for the last octet,
which is usually 254.
3Set subnet 255.255.255.0 and press Enter. This is the most common subnet mask
used. IT should know if a different mask is needed.
4Reboot the ICIM2 module by pulling it from the chassis far enough to remove
power, re-install module, and wait for the boot process to complete.
5Go back to Pinging the ICIM2 to re-attempt to ping the ICIM2.
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Upgrade Procedure
Downloading the New Firmware
1Double-click SOUPLauncher.
Result: The following screen appears.
ICIM IP: Enter the IP address of ICIM2 module.
User Name: Enter the username of valid account on the ICIM2.
Auth Level: 3
Setting Up the SNMP Connection
1Enter the appropriate SNMP read string. If it’s unknown, enter “prismaread”.
2Enter the appropriate SNMP write string. If it’s unknown, enter “prismawrite”.
3Verify IP connectivity and SNMP setup by clicking on “Test SNMP”. If the
message “SNMP Connection OK” is displayed, go to Setting Up the FTP
Connection (on page 8).
4Obtain the SNMP read and write string from the ICIM2.
a. Log into the ICIM2 using Hyperterm.
b. Type CLI and press Enter.
c. Type ICIM and press Enter.
d. Type SHOW COMMREAD and press Enter.
e. The SNMP read string should be displayed. Record it for later use.
f. Type SHOW COMMWRITE and press Enter.
g. The SNMP write string should be displayed. Record it for later use.
h. Re-attempt to set up the SNMP connection.
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Upgrade Procedure
Setting Up the FTP Connection
1Enter the IP address of the FTP server in the “FTP Host:” cell.
2Enter the FTP User and FTP Password for the account set up earlier.
3Enter the directory on the FTP server that contains the current Prisma II release
files.
4Verify the FTP connection by clicking on “Test FTP”. The message “FTP
Connection OK” should be displayed. If not, then troubleshoot the FTP
connection. The FTP server should be able to ping the ICIM2.
5Click OK.
6SOUP should display a list of the installed Prisma II modules.
Result: The following screen or one similar appears.
7SOUP should identify the modules in need of updating by placing a check in the
box in the first column. If any modules are identified for updating that the
operator does not wish to upgrade at this time, unselect these modules.
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Upgrade Procedure
8Click Download + Activate.
Result: The following screen or one similar appears.
9Click Start.
10 The new firmware should start downloading.
Result: The following screen or one similar appears.
11 When the download(s) are finished, the firmware will be activated, and the
module(s) will be rebooted.
Result: The following screen appears after successfully upgrading the modules.
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Upgrade Procedure
12 Click Close.
Result: The following screen appears after the modules have been successfully
upgraded, and should reflect the new versions of the firmware just downloaded.
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