Cisco WIP310 - iPhone Wireless VoIP Phone Manual de instrucciones

Cisco Small Business Pro

IP Phones Models SPA 501G, 502G, 504G, 508G,

509G, 525G, and WIP310

ADMINISTRATION

GUIDE

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Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 2

Overview of the Phones 2

Cisco SPA 500S Attendant Console 3

Network Configurations 4

Cisco SPA 9000 Voice System 5

Cisco Unified Communications 500 Series for Small Business 6

Other SIP IP PBX Call Control Systems 6

Prerequisites 6

Upgrading Firmware 7

Determining the Current Firmware Version 7

Determining Your IP Address 8

Downloading the Firmware 9

Installing the Firmware 10

Using the Web Administration User Interface 11

Understanding Administrator and User Views 13

Accessing Administrative Options 13

Understanding Basic and Advanced Views 14

Using the Web Administration Tabs 14

Roadmap to Web UI Features 14

Viewing Phone Information 17

Using IVR on the Cisco SPA 501G IP Phone 17

Chapter 2: Configuring Lines and Extensions 20

Configuring Lines 20

Shared Line Appearances 20

Configuring a Line 21

Configuring Shared Line Appearance 22

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to

Unused Lines on a Cisco SPA 500 Series IP Phone 23

Configuring Call Pickup and Busy Lamp Field 23

Configuring Speed Dial 25

Configuring Unused Line Keys for Call Park on the Cisco SPA 525G

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2

Contents

(MetaSwitch) 26

Configuring Unused Line Keys to Access Services 27

Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone 28

Configuring Extensions 31

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32

Configuring Phone Information and Display Settings 32

Configuring the Phone Name 33

Configuring Voice Mail 33

Configuring Internal Voice Mail for Each Extension (When Using

Cisco SPA 400 for Voice Mail) 33

Customizing the Startup Screen 34

Changing the Display Background (Cisco SPA 500 Series) 35

Configuring the Screen Saver 37

Configuring the LCD Contrast 39

Configuring Back Light Settings (Cisco SPA 525G) 40

Configuring Linksys Key System Parameters 40

Enabling Call Features 41

Enabling Anonymous Call and Caller ID Blocking 41

Enabling Automatic Call Distribution (ACD) 42

Enabling Call Back 42

Enabling Call Park and Call Pickup 43

Enabling Call Transfer and Call Forwarding 43

Enabling Call Waiting 44

Enabling Conferencing 44

Enabling Dial Assistance 45

Enabling Do Not Disturb 45

Enabling the Missed Call Shortcut 46

Logging Missed Calls (Cisco SPA 500 Series) 46

Enabling Paging (Intercom) 47

Single Page 47

Group Paging 47

Configuring a Phone to Automatically Accept Pages 47

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3

Contents

Configuring Paging Groups 48

Enabling Secure Call 49

Enabling Service Announcements 49

Configuring Phone Features 50

Customizing Phone Softkeys 50

Programmable Softkeys 54

Configuration Example 56

Configuring the Message Waiting Indicator 57

Configuring Ring Tones 57

Configuring On-Demand Ring Tones (Cisco SPA 525G) 59

User-Created MP3 Ring Tones (Cisco SPA 525G) 59

Creating and Uploading Ring Tones Using the Ring Tone Utility

(Cisco SPA 50XG only) 59

Assigning a Ring Tone to an Extension 61

Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 61

Configuring Audio Settings 62

Configuring Audio Input Gain (Cisco SPA 500 Series) 63

Enabling Wireless (Cisco SPA 525G only) 64

Enabling Bluetooth (Cisco SPA 525G only) 64

Enabling SMS Messaging 65

Enabling the Web Server 66

Configuring Lightweight Directory Access Protocol (LDAP) for the

Cisco SPA 500 Series 67

Configuring BroadSoft Settings (Cisco SPA 500 Series) 71

Configuring BroadSoft Directory 71

Configuring Synchronization of Do Not Disturb and Call Forward 72

Configuring XML Services 73

Configuring Music On Hold 75

Configuring Extension Mobility with a BroadSoft Server 76

Configuring Video Surveillance on the Cisco SPA 525G 77

Configuring the User Name and Account on the Camera 78

Entering Camera Information Into the Cisco SPA525G Web

Administration Interface 78

Viewing the Video 79

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4

Contents

Chapter 4: Configuring SIP, SPCP, and NAT 80

Session Initiation Protocol and Cisco IP Phones 80

SIP Over TCP 81

SIP Proxy Redundancy 82

Configuring Survivable Remote Site Telephony (SRST) Support 82

RFC3311 Support 82

Support for SIP NOTIFY XML-Service 83

Configuring SIP 83

Configuring SIP Parameters 83

Configuring SIP Timer Values 87

Configuring Response Status Code Handling 90

Configuring RTP Parameters 90

Configuring SDP Payload Types 92

Configuring SIP Settings for Extensions 95

Configuring a SIP Proxy Server 99

Configuring Subscriber Information Parameters 102

Configuring SPCP on the Cisco SPA 525G 103

Configuring SPCP on the Cisco SPA 50XG 104

Network Address Translation (NAT) and Cisco IP Phones 104

NAT Mapping with Session Border Controller 105

NAT Mapping with SIP-ALG Router 105

Configuring NAT Mapping with a Static IP Address 105

Configuring NAT Mapping with STUN 106

Determining Whether the Router Uses Symmetric or Asymmetric NAT 108

Chapter 5: Configuring Security, Quality, and Network Features 110

Setting Security Features 110

SIP Initial INVITE and MWI Challenge 111

SIP Over TLS 111

SRTP and Securing Calls 112

Secure Call Indication Tone 113

Ensuring Voice Quality 114

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5

Contents

Supported Codecs 114

Bandwidth Requirements 115

Factors Affecting Voice Quality 116

Configuring Voice Codecs 119

Configuring Domain and Internet Settings 122

Configuring Restricted Access Domains 122

Configuring DHCP, Static IP, and PPPoE Information 123

Setting a Static IP Address 124

Configuring PPPoE Settings 125

Setting Optional Network Parameters 126

Configuring VLAN Settings 127

Using the IP Phones in a VLAN 127

Configuring SSL VPN on the Cisco SPA 525G 129

Configuring the VPN on the Security Appliance 130

Configuring the VPN on the Cisco SPA 525G 130

Chapter 6: Provisioning Basics 133

Provisioning Capabilities 134

Provisioning Configuration from Phone Keypad 134

IP Phone Configuration Profiles 136

Obtaining the SPC Tool 137

General Purpose Parameters 138

Sample Configuration File 138

Upgrading, Resyncing, and Rebooting Phones 139

Firmware Upgrade Parameters 140

Resyncing a Phone 141

Rebooting a Phone 142

Redundant Provisioning Servers 142

Retail Provisioning 142

Automatic In-House Preprovisioning 143

Configuration Access Control 144

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6

Contents

Using HTTPS 144

Server Certificates 145

Client Certificates 145

Obtaining a Server Certificate 146

Chapter 7: Configuring Regional Parameters and Supplementary Services 147

Advanced Scripting for Cadences, Call Progress Tones, and

Ring Tones 148

Example 1: Normal Ring 148

Example 2: Distinctive Ring (short,short,short,long) 148

Example 1: Dial Tone 149

Example 3: SIT Tone 149

Example 1: SIT Tone 150

Call Progress Tones 151

Distinctive Ring Patterns 151

Control Timer Values (sec) 152

Configuring Supplementary Services (Star Codes) 153

Entering Star Code Values 153

Activating or Deactivating Supplementary Services 158

Vertical Service Announcement Codes (SPA 500 Series) 158

Bonus Services Announcement description 159

Outbound Call Codec Selection Codes 160

Miscellaneous Parameters 161

DTMF Parameters 161

Localizing Your IP Phone 162

Managing the Time and Date 163

Configuring Daylight Savings Time 164

Daylight Saving Time Examples 165

Selecting a Display Language 165

Creating a Dictionary Server Script 167

Chapter 8: Configuring Dial Plans 168

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7

Contents

About Dial Plans 168

Digit Sequences 170

Digit Sequence Examples 172

Acceptance and Transmission of the Dialed Digits 174

Dial Plan Timer (Off-Hook Timer) 175

Syntax for the Dial Plan Timer 175

Interdigit Long Timer (Incomplete Entry Timer) 176

Syntax for the Interdigit Long Timer 176

Interdigit Short Timer (Complete Entry Timer) 177

Syntax for the Interdigit Short Timer 177

Editing Dial Plans on the IP Phone 178

Resetting the Control Timers 179

Chapter 9: Configuring the Cisco SPA 500S Attendant Console 180

Cisco SPA 500S Features 181

Setting Up the Cisco SPA 500S Attendant Console 182

Configuring the Cisco SPA 9000 for the Cisco SPA 500S 183

Configuring the BroadSoft Server for the Cisco SPA 500S 183

Configuring the Asterisk Server for the Cisco SPA 500S 184

Configuring the Cisco SPA 500S 185

Unit/Key Configuration Scripts 186

Assigning Cisco SPA 500S LEDs to Phone Extensions 188

Cisco SPA 9000 Syntax 188

BroadSoft syntax 189

Asterisk syntax 189

Configuring BroadSoft Busy Lamp Field Auto-Configuration 189

Attendant Console Parameters 190

Monitoring the Cisco SPA 500S 191

Cisco SPA 500S Unit Monitoring Notes 192

Chapter A: Creating an LED Script 193

LED Script Examples 194

LED Pattern 194

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8

Contents

Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 196

Info Tab 197

System Information 197

Network Configuration (SPCP) 199

VPN Status 199

Product Information 200

Phone Status 200

Ext Status 202

Line/Call Status 202

Downloaded Ring Tone 204

System Tab 204

System Configuration 205

Internet Connection Type and Static IP Settings 206

PPPoE Settings 207

Optional Network Configuration 207

VLAN Settings 209

Wi-Fi Settings (Cisco SPA 525G only) 210

Bluetooth Settings (Cisco SPA 525G only) 210

VPN Settings 210

SIP Tab 211

SIP Parameters 211

SIP Timer Values (sec) 215

Response Status Code Handling 217

RTP Parameters 218

SDP Payload Types 220

NAT Support Parameters 223

Linksys Key System Parameters 225

Provisioning Tab 225

Regional Tab 225

Call Progress Tones 226

Distinctive Ring Patterns 229

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