Cisco SPA942 - Cisco - IP Phone Manual de instrucciones

Cisco SPA and Wireless IP Phone

Cisco SPA525G, SPA922, SPA942, SPA962, and

WIP310

ADMINISTRATION

GUIDE

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Contents

Cisco SPA and Wireless IP Phone Administration Guide 1

About This Document 10

Audience 10

Organization 11

Read Me First 12

Chapter 2: Getting Started 15

Overview 15

Cisco SPA932 Attendant Console 17

Network Configurations 17

Cisco SPA9000 Voice System 17

Cisco Unified Communications 500 Series for Small Business 19

Other SIP IP PBX Call Control Systems 20

Prerequisites 20

Upgrading Firmware 20

Determining the Current Firmware Version 21

Determining Your IP Address 22

Downloading the Firmware 23

Installing the Firmware (SPA9X2) 23

Installing the Firmware (SPA525G) 24

Installing the Firmware (WIP310) 24

Using the Web Administration User Interface 25

Understanding Administrator and User Views 27

Accessing Administrative Options 27

Understanding Basic and Advanced Views 27

Using the Web Administration Tabs 28

Roadmap to Web UI Features 28

Viewing Phone Information 31

Chapter 3: Configuring Lines and Extensions 33

Configuring Lines 33

Shared Line Appearances 34

Contents

Cisco SPA and Wireless IP Phone Administration Guide 2

Configuring a Line 34

Configuring Shared Line Appearance 36

Assigning Busy Lamp Field, Call Pickup, and Speed Dial

Functions to Unused Lines on a SPA525G, SPA962 or SPA942 37

Configuring Unused Line Keys for Call Park on the SPA525G

(MetaSwitch) 39

Configuring Unused Line Keys to Access Services (SPA525G) 40

Configuring Line Key LED Patterns (SPA9X2/525G only) 42

Configuring Extensions 44

Chapter 4: Customizing Cisco SPA and Wireless IP Phones 47

Configuring Phone Information and Display Settings 47

Configuring the Phone Name 48

Configuring Voice Mail 48

Customizing the Startup Screen 49

Changing the Display Background (SPA942/962/525G) 50

Configuring the Screen Saver 52

Configuring the Phone Display Menu Color Settings (SPA962 Only) 54

Configuring the LCD Contrast 54

Configuring Back Light Settings (SPA525G) 55

Configuring Linksys Key System Parameters 56

Enabling Call Features 56

Enabling Anonymous Call and Caller ID Blocking 56

Enabling Automatic Call Distribution (ACD) 57

Enabling Call Back 57

Enabling Call Park and Call Pickup 58

Enabling Call Transfer and Call Forwarding 59

Enabling Call Waiting 59

Enabling Conferencing 60

Enabling Dial Assistance 60

Enabling Do Not Disturb 60

Enabling the Missed Call Shortcut 61

Logging Missed Calls (SPA9X2/SPA525G Only) 61

Contents

Cisco SPA and Wireless IP Phone Administration Guide 3

Enabling Paging (Intercom) 62

Enabling Secure Call 64

Enabling Service Announcements 65

Configuring Phone Features 65

Configuring the Message Waiting Indicator 65

Configuring Ring Tones 66

Configuring RSS Newsfeeds on the SPA962/SPA525G Phone 70

Configuring Traffic Information Settings on the SPA9X2 Phone 71

Configuring Audio Settings 72

Enabling Wireless (SPA525G only) 73

Enabling Bluetooth (SPA525G only) 74

Enabling SMS Messaging 74

Enabling the Web Server 76

Configuring Lightweight Directory Access Protocol (LDAP) 77

Configuring BroadSoft Settings (SPA525G) 81

Configuring BroadSoft Directory 81

Configuring Synchronization of Do Not Disturb and Call Forward 82

Configuring XML Services (SPA525G) 82

Configuring Music On Hold 83

Configuring Extension Mobility with a BroadSoft Server 84

Chapter 5: Configuring SIP, SPCP, and NAT 87

Session Initiation Protocol and Cisco IP Phones 87

SIP Over TCP 88

SIP Proxy Redundancy 89

RFC3311 Support 89

Configuring SIP 89

Configuring SIP Parameters 90

Configuring SIP Timer Values 93

Configuring Response Status Code Handling 96

Configuring RTP Parameters 97

Contents

Cisco SPA and Wireless IP Phone Administration Guide 4

Configuring SDP Payload Types 98

Configuring SIP Settings for Extensions 101

Configuring SPCP on the SPA525G 109

Network Address Translation (NAT) and Cisco IP Phones 109

NAT Mapping with Session Border Controller 110

NAT Mapping with SIP-ALG Router 110

Configuring NAT Mapping with a Static IP Address 110

Configuring NAT Mapping with STUN 111

Determining Whether the Router Uses Symmetric or

Asymmetric NAT 113

Chapter 6: Configuring Security, Quality, and Network Features 115

Setting Security Features 115

SIP Initial INVITE and MWI Challenge 115

SIP Over TLS 116

SRTP and Securing Calls 117

Ensuring Voice Quality 118

Supported Codecs 118

Bandwidth Requirements 120

Factors Affecting Voice Quality 121

Configuring Voice Codecs 123

Configuring Domain and Internet Settings 126

Configuring Restricted Access Domains 126

Configuring DHCP, Static IP, and PPPoE Information 126

Setting Optional Network Parameters 129

Configuring VLAN Settings 131

Using the IP Phones in a VLAN 131

Chapter 7: Provisioning Basics 133

Provisioning Capabilities 134

Provisioning Configuration from Phone Keypad 134

Contents

Cisco SPA and Wireless IP Phone Administration Guide 5

IP Phone Configuration Profiles 136

General Purpose Parameters 137

Sample Configuration File 138

Upgrading, Resyncing, and Rebooting Phones 138

Firmware Upgrade Parameters 140

Resyncing a Phone 141

Rebooting a Phone 142

Redundant Provisioning Servers 142

Retail Provisioning 143

Automatic In-House Preprovisioning 143

Configuration Access Control 144

Using HTTPS 145

Server Certificates 145

Client Certificates 145

Obtaining a Server Certificate 146

Chapter 8: Configuring Regional Parameters and Supplementary Services 147

Advanced Scripting for Cadences, Call Progress Tones,

and Ring Tones 148

Example 1: Normal Ring 148

Example 2: Distinctive Ring (short,short,short,long) 148

Example 1: Dial Tone 149

Example 3: SIT Tone 149

Example 1: SIT Tone 150

Call Progress Tones 151

Distinctive Ring Patterns 151

Ring Pattern Notes 151

Control Timer Values (sec) 152

Control Timer Value Notes 152

Contents

Cisco SPA and Wireless IP Phone Administration Guide 6

Configuring Supplementary Services (Star Codes) 153

Entering Star Code Values 153

Activating or Deactivating Supplementary Services 158

Vertical Service Announcement Codes (SPA 9X2 only) 158

Vertical Service Announcement Notes 159

Outbound Call Codec Selection Codes 161

Outbound Call Codec Selection Notes 161

Using a Dial Plan 161

Miscellaneous Parameters 164

DTMF Notes 164

Localizing Your IP Phone 165

Managing the Time and Date 167

Configuring Daylight Savings Time 167

Selecting a Display Language 169

Creating a Dictionary Server Script 171

Chapter 9: Configuring the SPA932 Attendant Console 173

SPA932 Features 174

Setting Up the SPA932 Attendant Console 175

Configuring the SPA9000 for the SPA932 176

Configuring the BroadSoft Server for the SPA932 176

Configuring the Asterisk Server for the SPA932 177

Configuring the SPA932 178

Unit/Key Configuration Scripts 179

Configuring BroadSoft Busy Lamp Field Auto-Configuration

(SPA525G) 182

SPA932 Parameter Notes 183

Monitoring the SPA932 184

SPA932 Unit Monitoring Notes 185

Contents

Cisco SPA and Wireless IP Phone Administration Guide 7

Chapter A: Creating an LED Script 187

LED Script Examples 188

LED Pattern 188

Appendix B: SPA and Wireless IP Phone Field Reference 190

Info Tab 191

System Information 191

Product Information 193

Phone Status 193

Ext Status 195

Line/Call Status 195

Downloaded Ring Tone 196

System Tab 197

System Configuration 197

Internet Connection Type and Static IP Settings 198

PPPoE Settings 199

Optional Network Configuration 199

VLAN Settings 201

Wi-Fi Settings (SPA525G only) 201

Bluetooth Settings (SPA525G only) 201

SIP Tab 202

SIP Parameters 202

SIP Timer Values (sec) 205

Response Status Code Handling 208

RTP Parameters 209

SDP Payload Types 211

NAT Support Parameters 214

Linksys Key System Parameters 216

Provisioning Tab 216

Regional Tab 216

Call Progress Tones 217

Distinctive Ring Patterns 219

Contents

Cisco SPA and Wireless IP Phone Administration Guide 8

Control Timer Values (sec) 220

Vertical Service Activation Codes 221

Vertical Service Announcement Codes 227

Outbound Call Codec Selection Codes 227

Time (SPA525G Only) 230

Language (SPA525G only) 230

Miscellaneous 231

Phone Tab 236

General 236

Line Key 239

Miscellaneous Line Key Settings 240

Line Key LED Pattern 241

Supplementary Services 243

Ring Tone (SPA9X2/SPA525G) 245

Ring Tone (WIP310) 246

Auto Input Gain (dB) 246

Extension Mobility 247

BroadSoft Settings (SPA525G) 247

XML Services (SPA525G) 248

Lightweight Directory Access Protocol (LDAP) Corporate

Directory Search 249

Ext Tab 252

General 252

Share Line Appearance 253

NAT Settings 253

Network Settings 254

SIP Settings 255

Call Feature Settings 258

Proxy and Registration 260

Subscriber Information 262

Audio Configuration 263

Dial Plan 265

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