Cisco LINKSYS one PHM1200 Manual de usuario

LINKSYS ONE IP PHONE

Models PHM1200 and PHB1100

Business IP Phone for Key Systems

User Guide

Release 1.3

Specifications are subject to change without notice.

Linksys, the Cisco Systems logo, the Linksys Logo, and the Linksys One logo are registered trademarks of Cisco Systems, Inc. All other trademarks mentioned in this document

are the property of their respective owners.

Linksys One Communications Solution

Contents

Chapter 1: Getting Started - - - - - - - - - - - - - - - - - - - - - - -1

Additional Documentation 2

Chapter 2: Getting to Know Your Phone - - - - - - - - - - - - - - - - -3

Understanding Phone Buttons 4

Understanding Your Phone Screen 5

Navigating the PHM1200 IP Phone Menu 7

Understanding Line and Call Icons 8

Understanding Your Phone Passwords 9

Chapter 3: Using Your Phone - - - - - - - - - - - - - - - - - - - - - 11

Basic Call Handling Options 11

Placing a Call 12

Answering a Call 13

Ending a Call 13

Using Hold and Resume 14

Using Mute 14

Transferring Calls 15

Forwarding Calls 15

Using Do Not Disturb 16

Making Conference Calls 16

Using the Handset, Headset and Speakerphone 17

Advanced Call Handling Options 18

Using Call Park 18

Using Voicemail 18

Using System Voice Mail 19

Enabling the After Hours Greeting 19

Answering Operator Calls 19

Using Shared Lines 20

Linksys One Communications Solution

Using PHM1200 IP Phone Screen Features 20

Using the Calls tab 21

Placing Calls 21

Using Hold and Resume 21

Making Conference Calls 22

Using the Tasks tab 23

Using Call History 23

Using the Local Directory 23

Using Voicemail 23

Using System Voice Mail 24

Chapter 4: Using Voice Mail - - - - - - - - - - - - - - - - - - - - - 25

Accessing Personal Voice Mail Using Voice Prompts 25

Accessing Personal Voice Mail Using the Phone Screen 26

Managing Your Personal Voice Mailbox 28

Recording Voice Mail Greetings 29

Recording Your Name 29

Changing Your Voice Mail Password 31

Changing Voice Mail Notification Settings 32

Accessing Your System Voice Mailbox 32

Chapter 5: Customizing Your Phone Settings - - - - - - - - - - - - - - 34

Logging into the Linksys One Portal 34

Changing Your Password 35

Accessing Your User Settings 36

Changing Your Call Forward Settings 36

Setting a Name 37

Enabling the Voicemail to Email Forwarding Option 38

Accessing Your User Template 39

Customizing the Phone Button Template 39

Setting up Auto Dials 39

Viewing Phone Button Assignments 41

Printing Your Phone Button Template 41

Linksys One Communications Solution

Chapter 6: Using the Auto Attendant - - - - - - - - - - - - - - - - - 42

Accessing the Auto Attendant 42

Managing the Auto Attendant 42

Recording the Auto Attendant Greeting 43

Enabling the After Hours Greeting 45

Changing the Auto Attendant Password 45

Managing Operator Calls 46

Appendix A: Linksys One Contact Information - - - - - - - - - - - - - 47

Linksys One Communications Solution

Chapter 1: Getting Started

Linksys One Communications Solution

Chapter

Getting Started

This guide introduces you to your Linksys One IP phone and provides an overview of your

phone’s features.

You can also refer to the table below for frequently used sections in this guide:

NOTE: Each phone comes with a

Quick Installation Guide.Be sure to refer

to the Quick Installation Guide to install

your phone.

NOTE: Each phone also includes a

Quick Reference Card. Be sure to refer

to the Quick Reference Card for

commonly used features on the phone.

If you want to... Then...

Connect Your Phone See ”Connecting Your Phone” section on page 3.

Understand your phone buttons See ”Understanding Phone Buttons” section on page 4.

Learn about your phone screen See ”Understanding Your Phone Screen” section on page 5

and ”Using PHM1200 IP Phone Screen Features” section on

page 20.

Use line and feature buttons for

basic call handling

See ”Basic Call Handling Options” section on page 11.

Use customized features for special

call handling

See ”Advanced Call Handling Options” section on page 18.

Set Up AutoDials on your phone See ”Setting up Auto Dials” section on page 39.

Share a phone number See ”Using Shared Lines” section on page 20.

Chapter

2Chapter 1: Getting Started

Linksys One Communications Solution

Additional Documentation

Refer to the following documentation at www.linksys.com/linksysoneproducts:

• Linksys One IP Phone for Key Systems Model PHM1200 Quick Reference

• Linksys One IP Phone for Key Systems Model PHB1100 Quick Reference

• Linksys One IP Phone Model PHM1200 Quick Installation Guide

• Linksys One IP Phone Model PHB1100 Quick Installation Guide

Use your phone’s speakerphone or

connect a headset

See ”Using the Handset, Headset and Speakerphone”

section on page 17.

Change the ring volume or tone See ”Using the Handset, Headset and Speakerphone”

section on page 17.

View call history See ”Using Call History” section on page 23.

Dial from a local directory See ”Using the Local Directory” section on page 23.

Listen to your voice messages See ”Using Voice Mail” section on page 25.

Customize your phone using a

web page

See ”Customizing Your Phone Settings” section on page 34.

If you want to... Then...

Chapter 2: Getting to Know Your Phone

Linksys One Communications Solution

Chapter

2Getting to Know Your Phone

The Linksys One IP phone PHM1200 and PHB1100 are wired desktop phones that provide

voice communication over a data network. In addition to the phone features you’ve come to

expect from a traditional phone, the Linksys One IP phone also provides:

• Simple automated installation with your Linksys One Services Router.

• Call processing features with integrated Voice Mail and Auto Attendant.

• Ability to access phone features using the phone screen interface (PHM1200 IP Phone

only).

• Online control of custom phone features and settings via a User web page.

This section provides a detailed overview of your IP phone. It describes the function of each

phone button and provides instructions on navigating your phone. The following topics are

covered:

• ”Understanding Phone Buttons” on page 4

• ”Understanding Your Phone Screen” on page 5

• ”Understanding Line and Call Icons” on page 8

• ”Understanding Your Phone Passwords” on page 9

Chapter

4Chapter 2: Getting to Know Your Phone

Understanding Phone Buttons

Linksys One Communications Solution

Understanding Phone Buttons

This table describes the buttons on your IP phone. See the button layout illustration at right:

Description

1 Phone screen serves as your phone “desktop.”.

2Intercom buttons are available for handling calls inside your company.

3 The button template lists your intercoms, outside lines, and feature button assignments.

4Outside line buttons provide access to the external phone lines assigned to you. Use

these buttons to place and receive calls outside your company.

5 Four softkeys allow you to access and select options for applications running on the

phone (PHM1200 IP phone only).

65-position key (PHM1200 IP phone) OR 3-position navigation key (PHB 1100 IP phone).

7 Feature buttons provide quick access to assigned phone features.

8Hold button puts a call on hold.

9Display button shows button layout (PHM1200) OR the phone’s MAC address (PHB 1100).

10 Cancel button cancels the current phone task and displays the previous screen.

11 Phone key pad allows you to dial a phone number and interact with Voice Mail and Auto

Attendant systems.

12 Microphone button mutes (red) and unmutes the microphone.

13 Volume control adjusts volume for the handset speaker, headset and the speakerphone.

14 Speakerphone button enables hands-free calling via the speakerphone or headset. This

button turns green when the speakerphone is on.

15 Phone speaker provides hands-free listening.

16 Handset.

17 Voice message indicator turns red when you have a voice mail message.

1 3

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Linksys One IP Phone Model PHB1100

Linksys One IP Phone Model PHM1200

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