Cisco 8800 Series Manual de usuario

Your Phone

•The Cisco IP Phone 8800 Series, on page 1

•New and Changed Information, on page 2

•Phone Setup, on page 8

•Protect Your Video Phone Camera, on page 15

•Activate and Sign In to Your Phone, on page 16

•Self Care Portal, on page 18

•Buttons and Hardware, on page 20

•Accessibility Features for the Cisco IP Phone 8800 Series, on page 29

•Phone Firmware and Upgrades, on page 38

•Energy Savings, on page 39

•Phone Line Modes, on page 39

•Additional Help and Information , on page 41

The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly

secure voice communications.

Figure 1: The Cisco IP Phone 8800 Series

Your Phone

The following table shows the major hardware features of the Cisco IP Phone 8800 Series.

Table 1: Cisco IP Phone 8800 Series Major Features

8865NR886588618851NR8851884588418811Features

ColorColorColorColorColorColorColorGrayscaleScreen

22211000USB Ports

YesYesNoNoNoYesNoNoBuilt-in

Camera

NoYesYesNoNoNoNoNoWi-Fi

NoYesYesNoYesYesNoNoBluetooth

NoYesYesNoYesYesNoNoCisco

Intelligent

Proximity

Your phone must be connected to a network and configured to connect to a call control system. The phones

support many functions and features, depending on the call control system. Your phone may not have all

functions available, based on the way your administrator has set up the phone.

To make or receive a video call, you must use the Cisco IP Phone 8845, 8865, or 8865NR. The other phones

in the Cisco IP Phone 8800 Series only support audio calls.

When you add features to your phone, some features require a line button. But each line button on your phone

can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in

use, your phone does not display any additional features.

To check which phone model you have, press Applications and select Phone information. The Model

number field shows your phone model.

You should save the box and packaging for the Cisco IP Phone 8845, 8865, and 8865NR. The cameras on

these phones are fragile. If you move the phone, we recommend that you pack the phone into the original box

to protect the camera. For more information, see Protect Your Video Phone Camera, on page 15.

Note

Feature Support

This document describes all the features that the device supports. However, not all features may be supported

with your current configuration. For information on supported features, contact your administrator.

New and Changed Information

You can use the information in the following sections to understand what has changed in the document. Each

section contains the major changes.

Your Phone

Feature Support

New and Changed Information for Firmware Release 12.8(1)

Table 2: New and Changed Information for Firmware Release 12.8(1)

New or Changed ContentFeature

Mark Your Calls as Spam

Turn Off the Lower Your Voice Alert

Feature control changes

Replace Your Existing Phone with a New Phone, on

page 14

Phone Data Migration

Sign into Extension Mobility with Your Cisco

Headset, on page 17

Associate Your Headset with Your User Information

Simplify Extension Mobility Login with a Cisco

Headset 500 Series

New and Changed Information for Firmware Release 12.7(1)

The following table shows the changes made for Firmware Release 12.7(1).

Table 3: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.7(1)

Updated SectionRevision

Mark Your Calls as SpamUpdated for mark a call as unwanted

Change the WallpaperUpdated for wallpaper support on key expansion

modules.

Turn Off the Lower Your Voice AlertUpdated for Lower your voice.

Energy Savings, on page 39

Turn Off the Select Key LED for Energy Save Mode

Updated for Select Key LED and Energy Savings.

Enable Electronic Hookswitch Control on Your PhoneUpdated for E-hook.

Headsets

Supported Accessories

Cisco Headset 700 Series

Cisco Headset 730 Buttons and Hardware

Cisco Headset Customization and subsections for

Cisco Headset 700 Series Customization

Updated for Cisco Headset 730 support

Answer a Call Within Your Hunt GroupUpdated for hunt group calls on Call Alert

Erase All Bluetooth PairingsCisco Headset 500 Series Firmware Release 1.5

Change

Your Phone

New and Changed Information for Firmware Release 12.8(1)

Updated SectionRevision

In certain circumstances, users who dialed a number

that was busy received the reorder tone. With this

release, the user hears the busy tone.

Updated the LED states, based on the line mode:

Softkey, Line, and Feature Buttons, on page 23

New section Phone Icons, on page 24

Updated Enhanced Line Mode, on page 40 for string

change.

General changes

New and Changed Information for Firmware Release 12.6(1)

All references into Cisco Unified Communications Manager documentation have been updated to support all

Cisco Unified Communications Manager releases.

The following table shows the changes made for Firmware Release 12.6(1).

Table 4: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.6(1)

Updated SectionRevision

Normal Line Mode, on page 40Updated for improved Session line mode

Enhanced Line Mode, on page 40Updated for improved Enhanced line mode

New and Changed Information for Firmware Release 12.5(1)SR3

All references into Cisco Unified Communications Manager documentation have been updated to support all

Cisco Unified Communications Manager releases.

The following table shows the changes made for Firmware Release 12.5(1)SR3.

Table 5: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.5(1)SR3

Updated SectionRevision

Reset Cisco Headset Settings from Your PhoneAdded support for Reset Headset Settings

Phone Keypad Characters, on page 22New topic

Share a Network Connection with Your Phone and

Computer, on page 10

New topic

Protect Your Video Phone Camera, on page 15New topic

New and Changed Information for Firmware Release 12.5(1)SR2

No user guide updates were required for Firmware Release 12.5(1)SR2.

Your Phone

New and Changed Information for Firmware Release 12.6(1)

Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware

Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.

New and Changed Information for Firmware Release 12.5(1)SR1

The following table describes changes to this book to support Firmware Release 12.5(1)SR1.

Table 6: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.5(1)SR1.

Updated SectionRevision

Cisco Headset 500 SeriesCisco Headset 561 and 562

Cisco Headset 560 Series MultibaseCisco Headset 561 and 562 Multibase

Intercom CallsWhisper Paging on Cisco Unified Communications

Manager Express

Chinese Language Support, on page 27Chinese Language Support

Connect with Activation Code Onboarding, on page

Connect with Activation Code Onboarding

Audio Path SelectionDisable handset so audio path can be kept on headset

New and Changed Information for Firmware Release 12.1(1)SR1

The following table describes changes to this book to support Firmware Release 12.1(1)SR1.

Table 7: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.1(1)SR1.

Updated SectionRevision

Enhanced Line Mode, on page 40Updated for Simplified Line Label and Incoming Calls

in Enhanced Line Mode.

Cisco IP Phone 8800 Key Expansion ModuleUpdated for Cisco Wallpaper on Key Expansion

Modules.

New and Changed Information for Firmware Release 12.1(1)

The following table describes changes to this book to support Firmware Release 12.1(1).

Table 8: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.1(1).

Updated SectionRevision

Cisco Headset 500 Series and Cisco Headset 521 and

522 Controller Buttons and Hardware

Updated for Cisco Headset 521 and 522.

View Your Recent CallsUpdated for Call History.

Your Phone

New and Changed Information for Firmware Release 12.5(1)SR1

Updated SectionRevision

Accessibility Features for the Cisco IP Phone 8800

Series, on page 29 and the included sections such as

Voice Feedback, on page 35

Enable Voice Feedback from Accessibility

Adjust Voice Speed

Added for Accessibility enhancements

Enhanced Line Mode, on page 40Updated for Incoming Call Notifications and Call

Alert.

Cisco Headset 500 Series

Test Your Microphone

Adjust Your Speaker Sidetone

Adjust Your Bass and Treble

Adjust Your Microphone Volume

Updated for Cisco Headset 531 and Cisco Headset

532.

Make a Call with a Speed-Dial ButtonUpdated for Speed Dial navigation.

Add a Speed Dial Button from Your Phone

Modify a Speed Dial Button from Your Phone

Delete a Speed Dial Button from Your Phone

Updated for Speed Dial Button.

New and Changed Information for Firmware Release 12.0(1)

The following table describes changes to this book to support Firmware Release 12.0(1).

Table 9: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.0(1).

Updated SectionRevision

Cisco IP Phone 8800 Key Expansion ModuleUpdated for new key expansion module

New and Changed Information for Firmware Release 11.7(1)

The following table describes changes to this book to support Firmware Release 11.7(1).

Table 10: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.7(1).

Updated SectionRevision

Video CallsUpdated for video call enhancements

Badged Icons, on page 26

Phone Screen Features, on page 24

Enhanced Line Mode, on page 40

Updated for new user experience

Your Phone

New and Changed Information for Firmware Release 12.0(1)

New and Changed Information for Firmware Release 11.5(1)SR1

The following table describes changes to this book to support Firmware Release 11.5(1)SR1.

Table 11: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1.

Updated SectionRevision

The Cisco IP Phone 8800 Series, on page 1

Set Up Wi-Fi Client, on page 10

Buttons and Hardware, on page 20

Supported Accessories

Updated for Cisco IP Phone 8865NR support

Stop Your VideoUpdated for Video with Closed Shutter

Turn On Do Not Disturb

Prioritized Calls

Answer a Priority Call

Updated for MLPP and Do not disturb support

Set Up Wi-Fi Client, on page 10

Connect to a Preconfigured Wi-Fi Network, on page

Updated for Wi-Fi sign support

New and Changed Information for Firmware Release 11.5(1)

The following table describes changes to this book to support Firmware Release 11.5(1).

Table 12: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1).

Updated SectionRevision

•Differences Between Phone Calls and Lines , on

page 26.

•Ignore a Call.

•Decline a Call.

•Phone Line Modes, on page 39.

•Normal Line Mode, on page 40.

•Enhanced Line Mode, on page 40.

Updated the following sections for Enhance Line

Mode.

Phone Firmware and Upgrades, on page 38Added the following section for Postpone a Phone

Upgrade

Turn On Do Not DisturbRevised the following section for Do Not Disturb

Your Phone

New and Changed Information for Firmware Release 11.5(1)SR1

Updated SectionRevision

Connect to a Preconfigured Wi-Fi Network, on page

Added Connect to a Pre-Configured Wi-Fi Network

New and Changed Information for Firmware Release 11.0

The following table describes changes to this book to support Firmware Release 11.0.

Table 13: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0.

Updated SectionRevision

Change the Font Size.Removed references to specific font size.

Add Yourself to a Call on a Shared LineUpdated the following section for improved Barge

and Merge support.

Report All Phone Issues , on page 42Revised the following section for the improved

Problem Report Tool support.

Turn On Do Not DisturbAdded new icon to the following section for Do Not

Disturb(DND).

Connect to Expressway, on page 13Updated the following section for Welcome screen.

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,

contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Your Phone

New and Changed Information for Firmware Release 11.0

Figure 2: Adjust the Handset Rest

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera,

you can change the angle to improve the camera view.

Procedure

Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle.

Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion

module are stable.

Step 4 (Optional) Press Self-view to check the camera angle.

Your Phone

Change the Viewing Angle of Your Phone

Connect to the Network

You need to connect the phone to the network.

• Wired network connection—The phone is plugged into the network with an Ethernet cable.

• Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using

Wi-Fi.

After connecting the phone to the network, your phone may be set up for:

• Virtual Private Network (VPN)—Your phone connects to a protected network.

• Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote

Access Through Expressway and you connect your phone to the network, it connects to the Expressway

server.

Share a Network Connection with Your Phone and Computer

Both your phone and your computer must connect to your network to function. If you only have one Ethernet

port, then your devices can share the network connection.

Before you begin

Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use

it.

Procedure

Step 1 Connect the phone SW port to the LAN with an Ethernet cable.

Step 2 Connect your computer to the phone PC port with an Ethernet cable.

Set Up Wi-Fi Client

The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network. You need a power adapter to power the

phone. The Cisco IP Phone 8865NR cannot be used with a Wi-Fi network.

The phone PC port is disabled when Wi-Fi is enabled on your phone.

Note

Before you begin

Your administrator needs to configure settings on the call control system to enable Wi-Fi access.

Procedure

Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable.

Your Phone

Connect to the Network

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