Cisco 7970 Series Manual de usuario

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Cisco IP Phone 7970

License and Warranty

Customer Order Number: DOC-7815630=

Text Part Number: 78-15630-02

Phone Guide

Cisco IP Phone 7970 iii

Contents

Getting Started 1

How to Use this Guide 1

Protecting and Maintaining the Touchscreen Display 2

Safety and Performance Information 3

Connecting Your Phone 5

An Overview of Your Phone 7

Buttons and Hardware 7

Touchscreen Features 10

Call-Handling and Navigation Tips 11

Getting Help on Your Phone 15

Basic Call Handling 16

Placing a Call 16

Answering a Call 18

Ending a Call 18

Using Hold and Resume 19

Using Mute 19

Transferring a Connected Call 20

Making Conference Calls 21

Forwarding Your Calls to Another Number 23

Advanced Call Handling 24

Storing and Retrieving Parked Calls 24

Redirecting a Ringing Call to Your Phone 24

Understanding Shared Lines 25

Tracing Suspicious Calls 27

iv 78-15630-02

Making and Receiving Secure Calls 27

Prioritizing Critical Calls 28

Using a Handset, Headset, and Speakerphone 29

Obtaining a Headset 29

Using AutoAnswer with a Headset or the Speakerphone 30

Customizing Phone Settings 31

Adjusting the Volume 31

Customizing Rings and Message Indicators 32

Customizing the Touchscreen 32

Setting Up Speed Dial Buttons 33

Using Voice Messaging, Call Logs, and Directories 34

Accessing Your User Options Web Pages 35

Logging In to the User Options Web Pages 35

Subscribing to Phone Services 36

Understanding Additional Configuration Options 37

Cisco One-Year Limited Hardware Warranty Terms 38

Cisco IP Phone 7970 1

Getting Started

How to Use this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly-used sections.

If you want to... Then

Explore your phone on your own Press on the phone when you need assistance.

Clean the touchscreen See the “Protecting and Maintaining the Touchscreen Display”

section on page 2.

Review safety information See the “Safety and Performance Information” section on

page 3.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 7.

Connect your phone See the “Connecting Your Phone” section on page 5.

Learn what the button lights mean See the “Buttons and Hardware” section on page 7.

Learn about the touchscreen See the “Touchscreen Features” section on page 10.

Make calls See the “Placing a Call” section on page 16.

Put calls on hold See the “Using Hold and Resume” section on page 19.

Mute calls See the “Using Mute” section on page 19.

Transfer calls See the “Transferring a Connected Call” section on page 20.

Make conference calls See the “Making Conference Calls” section on page 21.

Share a phone number See the “Understanding Shared Lines” section on page 25.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 29.

Change the ringer or call volume See the “Adjusting the Volume” section on page 31.

Choose a different ring sound See the “Customizing Rings and Message Indicators” section on

page 32.

Customize your touchscreen See the “Customizing the Touchscreen” section on page 32.

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Protecting and Maintaining the Touchscreen Display

Your Cisco IP Phone 7970 features a high-resolution color touchscreen display. Refer to the table

below for recommendations on the best practices for protecting and maintaining the touchscreen.

If you want to... Then

Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use

a device or object other than your fingertip to press the touchscreen.

Your phone’s touchscreen was designed to respond best when using your

fingertip, and using other objects could damage the display.

Disable the touchscreen Press the Display button and hold for more than one second. The Display

button changes to flashing green, and the screen displays the

“Touchscreen Disabled” message. The touchscreen remains disabled for

about a minute unless you enable it sooner.

Enable the touchscreen Press the Display button and hold for more than one second. The Display

button stops flashing, and the screen displays the “Touchscreen

Enabled” message.

Clean the touchscreen Disable the touchscreen before cleaning it. Once the touchscreen is

disabled, use a soft, dry cloth to wipe the touchscreen.

Wake the touchscreen When you first use your phone in the morning or after a period of

inactivity (determined by your system administrator), the backlight on

your touchscreen might be disabled. This is a sleep mode similar to a

screen saver on your computer. To wake or activate the touchscreen,

press any button or the touchscreen, or lift the handset.

Getting Started

Cisco IP Phone 7970 3

Safety and Performance Information

Installing and Using Your Phone

Read the following safety notices before installing or using your Cisco IP Phone:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical

circuitry and be familiar with standard practices for preventing accidents. Use the

statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning

activity.

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution

when connecting cables.

478-15630-02

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240

VAC, 10A international) is used on the phase conductors (all current-carrying

conductors).

Warning

The device is designed to work with TN power systems.

Warning

The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

Caution Use only a Cisco-approved power supply.

Using External Devices with Your Cisco IP Phone

The following information applies when you use external devices with the Cisco IP Phone:

Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that

are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use screened cables for the external device, or use cables with a better screen and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Connecting Your Phone

Cisco IP Phone 7970 5

Connecting Your Phone

Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony

network. If that is not the case, refer to the to the graphic and table below to connect your phone.

1DC Adaptor port 6Handset port

2AC/DC Power supply with DC connector for phone 7Headset port

3AC power cable with wall socket plug 8External speakers port1

1. Contact your system administrator for assistance if you want to connect devices to these ports.

4Network port (10/100 SW) 9External microphone port1

5Access port (10/100 PC) 10 Footstand button

105271

RS232

10/100 SW 10/100 PC

DC48V

678-15630-02

Adjusting the Footstand

To change the angle that your phone sits on your desktop, adjust the footstand while pressing the

footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver

will not slip out of the cradle. See the table below for instructions.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to

auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used

either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system

administrator, and follow the voice prompts. You might need to enter your entire extension, including

the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

1 2 3

77354

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