Cisco 7945 Series Manual de usuario

Guide to using your CISCO IP 7945 phone at Imperial College

Issued on 11.02.2013 Page 1 of 5 Produced by Karen Vincent

Cisco IP Phone 7945

To make an External business call Dial 9 followed by the full telephone number you require including the

dialling code

To make a personal calls Dial 7followed by the full telephone number you require including the

dialling code

Please note: Extensions within the college have different classes of service (CoS) which restricts the types of calls you can

make. To find out what the class of service is on an extension, please log a query via

http://www3.imperial.ac.uk/ict/services/telephones/classofservicequery . A list of the different CoS can be found on the same

web link above. To change the CoS, please contact your telecoms rep.

To make internal calls Dial the 5 digit extension you require.

To make cross campus internal Dial the relevant campus prefix followed by the 5 digit extension you

Calls / Global Short Codes require.

See the Internal Call Matrix on

www.imperial.ac.uk/ict/services/telephones/telephoneuserguides

To make a call to a College Mobile/

BlackBerry via its Mobex number Dial the 5 digit mobex number you require.

Guide to using your CISCO IP 7945 phone at Imperial College

Issued on 11.02.2013 Page 2 of 5 Produced by Karen Vincent

To transfer a call Announce to the caller you are going to transfer their call

1. Press the Transfer button. The call will go on hold.

2. Dial the extension you wish to transfer to

3. Announce the call. (To return to the caller, if there is no answer, or

the extension you require is busy. Press End Call and then press

Resume button).

4. Press the Transfer button

5. Replace the receiver

To make an inquiry call Whilst you are having a telephone conversation

1. Press Hold button. The 1st person you were talking to will be put on

hold.

2. Press Transfer button

3. Dial the required extension number and speak to your colleague

4. To return to the caller once your colleague has answered your

inquiry, or if there is no answer, or the extension you require is

busy. If your colleague does not hang up, press End Call and then

press Resume button.

To put a call on hold Announce to the caller you are going to them on hold

1. Press Hold button

2. To retrieve the call press the Resume button

To Pick Up a call 1. Lift the receiver

2. Press PickUp button

How to use/ pick up a Monitor/ Pick On a Cisco IP 7945 Phone you can have the spare feature button

Up button (round button to the left of the screen) programmed up as a Monitor/

Pick Up button which illuminates (and rings if requested). To request a

Monitor/ Pick Up button please contact your Telecoms Rep. who will

need to place an order for a software change.

To answer a Monitor/ Pick Up call

When the feature button is flashing amber (and ringing if set up to ring)

1. Lift the receiver

2. Press the feature button which represents your colleague

To transfer a call

Announce to the caller you are going to transfer their call

1. Press the Transfer button. The call will go on hold.

2. Press the feature button which represents your colleague. If the

button is lit up red it means your colleague is on the phone, so if

you transfer the call it will go to their voicemail if they have

voicemail.

3. Announce the call. (To return to the caller, if there is no answer, or

the extension you require is busy. Press End Call and then press

Resume button).

4. Press the Transfer button

5. Replace the receiver

Guide to using your CISCO IP 7945 phone at Imperial College

Issued on 11.02.2013 Page 3 of 5 Produced by Karen Vincent

Directories [ ]

1. Press

2. Use up and down navigation buttons to highlight Missed Calls,

Received Calls or Placed Calls and then press Select or the

3. Use up and down navigation buttons to highlight the relevant call

and the press Dial or EditDial

4. Press Exit until the screen returns to the default screen

Please note: For Missed Calls and Received Calls you must prefix the external

call entry you chose to dial (by pressing EditDial) with a 9 or 7 otherwise the

first digit the system will dial is 0 which will take you to Voice Activated

Assistant (VAA) and then the Imperial College operator. Also, it is not possible

to ring telephone numbers which start 44 as these are incoming calls across

campuses.

Redial [Redial] Press Redial to redial the last telephone number you dialed.

Call Forward All [CFwdALL] To Activate a temporary Call Forward

1. Press CFwdALL

2. Dial the extension number or full external number (including the ‘9’

as a prefix).

3. Replace receiver

To Deactivate a temporary Call Forward

1. Press CFwdALL

2. Replace receiver

Please note:

The destination to which you can Call Forward to is limited by the

class of service the extension has.

External Call Forwarding is only available if this feature has been

activated on the extension. To request external call forwarding please

contact your Telecoms Rep. who will need to place an order for a

software change.

Do Not Disturb [DND] To Activate the Do Not Disturb (i.e. stop the phone ringing)

Press DND

Screen will change and display Do Not Disturb is active

To Deactivate the Do Not Disturb (i.e. allow the phone to ring)

Press DND

Screen will change and display “Your current options”

Hunt Group Log in/ out [HLog] If you are part of a HUNT GROUP you can opt to log out if you are

going to be aware from your desk for a long duration or if when you are

closed you expect an out of hours message is to play.

1. Press More

2. Press HLog

When the display says “Your current options” it means you logged into

the Hunt Group. If your screen says you “Logged out of Hunt Group”

you are not going to receive Hunt Group calls.

Guide to using your CISCO IP 7945 phone at Imperial College

Issued on 11.02.2013 Page 4 of 5 Produced by Karen Vincent

Messages [ ] If you do not have Unified Messaging when you press , nothing

will happen. To request Unified Messaging please contact your

Telecoms Rep.

To access Unified Messenger

1. Press

2. The system will then say “You are connect to Microsoft Exchange,

“Name” (if you have already set up your voicemail box ) please

enter your pin then press the # key”

3. Enter your pin and press the # key

4. The system will then say “You have X new voice message and X

new email message. Main menu to listen to your voicemail

messages say voicemail ...” you just then follow the prompts.

See the Unified Messaging Guides on the following web link for more

detailed instructions

www.imperial.ac.uk/ict/services/telephones/telephoneuserguides

See the guide called How to reset your voicemail pin if using

Microsoft Unified Messaging if you want to reset your voicemail pin,

which is available on the following webpage:

www.imperial.ac.uk/ict/services/telephones/telephoneuserguides

To Make a Conference Call

1. Lift receiver/ press the Speaker button if you want the call to be on

two way loud speaker.

2. Dial the first conference delegate. If it is an external call remember

to prefix your call with a ‘9’.

3. Press More

4. Press Confrn and the first call will go on hold.

5. Dial the second delegate and let them answer.

6. Press Confrn and all calls will be connected

7. Repeat steps 3 to 6 until you have all the delegates in the call

Please note:

The destination to which you can conference in is limited by the class

of service the extension has.

The max number is 8

How to change your ring tone

1. Press settings

2. Press Select or now the User Preferences option is highlighted

3. Press Select or now the Rings option is highlighted

4. Press Select or now the Default Ring is highlighted

5. Scroll up and down the Select Ringer List using the up and down/

left and right navigation buttons which are surrounding . Press

or Play to hear the ringer tune

6. Press Select

7. Press Save

8. Press Exit until you are back at the default screen

Guide to using your CISCO IP 7945 phone at Imperial College

Issued on 11.02.2013 Page 5 of 5 Produced by Karen Vincent

How to change you the volume of

the handset, headset or ringer To adjust the handset/ headset volume

1. Lift the receiver

2. Use the Volume + and - button until the volume is at an acceptable

level

3. Press Save

To adjust the ringer volume

Use the black up and down buttons nearest to where you put the

handset receiver until the volume is at an acceptable level

For the Imperial College Dial 0 (Externally (020)7 589 5111)

Switchboard All internal calls for the Imperial College switchboard (by dialing 0) will be

answered by the Interactive Voice Response (IVR) system. To get to the

operator when the IVR answers, press 0 again or say Operator

To log a fault Dial 49049 (Externally (020)7 59 49049)

Please have the following details ready:

Extension which has fault

Socket Reference

Location of the faulty Extension (i.e. room number, building

and campus )

Alternative Contact number

Alternatively, you can log a fault by completing a fault form on:

www.imperial.ac.uk/ict/services/telephones/reportingtelephonefaults

To place a telecom works/ mobile/ Please contact your telecom rep. Your tel. rep can be found on

Blackberry/ Billing change order www.imperial.ac.uk/ict/services/telephones/reportingtelephonefaults

and 'click on' Departmental Telephone Reps under College Contacts.

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