Cisco 6800 Series Manual de usuario

Calls

•Make Calls, on page 1

•Answer Calls, on page 5

•Mute Your Call, on page 8

•Hold Calls, on page 8

•Forward Calls, on page 12

•Transfer Calls, on page 14

•Conference Calls and Meetings, on page 15

•Page a Group of Phones (Multicast Paging), on page 15

•Multiple Lines, on page 16

•Record a Call, on page 17

•Call Center Features, on page 17

Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.

Related Topics

Phone Web Page

Speed-Dial Numbers

Assign a Speed-Dial Code from the Phone Screen

You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from

the phone web page.

Procedure

Step 1 Press Applications .

Step 2 Select Speed dials.

Step 3 Scroll to an unassigned speed-dial index.

Step 4 Press Edit and do one of the following:

• Enter the name and number.

• Select Option >Select from contact to select a contact from the address book.

Step 5 Press Save.

Make a Call with a Speed-Dial Code

Before you begin

Set up speed-dial codes on the phone web page or from your phone screen.

Procedure

Enter the speed-dial code and press Call.

Calls

Speed Dial

Configure a Speed Dial on a Line Key

You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and

the extension number are displayed on your phone screen next to the line key. You can also verify this change

by checking the Extended Function field on the web page. After you configure the speed dial on a line key,

you can press the line key to modify the speed-dial information and assign a new phone number and name.

You can press the line key that has speed-dial configured to speed dial a number.

You can configure your key expansion module line key as a speed dial key and you can press that line key to

speed dial a number. Your administrator configures the key expansion module line key as a speed dial key

from the phone web page.

Before you begin

Go to the web page and disable the line key that will become the speed dial key.

Procedure

Step 1 Press any idle line key on your phone for at least two seconds.

Step 2 In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.

Step 3 Click Save.

Remove a Speed Dial from a Line Key

You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is

removed. Check the phone web page to confirm that the speed dial is removed.

Procedure

Step 1 Press a line key that has a speed dial configured for at least two seconds.

Step 2 Press Option >Delete in the Speed-Dial window on the phone screen.

Use the Line in Focus for Speed-Dial Calls

You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID.

When both are configured, VID has a higher priority. The call is routed to that line.

If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.

Procedure

Step 1 Configure a speed-dial key without using VID.

Step 2 Change the focus to the line that you prefer.

Step 3 Press the speed-dial key to make a call.

Calls

Configure a Speed Dial on a Line Key

The call is made with the line in focus.

If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line

field in the phone web page, the speed-dial call is made from the next available line.

Use the Line in Focus to Check Speed-Dial Calls

If a line key is configured without VID, you can perform a check to confirm whether the call is made with

the line in focus.

Procedure

Step 1 Configure a speed-dial key without using VID.

Step 2 Change the focus to the line that you prefer.

Step 3 Press the speed-dial key to make a call.

The call is made with the line in focus.

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2 Enter the phone number.

Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When

a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your

phone is configured, you may have to sign on before you make a call or before a security tone plays over your

handset.

Answer Calls

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.

Calls

Use the Line in Focus to Check Speed-Dial Calls

Answer a Call

Procedure

Press the flashing red line button.

Answer Call Waiting

When you're on an active call, you know that a call is waiting when you hear a single beep and the line button

flashes red.

Procedure

Step 1 (Optional) If you have more than one call waiting, select an incoming call.

Step 2 Press the line button.

Decline a Call

You can send an active or ringing call to your voicemail system or to a preset phone number.

Procedure

Decline a call by performing one of the following actions:

• Press Decline.

• If you have multiple incoming calls, highlight the incoming call and press Decline.

Silence an Incoming Call

You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing,

but you get a visual alert, and, can answer the phone call.

Before you begin

Your administrator configures the Ignore softkey on your phone.

Procedure

Silence the incoming call by any of the methods:

Calls

Answer a Call

• Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen,

and is restored again during the next incoming call.

• Press the Volume button down. If you press this button again, the ringer volume decreases.

The ringer volume is restored during the next incoming call.

Turn On Do Not Disturb

Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to

avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned

on.

When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set

up.

When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.

When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific

line from the Preferences menu.

When a line key has both feature key sync and DND enabled, the DND icon is displayed next to the line

key label.

Procedure

Step 1 Press DND to turn on DND.

If the DND softkey is grayed on the phone screen, contact your administrator.

Step 2 Press Clr DND to turn off DND.

Related Topics

Phone Web Page

Turn on Do Not Disturb for a Specific Line

Turn On or Turn Off DND Using a Star Code

You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured

for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields

respectively on the phone web page.

Procedure

Step 1 To turn on DND, dial the star code provided by your administrator.

Calls

Turn On Do Not Disturb

Step 2 To turn off DND, dial the star code provided by your administrator.

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s

phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available

for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1 (Optional) Press the line button.

Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone.

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear

you.

When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you

mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.

Procedure

Step 1 Press Mute .

Step 2 Press Mute again to turn mute off.

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Calls

Answer a Coworker's Phone (Call Pickup)

Procedure

Step 1 Press Hold or Hold.

Step 2 To resume a call from hold, press Hold or Resume.

Answer a Call Left on Hold for Too Long

Your phone is configured to provide cues that let you know when you have left a call on hold for too long:

• Flashing red line button

• Flashing message indicator on the handset

• Visual notification on the phone screen

• Ringing notification on the phone if a hold reminder is configured with phone web page

Procedure

Press Hold or Resume to resume the held call.

Swap Between Active and Held Calls

You can easily switch between active and held calls.

Procedure

Press the line button for the held call, then press Resume to resume that call and place the other call on hold

automatically.

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,

such as a phone at a coworker’s desk or in a conference room.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too

long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.

You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as

set by your administrator.

Calls

Answer a Call Left on Hold for Too Long

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control

system to retrieve the call.

You can also park a call on your own phone. If so, then you may not hear a recording.

You can park only one call at the call park number.

Before you begin

Your call must be active.

Procedure

Step 1 Press Park.

Your phone plays a recorded message that asks for the number of the parked call.

Step 2 (Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 3 Enter the number and press Pound (#).

Step 4 (Optional) Communicate the parked number to the person retrieving the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before you begin

You need the number that was used to park the call.

Procedure

Step 1 Press Unpark.

Step 2 (Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.

Step 3 (Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 4 Enter the number where the call is parked followed by Pound (#).

You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you

may not need to enter a number.

Park and Unpark a Call with One Line Key

If your administrator has configured a Busy Lamp Field (line status) list with the prk function for you, you

can park and unpark active calls. See Coworker Line Status for the idle and Parked call icons.

This feature doesn't apply to phone Cisco IP Phone 7811.

Calls

Place a Call on Hold with Call Park

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