Canon ImagePRESS Server H350 V2 Manual de usuario
SERVICE
MANUAL
imagePRESS
Server H350 V2
Canon
July 16, 2020
Rev. 1.1
COPYRIGHT
©
2020 CANON INC.
CANON imagePRESS Server H350 V2 Rev. 1.1 PRINTED IN U.S.A.
Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
Trademarks
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon
is under license.
Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc.
in the United States and other countries. Unauthorized use is strictly prohibited.
Apple, AppleTalk, Bonjour, iPad, iPhone, iPod touch, Mac, OS X and Safari are trademarks of Apple Inc.
Microsoft, Windows, Windows Vista, Windows Server, Internet Explorer, Microsoft Edge, Excel and PowerPoint are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Google Cloud Print, Google Chrome and Android are either registered trademarks or trademarks of Google Inc.
OCR Technology by I.R.I.S., copyright 1987-2015, All Rights Reserved.
iHQC™ compression technology by I.R.I.S., copyright 2007-2015, All Rights Reserved.
PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S., copyright 2007-2015, All rights Reserved.
Java is a registered trademark of Oracle and/or its affiliates.
Adobe is a registered trademark of Adobe Systems Incorporated.
Command WorkStation, EFI, Fiery, FreeForm, Spot-On, and WebTools are trademarks of Electronics For Imaging, Inc. and/or
its wholly owned subsidiaries in the U.S. and/or certain other countries.
TORX® is a registered trademark of Acument Intellectual Properties, LLC in the United States.
Other product names and other names in this document are generally registered trademarks or trademarks of the companies.
Important Notices
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2020
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Check a sound. Push the part.
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Important Notices
Symbols Explanation Symbols Explanation
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Important Notices
Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePRESS Server..............................................................................................................2
About this document..............................................................................................................................2
How the imagePRESS Server operates..................................................................................................3
Before you service the imagePRESS Server...........................................................................................3
Tools you will need................................................................................................................................3
Precautions ......................................................................................................................................... 3
Specifications...................................................................................................................................... 7
Hardware features................................................................................................................................ 7
Physical specifications...........................................................................................................................7
Safety and emissions compliance.......................................................................................................... 7
System Software...................................................................................................................................8
User Software.......................................................................................................................................8
Checking the Service Mode of Connection Engine.................................................................................. 8
How to obtain the Fiery password.......................................................................................................... 8
2. INSTALLING HARDWARE............................................................................. 10
Installing Hardware ...........................................................................................................................11
About the installation process...............................................................................................................11
Checking the customer site..................................................................................................................11
Setting customer expectations............................................................................................................. 12
Unpacking the imagePRESS Server.....................................................................................................13
Connecting the imagePRESS Server....................................................................................................13
3. USING THE IMAGEPRESS SERVER.............................................................19
Using the imagePRESS Server.........................................................................................................20
Fiery Ticker.........................................................................................................................................20
Command WorkStation........................................................................................................................21
About Configure..................................................................................................................................21
Fiery QuickTouch................................................................................................................................21
Quick Launch......................................................................................................................................24
Quick options......................................................................................................................................24
Network status LEDs...........................................................................................................................25
Starting, shutting down, restarting, and rebooting.................................................................................. 26
4. REPLACING PARTS.......................................................................................28
Replacing parts................................................................................................................................. 29
Overview............................................................................................................................................ 29
Accessing internal components............................................................................................................33
Removing and replacing boards...........................................................................................................40
Motherboard....................................................................................................................................... 41
Replacing the motherboard..................................................................................................................44
Verifying new motherboard installation, and transferring options and BIOS information............................46
Contents
i
Replacing parts on the motherboard.....................................................................................................48
CPU...................................................................................................................................................49
Battery............................................................................................................................................... 52
Jumpers............................................................................................................................................. 54
Fan.................................................................................................................................................... 54
Power supply...................................................................................................................................... 55
Hard disk drive....................................................................................................................................57
DVD drive...........................................................................................................................................60
Restoring and verifying functionality after service.................................................................................. 61
Servicing the imagePRESS Server with furniture...................................................................................62
5. PERFORMING BACKUP AND RESTORE..................................................... 63
Performing Backup and Restore....................................................................................................... 64
Backup recommendations.................................................................................................................67
When backing up an existingimagePRESS Server installation................................................................67
Using Backup and Restore................................................................................................................68
To access Backup and Restore from Command WorkStation.................................................................68
To access Backup and Restore from WebTools.................................................................................... 68
Backing up or restoring the imagePRESS Server.............................................................................69
To setup automatic scheduled backup..................................................................................................69
To backup manually............................................................................................................................ 69
To restore the backup image................................................................................................................70
To restore the system by booting from a bootable USB flash drive..........................................................70
Backing up the system configuration.................................................................................................71
To save the system configuration using WebTools................................................................................ 71
Restoring the system configuration...................................................................................................72
To restore the system configuration using WebTools.............................................................................72
Using Fiery System Installer..............................................................................................................73
Backup with Fiery System Installer....................................................................................................... 73
Restore with Fiery System Installer...................................................................................................74
To restore the system using Fiery system installer.................................................................................74
Using bootable USB storage device to restore................................................................................. 75
To restore the system from bootable USB storage device...................................................................... 75
Platform Utilities................................................................................................................................ 76
Erase data from hard disk drive............................................................................................................76
Advanced backup management........................................................................................................... 76
Launch Windows Task Manager.......................................................................................................... 76
Fiery Deployable Image.................................................................................................................... 77
Making and deploying a Fiery deployable image................................................................................... 77
6. INSTALLING SYSTEM SOFTWARE.............................................................. 79
Installing System Software................................................................................................................80
When you reinstall from the System Software DVDs..............................................................................80
Installing system software....................................................................................................................80
System software installation error messages.........................................................................................82
Installing software patches...................................................................................................................83
Contents
ii
7. TROUBLESHOOTING.....................................................................................84
Troubleshooting.................................................................................................................................85
Preliminary on-site checkout................................................................................................................ 85
Error messages and conditions............................................................................................................ 89
Troubleshooting information.................................................................................................................93
Cleaning the imagePRESS Server....................................................................................................... 95
8. INSTALLATION PROCEDURE.......................................................................97
Installation......................................................................................................................................... 98
Before Connection.............................................................................................................................. 98
Installation Procedure..........................................................................................................................99
Settings After Installation................................................................................................................... 105
Removable HDD Kit-B5...................................................................................................................108
Before and after installing the HDD Security Option.............................................................................108
Contents
iii
Introduction
This document includes information about servicing theimagePRESS Server H350 V2.0. the imagePRESS Server H350 V2.0
is referred to as “imagePRESS Server.”
About the imagePRESS Server
The imagePRESS Server adds computer connectivity and highly efficient PostScript and PCL printing ability to the imagePRESS
C910/C810/C710CA.
With the imagePRESS Server, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides
efficient image processing and printing controls. Once it is connected to the printer through a network, customers can print to the
imagePRESS Server from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePRESS Server ships with system software pre-installed so that customers can use the imagePRESS Server
immediately. However, as part of servicing the imagePRESS Server, you may need to reinstall system software.
Figure 1: The imagePRESS Server
About this document
This service document describes how to install imagePRESS Server system software, and how to service the imagePRESS
Server hardware. It is not intended for customer use. Information about the printer, network, remote computers, software
applications, and imagePRESS Server operating system is not included in this document.
Illustrations
In this document, illustrations reflect the version of the imagePRESS Server being shipped at the time of publication. Components
in illustrations are subject to change. For information about imagePRESS Server components that do not match illustrations in
this document, contact your authorized service/support center.
Terms
In this document, the following terms are used.
•Replace: Refers to reinstallation of existing components. Do not install new components unless necessary.
•Printer touch panel: Refers to the printer user interface that is used to run the Fiery setup.
•Windows:This is the operating system of the imagePRESS Server.
•System software: The software installed on the hard disk drive (HDD) of the imagePRESS Server. Includes Windows
operating system software.
•Server software: The imagePRESS Server software. Runs on Windows operating system.
1. Introduction
2
Document conventions
NOTE:
The Note: indicator highlights important messages and additional information.
WARNING:
A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment
safely, always pay attention to these warnings.
CAUTION:
A caution concerning operations that may lead to injury to persons if not performed correctly. To use the equipment safely,
always pay attention to these cautions.
IMPORTANT:
Operational requirements and restrictions. Be sure to read these items carefully to operate the equipment correctly, and
avoid damage to the equipment or property.
How the imagePRESS Server operates
When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePRESS Server to communicate with the printer. The CPU controls the transfer of image data to and
from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.
Before you service the imagePRESS Server
Before you service the imagePRESS Server, it is strongly recommended that you make sure that you have the required tools
(see “Tools you will need” on page 3) and carefully review all precautions (see “Precautions ” on page 3)
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePRESS Server hardware” on page 29)
Tools you will need
To install or service the imagePRESS Server, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
When servicing the Fiery QuickTouch, use a screwdriver with a magnetic tip.
• Needlenose pliers
• imagePRESS Server documentation, including the customer media pack and any related service bulletins
IMPORTANT:
Avoid touching magnetic tools to storage media such as hard disk drives. Contact between magnetic tools and magnetic
storage media may result in data corruption.
Precautions
This section includes information about how to safely operate and service the imagePRESS Server and how to avoid damage to
imagePRESS Server components.
1. Introduction
3
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