Canon IP4700 - PIXMA Color Inkjet Printer Instrucciones de uso

(1/24)

iP4700 / iP4760

SIMPLIFIED SERVICE MANUAL

1. LIST OF ERROR DISPLAY

2. ADJUSTMENT / SETTINGS

QY8-13CM-000

Rev.00

July 22, 2009

Canon Inc.

(2/24)

1. LIST OF ERROR DISPLAY

1-1. Operator Call Errors (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed

on the printer driver Status Monitor.

- Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service

call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

- Power button: To turn the printer off and on again.

- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

LED

(Blinking in

orange) Error Error

code Solution Remarks

No paper in the rear tray. [1000] Confirm that the rear tray is

selected as the paper source. Set

the paper in the rear tray, and

press the Resume/Cancel button.

No CD / DVD tray [1001] Set the CD / DVD tray, and press

the Resume/Cancel button.

No CD or DVD [1002] Set a CD or DVD in the CD / DVD

tray, and inset the CD / DVD tray

in the proper position. Then, press

the Resume/Cancel.

2 times

No paper in the cassette. [1003] Confirm that the cassette is

selected as the paper source. Set

the paper in the cassette, and

press the Resume/Cancel button.

Paper jam. [1300]

Paper jam in the rear

guide. [1303]

Paper jam in the under

guide. [1304]

Remove the jammed paper, and

press the Resume/Cancel button.

3 times

The front door is closed. [1250] Open the front door. The error is detected

at the start of printing

or during printing.

Ink may have run out. [1600] Replace the applicable ink tank

and close the cover. When the error is

cleared by pressing

the Resume/Cancel

button, ink may run out

during printing.

4 times

Ink tank not installed. [1660] Install the applicable ink tank(s)

properly, and confirm that the

LED's of all the ink tanks light in

red.

(3/24)

LED

(Blinking in

orange) Error Error

code Solution Remarks

Print head not installed,

or not properly installed. Install the print head properly.

Faulty print head ID.

[1401]

Print head temperature

sensor error. [1403]

5 times

Faulty EEPROM data of

the print head. [1405]

Re-set the print head. If the error

is not cleared, the print head may

be defective. Replace the print

head.

[1841*2,

1846*2,

1851*1,

1856*1]

Close the inner cover, and press

the Resume/Cancel button.

Inner cover error.

[1850*1,

1855*1] Open the inner cover, place the

CD-R tray and press

Resume/Cancel.

6 times

Time-out in CD / DVD

print operation. [1830*1] A prescribed period of time (12

minutes) has elapsed without any

printing since printing was

attempted. Press the

Resume/Cancel button to clear

the error.

Multiple ink tanks of the

same color installed. [1487] Replace the wrong ink tank(s)

with the correct one(s).7 times

Ink tank in a wrong

position. [1680] Install the ink tank(s) in the correct

position.

8 times Warning: The ink

absorber becomes

almost full.

[1700/

1701] Replace the ink absorber, and

reset its counter. [See 2-2.

Adjustment / Settings, (4) Service

mode]

Pressing the Resume/Cancel

button will exit the error, and

enable printing without replacing

the ink absorber. However, when

the ink absorber becomes full, no

further printing can be performed

unless the applicable ink absorber

is replaced.

The error “The ink

absorber becomes

almost full (service

call)” may occur soon.

9 times The connected digital

camera or digital video

camera does not support

Camera Direct Printing.

[2001] Remove the cable between the

camera and the printer.

(4/24)

LED

(Blinking in

orange) Error Error

code Solution Remarks

10 times Automatic duplex

printing cannot be

performed.

[1310] The paper length is not supported

for duplex printing.

Press the Resume/Cancel button

to eject the paper being used at

error occurrence.

Data which was to be printed on

the back side of paper at error

occurrence is skipped (not

printed).

Data which was to be

printed on the back

side of paper at error

occurrence is not

printed.

11 times Failed in automatic print

head alignment. [2500] Press the Resume/Cancel button

to clear the error, then perform the

automatic print head again.

(In the iP4700 / iP4760, use Matte

Photo Paper MP-101.)

13 times The remaining ink

amount unknown. [1683] Replace the applicable ink tank

with a new one. Printing with a

once-empty ink tank can damage

the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer

EEPROM that the function to

detect the remaining ink amount

was disabled.

The ink tank installed

is judged to have once

been empty.

14 times Ink tank not recognized. [1684] A non-supported ink tank (an ink

tank that is sold in a different

region from where the printer was

purchased) is installed (the ink

tank LED is turned off). Install the

supported ink tanks.

15 times Ink tank not recognized. [1682] A hardware error occurred in an

ink tank (the ink tank LED is

turned off). Replace the ink

tank(s).

(5/24)

LED

(Blinking in

orange) Error Error

code Solution Remarks

16 times No ink (no raw ink). [1688] Replace the empty ink tank(s),

and close the scanning unit

(cover).

Printing with an empty ink tank

can damage the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer that the

function to detect the remaining

ink amount was disabled.

19 times Non-supported hub [2002] Remove the applicable USB hub

from the PictBridge (USB)

connector.

*1: Only for models supporting CD / DVD printing

*2: Only for models not supporting CD / DVD printing

(6/24)

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

2 times Carriage error [5100] An error occurred in the

carriage encoder signal. 1) Smearing or scratches on the carriage

slit film;

clean the timing slit film.

2) Foreign material or paper debris that

obstructs the carriage movement;

remove foreign material.

3) Ink tank conditions;

re-set the ink tanks.

4) Cable connection

5) Part replacement:

- Timing slit disk film

- Carriage unit

- Logic board

- Carriage motor

3 times Line feed error [6000] An error occurred in the LF

encoder signal. 1) Smearing or scratches on the LF / EJ

slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the

LF drive;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Paper feed roller unit

- Logic board

- Paper feed motor

4 times Purge cam

sensor error [5C00] An error occurred in the

purge unit. 1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

5 times ASF (cam)

sensor error [5700] An error occurred in the

ASF cam sensor. 1) Cable connection

2) Part replacement:

- ASF unit

- PE sensor board unit

- Logic board

6 times Internal

temperature

error

[5400] The internal temperature is

not normal. 1) Cable connection

2) Part replacement:

- Carriage unit

- Logic board

- Print head

(7/24)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

7 times Ink absorber full [5B00,

5B01] The ink absorber is

supposed to be full.

Error codes:

5B00:Main ink absorber is

full (overseas).

5B01:Main ink absorber is

full (Japan).

1) Ink absorber condition

2) Part replacement:

- Ink absorber kit

3) Ink absorber counter value in the

EEPROM;

reset the ink absorber counter.

8 times Print head

temperature rise

error

[5200] The print head temperature

exceeded the specified

value.

1) Print head condition

2) Head contact pin condition of the

carriage unit

3) Cable connection

4) Part replacement:

- Print head

- Logic board

- Carriage unit

9 times EEPROM error [6800,

[6801] A problem occurred in

reading from or writing to

the EEPROM.

1) Part replacement:

- Logic board

10 times VH monitor error [B200] The print head voltage is

abnormal. 1) Head contact pin condition of the

carriage unit

2) Cable connection (especially the

carriage FFC)

3) Part replacement:

- Print head and logic board

(Replace them at the same time.)

- Power supply unit

- Carriage unit

11 times Carriage lift

mechanism

error

[5110] The carriage did not move

up or down properly. 1) Foreign material or paper debris that

obstructs the carriage movement;

remove foreign material.

2) Part replacement:

- Switch system unit

- Carriage unit

12 times APP position

error [6A80] An error occurred in the

APP motor.

14 times APP sensor

error [6A90] An error occurred during

paper feeding or paper

ejection.

1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material, and

confirm that the ink absorber right

beneath the purge drive system unit

stays in place and does not contact

the unit.

2) Foreign material or paper debris

around the ASF unit;

remove foreign material.

3) Cable connection

4) Part replacement:

- Purge drive system unit

- Logic board

(8/24)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

Paper feed cam

sensor error [6B10] An error occurred in the

paper feed cam sensor

during paper feeding from

the cassette, or the paper

absorbing a large amount

of ink jammed in the PF

rear guide.

1) Jammed paper in the PF rear guide

(when a large amount of ink was

absorbed in the paper);

remove the jammed paper and

foreign material.

2) Foreign material or paper debris in the

cassette or in the PF rear guide;

remove foreign material.

3) Part replacement:

- PF pick-up unit

- Logic board

15 times USB Host VBUS

overcurrent [9000] The USB Host VBUS is

overloaded. 1) Part replacement:

- Logic board

16 times Pump roller

sensor error [5C20] The pump roller position

cannot be detected. 1) Cable connection

2) Part replacement:

- Purge drive system unit

17 times Paper eject

encoder error [6010] Paper eject encoder error 1) Smearing or scratches on the LF / EJ

slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the

paper path;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Platen unit

- Logic board

- Paper feed motor

19 times Ink tank position

sensor error [6502] None of the ink tank

position is detected. 1) Ink tank position;

confirm the ink tank position.

2) Re-set or replacement of ink tanks

3) Cable connection

4) Part replacement:

- Spur unit

- Logic board

20 times Other errors [6500] An unidentified error

occurred. 1) Part replacement:

- Logic board

21 times Drive switch

error [C000] Drive was not switched

properly. 1) Foreign material or paper debris in the

drive switch area;

remove foreign material,

confirm the ink tank conditions, or

re-set the ink tanks properly.

2) Part replacement:

- Purge drive system unit

- ASF unit

- Carriage unit

(9/24)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

23 times Valve cam

sensor error [6C10] The valve cam sensor was

faulty at power-on or when

purging was attempted.

1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by service

test print or EEPROM information print). If the counter value is 7% or more, also replace the ink

absorber kit when replacing the logic board ass'y. If the counter value is less than 7%, register

the current ink absorber counter value to the replaced new logic board instead.

(10/24)

2. ADJUSTMENT / SETTINGS

2-1. Service Mode

< Service mode operation procedures >

Use the Service Tool on the connected computer.

1) Start the printer in the service mode.

i. With the printer power turned off, while pressing the Resume/Cancel button, press and hold

the Power button. (DO NOT release the buttons).

ii. When the Power LED lights in green, while holding the Power button, release the

Resume/Cancel button. (DO NOT release the Power button.)

iii. While holding the Power button, press the Resume/Cancel button 2 times, and then release

both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is

pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,

starting with Alarm LED.)

iv. When the Power LED lights in green, the printer is ready for the service mode operation.

2) Start the Service Tool on the connected computer.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During

operation of the selected function, all the Service Tool buttons are dimmed and inactive.

ii When the operation is completed, "A function was finished." is displayed, and another

function can be selected.

iii If a non-supported function is selected, "Error!" is displayed. Click OK in the error message

dialog box to exit the error.

< Service Tool Functions >

V.1.05

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