Callware Technologies UC Manual de usuario
Callegra .UC Telephone Guide
ii
Legal Notice
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not limited to the implied warranties of merchantability, title, or fitness
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However, Callware Technologies, Inc. assumes no responsibility for any
losses, whether electronic, financial, or other, that might accrue from
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implicit warranties in certain situations. Therefore, this statement might
not apply to you.
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whether electronic, graphic, or mechanical, including, but not limited
to, photocopying, recording, taping, or information recording and
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Trademark Information
Callegra, CallegraINBOX for Microsoft Outlook, CallegraFAX,
CallegraREPORTER, CallegraTTS (Text To Speech) CallegraVOICE
(voice recognition), Callegra .UC, Callegra .UM, CallegraWEB, and
Solo VoiceMail are trademarks or registered trademarks of Callware
Technologies, Inc.
Copyright © 2003 Callware Technologies, Inc. All rights reserved.
U.S. Pat. No. 5,799,307 with international patents pending.
All other trademarks are the property of their respective owners.
SKU:LN-95079-025
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Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Access Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Play Voice Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Record and Send Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Forward Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Reply to Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Set Message Addressing Options . . . . . . . . . . . . . . . . . . . . . .8
Use Email Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Use Fax Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Change Mailbox Setup Options . . . . . . . . . . . . . . . . . . . . . . .12
Set up Wakeup Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Set Notification Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Use Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Use Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Restore Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Install Desktop Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
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1
Welcome
Welcome to your Callegra .UC Unified Communications system.
As a mailbox owner, you can use unified communication features from
the telephone, from a desktop client —CallegraINBOX for Outlook—
or Internet client—CallegraWEB.
This booklet guides you through your system’s telephone interface,
helping you set up and use the voice messaging system in an easy,
straightforward manner.
It also provides setup instructions for installing desktop client software.
See “Install Desktop Clients”on page 21. For more information about
using these desktop clients, see the online help available after
installation.
Your Personal System
Your administrator has set up a individualized system for your
company. This setup, along with the capabilities of your telephone
system, affect the way you use the Callegra .UC system. The voice
prompts you hear and the features available to you from the telephone
interface depend on the prompts and features that are enabled or
disabled for your mailbox.
Some prompts and features are not available by default. Some examples
of these include: fax, notification, speed dial, wakeup call, urgent
message option, caller message editing, distribution list control, call
routing, and message broadcast.
Ask your administrator to enable a prompt or feature if needed. If you
are a Callegra .UC Power User, you can enable some of these features
within CallegraINBOX for Outlook or CallegraWEB.
2
Access
Mailboxes
You can access your mailbox from outside or inside your company. See
your administrator for the number and specific company instructions.
The first time you access your mailbox, a tutorial helps you record your
mailbox name and greeting. It also guides you through entering a
personal passcode.The default passcode is 1234.
Your voicemail access number: ____________
Access Mailbox from an Outside Line
Access Mailbox from Main Number:
Access Mailbox from Direct Line:
1. Dial thecompany
number. 2. Press #when
the company
greeting plays.
3. Enter your
mailbox number
and passcode.
1. Dial your direct-
line telephone
number.
2. Press *when
your mailbox
greeting plays.
3. Enter your
passcode.
3
Access Mailbox from an Inside Line
Leave Message without Ringing Extension
1. Dial the
voicemail access
number.
2. Enter your
mailbox
number if
prompted.
3. Enter your
passcode.
2. At the main greeting,
enter the mailbox
number, immediately
followed by the *key.
1. Dia1 the
company
number.
4
Play Voice
Messages
When you access your mailbox, you hear the number of new voice/fax
messages you have received, followed by the number of saved voice/fax
messages.
When you return to the Main menu, you might hear a “chime”tone. If
you hear this, there is a new message or new messages in your mailbox.
Play Messages
To play a message:
1. From the Main menu, press 7to access the Voice Messages menu.
2. Press 7to play new messages or press 8to play saved messages.
Save Messages
To save a message:
1. From the Main menu, press 7to access the Voice Messages menu.
2. Press 7to play a new message.
3. Press 5to keep the message.
5
Record and
Send
Messages
You can make new messages for other mailbox owners, entire
distribution lists, or even outside telephone numbers. See“Use
Distribution Lists”on page 18 for more information.
Make a Message
To make a new message:
1. From the Main menu, press 6to make a new message.
2. If prompted, select 1to enter an internal mailbox extension number
or select 2to enter an external call.
3. Enter a mailbox extension number, the external phone number, or
press *to enter a distribution list number.
Use Message Delivery Options
After recording a new message, replying to a message, or forwarding a
message, choose from the following message delivery options:
•Press 9to deliver the message.
•Press 7to play the message.
•Press 3to discard and rerecord your message.
•Press 5to deliver to another mailbox (not available when replying
to a message).
•Press 2to add a comment to the existing message.
•Press 6to access message addressing options.
•Press 4to cancel the destination mailbox number (not available
when replying to a message).
•Press 1to cancel making a message.
6
Forward
Messages
You can forward any non-confidential message in your mailbox to
another mailbox or distribution list.
You can add comments to the original message if desired. When
someone plays your forwarded message, your added comments are
played first, followed by the original message.
Forward a Message
To forward a message:
1. From the Main menu, press 7to play the message.
2. Press 2to forward or reply to a message.
3. Press 1to forward the message.
4. Enter the mailbox number to forward the message or press *and
distribution list number to forward the message to all members of the
distribution list.
5. (optional) Press 2to record your additional comments and press #
when you are finished recording.
6. Press 9to forward the message.
A copy of the current message with recorded comments is forwarded
to the specified mailbox or distribution list members’boxes.
Este manual sirve para los siguientes modelos
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