Black Box SW644A Manual de usuario

OCTOBER 2006

A D D E N D U M

ServSwitch Wizard Pro

SW644A & SW648A

User Manual Page 12

Please note that the rack mount kit comprising two

brackets and four screws is now supplied packed

with your ServSwitch Wizard Pro, and you do not

need to order them as an accessory.

Should you require extra or replacement brackets

and screws the rack mount Kit RMK19WP may be

ordered as an accessory.

CUSTOMER SUPPORT INFORMATION

Order toll-free: in the U.S.: Call 877-877-BBOX, o u t s i d e U . S . c a l l

724-746-5500 FREE technical support 24 hours a day, 7 days a week:

In the US call 724-746-5500 or fax 724-746-0746 Mailing address:

Black Box Corporation, 1000, Park Drive, Lawrence, PA 15055-1018

Website:www.blackbox.com E-mail:

info@blackbox.com

SW644A

SW648A

FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746.

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web: www.blackbox.com • E-mail: [email protected]

Customer Support Information:

NOVEMBER 2006

THE SERVSWITCH™FAMILY

Welcome to the ServSwitch™Family!

Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch!

We appreciate your business, and we think you’ll appreciate the many ways that

your new ServSwitch keyboard/video/mouse switch will save you money, time,

and effort.

That’s because our ServSwitch family is all about breaking away from the

traditional, expensive model of computer management. You know, the one-size-

fits-all-even-if-it-doesn’t model that says, “One computer gets one user station,

no more, no less.” Why not a single user station (monitor, keyboard, and mouse)

for multiple computers—even computers of different platforms? Why not a pair

of user stations, each of which can control multiple computers? Why not multiple

user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line

of robust solutions for all these applications. Do you have just two PCs, and need

an economical alternative to keeping two monitors, keyboards, and mice on your

desk? Or do you need to share dozens of computers, including a mix of IBM®PC,

RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among

multiple users with different access levels? Does your switch have to sit solidly on

a worktable and use regular everyday cables? Or does it have to be mounted in

an equipment rack and use convenient many-to-one cables? No matter how large

or small your setup is, no matter how simple or how complex, we’re confident we

have a ServSwitch system that’s just right for you.

The ServSwitch™family from Black Box—the one-stop answer for all your KVM-

switching needs!

This manual will tell you all about your new ServSwitch™ Wizard Pro unit,

including how to install, operate, and troubleshoot it. For an introduction to the

ServSwitch Wizard Pro, see Chapter 2. The ServSwitch Wizard Pro product codes

covered in this manual are:

SW644A

SW648A

This manual also includes information about the Remote-Control Module

accessory and the ServSwitch Wizard Pro Rackmount Kit, whose product codes are:

KV6REM

RMK19WP

SERVSWITCH WIZARD PRO

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, ServSwitch and

ServSwitch Wizard Pro are trademarks, and “The World’s Source for

Connectivity” is a service mark, of Black Box Corporation.

Apple and Macintosh are registered trademarks of Apple Computer, Inc.

Compaq is a registered trademark of Compaq Computer Corporation.

Gateway is a trademark of Gateway 2000 Corporation.

Hewlett-Packard is a registered trademark of Hewlett-Packard.

IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks, and

PC/XT is a trademark, of International Business Machines Corporation.

Logitech, MouseMan+, and Pilot Mouse+ are trademarks of Logitech, Inc.

Microsoft and Windows are registered trademarks, and IntelliMouse is a

trademark, of Microsoft Corporation.

SGI is a registered trademark of Silicon Graphics, Inc.

Sun Microsystems is a registered trademark of Sun Microsystems, Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property

of the trademark owners.

FCC/IC STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio frequency energy and if not

installed and used properly, that is, in strict accordance with the manufacturer’s

instructions, may cause interference to radio communication. It has been tested

and found to comply with the limits for a Class A computing device in accordance

with the specifications in Subpart J of Part 15 of FCC rules, which are designed

to provide reasonable protection against such interference when the equipment

is operated in a commercial environment. Operation of this equipment in a

residential area is likely to cause interference, in which case the user at his own

expense will be required to take whatever measures may be necessary to correct

the interference.

Changes or modifications not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

Shielded cables must be used with this equipment to maintain compliance with

radio frequency energy emission regulations and ensure a suitably high level of

immunity to electromagnetic disturbances.

This digital apparatus does not exceed the Class A limits for radio noise emission from

digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le

brouillage radioélectrique publié par Industrie Canada.

SERVSWITCH WIZARD PRO

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a class B

computing device in accordance with the specifications in the European standard

EN55022. These limits are designed to provide reasonable protection against

harmful interference. This equipment generates, uses and can radiate radio

frequency energy and if not installed and used in accordance with the instructions

may cause harmful interference to radio or television reception. However, there is

no guarantee that harmful interference will not occur in a particular installation. If

this equipment does cause interference to radio or television reception, which can

be determined by turning the equipment on and off, the user is encouraged to

correct the interference with one or more of the following measures:

(a) Reorient or relocate the receiving antenna.

(b) Increase the separation between the equipment and the receiver.

the receiver is connected.

(d) Consult the supplier or an experienced radio/TV technician for help.

Shielded cables must be used with this equipment to maintain compliance with

radio frequency energy emission regulations and ensure a suitably high level of

immunity to electromagnetic disturbances.

NOM STATEMENT

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes

de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,

cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales

que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como

sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá

a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser

referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no

interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,

alfombra o superficie similar puede bloquea la ventilación, no se debe

colocar en libreros o gabinetes que impidan el flujo de aire por los orificios

de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor

como radiadores, registros de calor, estufas u otros aparatos (incluyendo

amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del

tipo descrito en el instructivo de operación, o como se indique en el aparato.

SERVSWITCH WIZARD PRO

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización

del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no

sean pisados ni pellizcados por objetos colocados sobre o contra ellos,

poniendo particular atención a los contactos y receptáculos donde salen

del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas

de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea

usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos

no sean derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio

en su desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

TABLE OF CONTENTS

Contents

Chapter Page

1. Specifications ............................................................................................. 9

2. Introduction ............................................................................................. 11

2.1 Features and Benefits of the ServSwitch Wizard Pro ...................... 11

2.2 The Complete Packages for the ServSwitch Wizard Pro and

Its Accessories ............................................................................... 12

2.3 The ServSwitch Wizard Pro Illustrated ............................................ 13

2.4 Safety Concerns ................................................................................. 14

3. Installation ................................................................................................ 15

3.1 What You Will Need .......................................................................... 15

3.2 Placement .......................................................................................... 16

3.3 Connecting Your Devices ................................................................. 16

3.4 Powering the Switch .......................................................................... 18

4. Configuration ........................................................................................... 19

4.1 Configuring Your PCs ....................................................................... 19

4.2 Configuring the ServSwitch Wizard Pro .......................................... 20

4.2.1 Entering Configuration Mode ............................................. 20

4.2.2 Setting the Screen-Saver Timeout ....................................... 21

4.2.3 Autoscanning: Setting the Scan Mode and Pause Time ..... 22

4.2.4 Setting the Cascade-Query Code ......................................... 23

4.2.5 Setting Mouse-Mode Reporting and Mouse Switching ...... 23

4.2.6 Setting the Hotkey Sequence ............................................... 25

4.2.7 Viewing the Firmware Revision, Restoring Mouse

Function, or Resetting to Factory Defaults ..................... 26

4.2.8 Setting the Appearance of the On-Screen Display ............. 26

4.2.9 Setting the Password ............................................................. 27

4.2.10 Exiting Configuration Mode ................................................ 27

SERVSWITCH WIZARD PRO

Contents (continued)

Chapter Page

5. Operation ................................................................................................. 28

5.1 Power Status .................................................................................... 28

5.2 The Front-Panel Pushbutton and the Remote-Control Module . 29

5.3 The Status Display .......................................................................... 30

5.4 Things to Keep in Mind About the Keyboards and Mice ............ 31

5.6 Keyboard Control: Hotkey Commands ......................................... 32

5.7 On-Screen Menu Control .............................................................. 35

5.8.1 Adding a Computer to the Menu List ................................. 35

5.8.2 Deleting a Computer from the Menu List .......................... 36

5.8.3 Editing a Computer on the Menu List ................................ 36

5.8.4 Selecting a Computer on the Menu List ............................. 36

5.8.5 Exiting the Menu .................................................................. 36

5.8.6 Configuring the Menu .......................................................... 36

5.8.7 Summary of Keys Used by the Menu and Their Functions 37

5.9 Mouse Control ................................................................................ 38

5.10 Re-Enabling a Disconnected PS/2 Mouse .................................... 38

5.11 Hot-Plugging Devices Into the ServSwitch Wizard Pro and

Re-Enabling Disconnected CPU PS/2 Mouse Ports ................ 38

5.12 RS-232 Control ................................................................................ 40

5.13 Cascading ServSwitch Wizard Pros ................................................ 40

6. Troubleshooting ...................................................................................... 43

6.1 Things to Try ..................................................................................... 43

6.2 Calling Black Box .............................................................................. 46

6.3 Shipping and Packaging ................................................................... 46

Appendix A: Cable and Connector Guidelines ............................................ 47

A.1 Cabling: Keyboard, Monitor, and Mouse to

ServSwitch Wizard Pro ................................................................. 47

A.2 Cabling: ServSwitch Wizard Pro to PCs ........................................... 47

A.3 The Expansion Port .......................................................................... 48

Appendix B: Rackmounting the ServSwitch Wizard Pro .............................. 50

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