Bizfon 7000 Manual técnico

Guide to Planning and Installing Your Bizfon

System

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page i

TABLE OF CONTENTS

CUSTOMER SITE SURVEY........................................................................................................................................1

CUSTOMER INFORMATION ......................................................................................................................................1

PART 1 –EMPLOYEE AND LOCATION INFORMATION.............................................................................................2

PART 2 –PHONE SYSTEM........................................................................................................................................3

VOICE SERVICE DELIVERY..........................................................................................................................................3

CURRENT PHONE SYSTEM .........................................................................................................................................4

BIZFON SYSTEM CONFIGURATION................................................................................................................................5

PHONE SYSTEM FEATURES ........................................................................................................................................7

BIZFON PHONE DEFINITIONS.......................................................................................................................................9

BIZTOUCH™ IP2 CONFIGURATION............................................................................................................................11

PART 3 –IT ENVIRONMENT....................................................................................................................................16

PART 4 –UNIFIED MESSAGING .............................................................................................................................19

PART 5 –PHYSICAL INFRASTRUCTURE................................................................................................................20

PART 6 –DOCUMENTATION ..................................................................................................................................21

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 1

CUSTOMER SITE SURVEY

CUSTOMER INFORMATION

NOTE: Affix Contact’s business card here if available:

Company Name:

Primary Contact/Title:

Address:

Phone/Fax Number:

E-mail Address:

Company Website URL:

Business Type:

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 2

PART 1 –EMPLOYEE AND LOCATION INFORMATION

1. Number of locations:

2. Address of locations:

3. Number of Employees:

4. Client Information: Please list Employee Information, including name and title, contact

information, and e-mailaddress:

5. Are there multiple offices -Will you be interconnecting locations using our site-to-site feature

(requires multiple Bizfon7000 Servers and a VOIP key)?

6. Are you going to have remote users or satelliteoffices (Requires multiple Bizfon Servers and a

VOIP key)?

7. What is your current site-to-site connection method (for example,VPN)?

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 3

PART 2 –PHONE SYSTEM

Voice Service Delivery

1. Who currently is your supplier for Voice Service?

2. How is the current voice service delivered from your provider?

3. Do your currently send your voice over the Internet (VOIP, i.e., Vonage, CallVantage)?

4. If so, who is your Internet Telephony Service Provider (ITSP)?

5. How many outside lines (also known as Central Office Lines) do you currently have?

6. How are the lines provisioned (DID, Inbound vs. Outbound)

7. What features do you get from your telephone service provider?

8. How many Fax Lines do you currently have?

9. How many Alarm Lines do you currently have?

10.Will the Fax or alarm lines be connected through theBizfon 7000 server?

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 4

Current Phone System

1. What is the manufacturer and model number of your current phone system (for example,

Toshiba, Nortel,etc.)?

2. When did you purchase your existing system?

3. What do you like about your current system?

4. What do you dislike about your current system?

5. What is the manufacturer and model number of your phones (handsets)?

NOTE: Proprietary handsets are not reusable in theBizfon system.

6. How many phones do you currently have?

7. What is the manufacturer and model number of your Wireless and Cellular phone?

8. How many Wireless/Cellular phones do you currently have?

9. How do youcurrently answer incoming calls?

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 5

Bizfon System Configuration

1. Describe how incomings calls will be handled during business and after hours. (Use diagram

on following page).

2. How many users/extensions will be required?

3. How many system extensions such as Conference rooms, Lobby phones,etc. will be

required?

4. What is thetotal number of phones required?

5. Are there special handset restrictions required (private lines or separate businesses)?

6. Will you require Service groups for Least Cost Long Distance route (outside resource seize

order)?

7. Are there any Local Area Code dialing requirements (7, 10, or 11 digits)? If so, please specify:

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 6

Do outside lines

appear on

phones?

Live answering or

Auto Attendant?

Extension 20x

route

may go to

AutoAttendant

OpenHours

greeting

Open or closed?

Non

Business

Hours greetin

CustomMessage/

Single digit dials

Do you have a

BizTouchTM IP2

Phone?

Caller dials branch

digit or extension

number to reach

destination route

BizTouch

IP2

Analog or Cisco phones

Call Complete or

held on line

appearance

Yes, Call answer

vialineappearance

Incoming call from

any outside line

Call ends at User

or VM

No, call appearances

only

Live Answer

Auto

Attendent

Afterhours/Holiday

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 7

Phone System Features

Feature Current System

Yes/No

Desired

Yes/No

Auto Attendant

Call detail records

Call Park/Retrieve

Call Transfer (Blind/Announced)

Call Waiting

Caller ID

Conference Calling

Group Extensions/mailboxes. such as sales, service,etc.

Handset-Handset(s) paging

Multiple Auto Attendants

Music On-Hold/Custom On-Hold messages

Overhead Paging

Restricted outbound calling

Shortcuts from Auto Attendants –single digit shortcuts

such as sales, support, billing,etc.

Voice Mail for users/# of ports

Guide to Planning and Installing Your Bizfon System

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

respective owners

Revised: 31 January 2005 Page 8

Biz

Touch™

IP2

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