Bitdefender BOX Manual de usuario

User's Guide

Bitdefender BOX

User's Guide

Publication date 01/16/2019

Legal Notice

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modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The information

in this document is provided on an “as is” basis, without warranty. Although every precaution has been taken

in the preparation of this document, the authors will not have any liability to any person or entity with respect

to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in

this work.

This book contains links to third-party Websites that are not under the control of Bitdefender, therefore

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Table of Contents

What is Bitdefender BOX? ...................................................... iv

1. The Basics ................................................................... 1

1.1.OverviewofBitdefenderBOX................................................. 1

1.2.Features................................................................... 3

1.3.PackageContents.......................................................... 4

1.4.SystemRequirements....................................................... 4

1.5. Bitdefender account and Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.HandlingandSafetyTips..................................................... 6

3.Settingup BOX ............................................................... 7

3.1. Installing the Bitdefender Central app (iOS and Android) . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.2.SettingupBOX............................................................. 8

3.3.AddingdevicestotheBOXnetwork........................................... 10

4. The BOX Network ........................................................... 12

4.1.BitdefenderCentralappDashboard........................................... 12

4.2.Scanningyourhomenetwork................................................ 13

5. Bitdefender Total Security .................................................. 14

5.1.RemoteTasks............................................................. 14

5.2.InstallingLocalProtection.................................................. 15

5.3.DeviceSettings............................................................ 16

6. Parental Control ............................................................ 17

6.1.Addingchildprofile........................................................ 17

6.2. Linking Parental Control to Bitdefender Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6.3.Activity................................................................... 18

6.4. Applications .............................................................. 18

6.5.ScreenTime.............................................................. 19

6.6.Findmychild.............................................................. 19

6.7.Social.................................................................... 20

7. Additional information ...................................................... 21

7.1. Updating Bitdefender BOX (Firmware update) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

7.2.Restoretofactorysettings.................................................. 21

7.3.Disablingtheinternetconnection............................................ 21

8. Contact us .................................................................. 22

9. Regulatory Compliance Information ......................................... 23

9.1.FCCconformity............................................................ 23

9.2.Canadiancompliance...................................................... 24

9.3.Europeancompliance...................................................... 25

9.4.EUdeclarationofconformity................................................ 25

9.5.DisposalandRecycling..................................................... 26

iiiBitdefender BOX

What is Bitdefender BOX?

Bitdefender BOX has been designed to keep safe all your internet connected devices,

at home and on the go. Multi-layered cybersecurity is included to keep protected PCs,

Macs, iOS, and Android smartphones, tablets and smart home devices such as game

consoles, baby monitors, smart TVs and everything that is connected in your household.

All connected devices can be managed from the Bitdefender Central app, which can

be installed on iOS and Android-based devices.

With Bitdefender BOX you can create your own network to protect and monitor all

devices that your house owns.

Both, the incoming and outgoing traffic are filtered to block the access of threats that

may harm your network. Phishing websites and fraud attempts are detected and

stopped on their way to collect personal data, such as passwords, credit card

information, or bank account information.

Bitdefender BOX offers:

• Protection against threats for devices belonging to the home network.

• Protection against phishing attacks, fraud attempts, and data leaks while surfing on

the internet.

• Management of the network.

• Password-protected Wi-Fi network and share a protected internet connection to all

household devices.

• Replacement of your existing Wi-Fi network using the same network name and

password.

ivWhat is Bitdefender BOX?

1. The Basics

Bitdefender BOX comes packed with a set of features fated to keep dangerous online

attacks away from your network. To view the complete list of the included features,

refer to the section “Features” (p. 3).

To know how to handle the BOX unit you have purchased, we have some

recommendations for you. For detailed information, refer to the section “Handling and

Safety Tips” (p. 6).

Installation is a simple two-stage process: connecting the BOX to your router or directly

to the internet, and setting up the Bitdefender Central app. It takes about 10 minutes

and requires minimum configuration on your internet-enabled devices. For the complete

process, refer to the section “Setting up BOX” (p. 7).

The Bitdefender Central app enables the configuration of the BOX network, device

administration, and reports regarding the network activity. Also, real-time notifications

are displayed when security issues or malicious attacks are identified. For detailed

information, refer to the section “Bitdefender Central app Dashboard” (p. 12).

Bitdefender BOX offers extended protection to all devices connected to your home

network. Your Bitdefender BOX subscription has included for free a Bitdefender Total

Security subscription whereby you can install local protection on up to 10 different

PCs, Macs, iOS and Android smartphones and tablets. For detailed information, refer

to the section “Bitdefender Total Security” (p. 14).

Beside the description of the security features you have included into your Bitdefender

subscription, we have added some information which may be helpful at a time. For

more details on the additional information, refer to the section “Additional information”

(p. 21).

Whenever you need the help of one of our experts, feel free to contact us as described

in “Contact us” (p. 22).

1.1. Overview of Bitdefender BOX

The BOX has three ports on the back of the unit:

1. Power connector – for connecting the BOX to the AC power adapter.

1The Basics

2. WAN (Wide Area Network) – for connecting the BOX to your Internet Service

Provider’s router or modem.

3. LAN (Local Area Network) – for connecting other devices or routers.

Next to the connection ports is the Reset ( ) little hole, that helps you to reboot the

BOX, or launch the Reset to factory settings function. To reboot the BOX, insert a

needle or a paperclip into the Reset ( ) little hole and press for a second, to launch

the Reset to factory settings function, press for ten seconds.

BOX displays its status through the front mounted LED. The LED may have one of the

following states:

• Solid cyan light. BOX is performing its functions properly.

• Spinning white light. BOX is booting up.

• White light. BOX is ready to be configured.

• Red. Your Bitdefender BOX subscription has expired or no internet connection could

be found.

BOX needs to be permanently powered on.

Supported connection types

Bitdefender BOX supports the following connection types:

• Dynamic IP (DHCP) - in case you connect to the internet using a dynamic IP or your

Internet Service Provider supports DHCP (Dynamic Host Configuration Protocol).

• PPPoE - in case you use a DSL connection and your ISP uses Point-to-Point Protocol

over Ethernet.

• Static IP - in case you use a fixed IP address to connect to the internet.

Technical Specifications

• Dual Core ARM® Cortex®-A9 @1.2 GHz

• 1 GB of DDR3 Memory

• 4 GB of internal storage

Wireless

2The Basics

• Concurrent Dual Band wireless 2.4 GHz & 5 GHz with MU-MIMO 3x3 Antenna

configuration

• IEEE 802.11a/b/g/n/ac Wave-2 @ AC1900

Connectivity

• 2 x 10/100/1000 BaseT Ethernet

• 1 x 1 LAN Port

• 1 x 1 WAN Port

1.2. Features

Bitdefender BOX comes packed with a set of features meant to protect all your smart

devices, as follows:

Web scanning – malicious websites are detected and blocked to secure your network

against phishing attacks and online fraud.

On demand Vulnerability Assessment – newly connected devices are scanned for

security flaws.

Brute force detection – hackers are prevented from taking control over your network.

Anomaly detection – malicious activities are detected and blocked according to your

devices’ behavior.

Sensitive data protection – information about location data, credit card, and

authentication is prevented from being sent over non-encrypted connections. External

attempts to gain access are blocked as well.

Device Management - all devices connected to the network can be monitored from

the Bitdefender Central app.

Exploit prevention – attempts to exploit vulnerabilities on your devices and network

are identified and blocked.

Parental Control – your children's activities on their devices are carefully monitored

wherever they are.

Local Protection – Windows, macOS, iOS and Android-based devices are safe with our

product range included in the Bitdefender Total Security package.

3The Basics

1.3. Package Contents

Bitdefender BOX package contains the following accessories:

• The Bitdefender BOX.

• A power adapter for powering on the unit.

• An Ethernet cable for connecting BOX to the existing router.

• A Quick Start guide to get you started with the setup.

• A warranty card.

The BOX appliance has a serial number and MAC address for WAN typed on the back

of the unit and on the package.

NOTE

If something is missing when opening the package, contact your Bitdefender

dealer. Keep the package components intact to help us quickly asses the

situation.

1.4. System Requirements

Setup Requirements

• Broadband Internet Connection (Cable/DSL/UTP)

• Bitdefender Central app

A mobile device with:

• 4G/3G data connection

• iOS 9 or higher

• Android 4.4 or higher

Hardware Specifications

Hardware:

internal storage

4The Basics

Wireless:

Concurrent Dual band Wireless 2.4GHz & 5GHz with MU-MIMO 3x3 antenna

configuration IEEE 802.11a/b/g/n/ac Wave-2 @ AC1900

Connectivity:

• 1 x LAN port

• 10/100/1000BASE-T Ethernet

• 1x WAN port

• 10/100/1000BASE-T Ethernet

1.5. Bitdefender account and Subscriptions

A Bitdefender account is required to use the Bitdefender app, to setup Bitdefender BOX

and manage your network. The Bitdefender account is tied to the service subscription.

A subscription can be activated during the installation process by using your Bitdefender

account. Together with the activation process, its validity starts to count-down.

To find out the remaining number of days left on your Bitdefender subscription:

• Open the Bitdefender Central app, and then tap More.

• Tap My Account.

• The expiration date is displayed.

For instructions on how to install the Bitdefender Central app, see “Installing the

Bitdefender Central app (iOS and Android)” (p. 7).

5The Basics

2. Handling and Safety Tips

The BOX unit and its accessories must be handled with care. Consider the following

recommendations when using BOX:

• Operating temperature: 0° C - 35° C ; 32 ° F - 95° F

• Relative Humidity in operation: 20 % to 80 % relative humidity

• Keep BOX away from fire, heating sources, sources of liquid, or wet locations. In case

you spill liquid or food on it, unplug BOX from the power source, wipe it clean, and

then plug it back. The software application will resume its normal activity as soon

as you reopen it.

• Do not place large or heavy objects on top of BOX to avoid breaking or crushing it.

Avoid placing BOX near large pieces of furniture.

• Do not keep the hardware component of BOX upside down or on its side.

• Do not force cables into the BOX ports. Make sure that the cables match the ports

and that you place them in the port correctly in relation to the port.

• In case of malfunction, do not attempt to open, dissemble, or repair the hardware

component of the BOX by yourself. You are recommended to contact your reseller

or the Bitdefender support team using the resources described in the section “Contact

us” (p. 22).

6Handling and Safety Tips

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