Avaya IP500 V2 Manual de usuario
IP Office
Embedded Voicemail Installation
Release 11.1
Issue 7
September 2020
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Contents
Chapter 1: IP Office Embedded Voicemail.............................................................................. 8
Mailbox features...................................................................................................................... 8
Embedded Voicemail Summary................................................................................................ 9
Languages supported.............................................................................................................. 9
Fallback Language Operation................................................................................................. 11
Chapter 2: Installing Embedded Voicemail.......................................................................... 13
Embedded Voicemail task worksheet...................................................................................... 13
Checking and Uploading Prompts........................................................................................... 14
Checking the prompt sets................................................................................................. 14
Uploading additional language prompts............................................................................. 15
Reloading language prompts............................................................................................ 15
Transferring the prompt files using IP Office Manager......................................................... 16
Configuring Embedded Voicemail........................................................................................... 16
Memory card removal............................................................................................................ 17
Shutting down a memory card using Manager................................................................... 18
Shutting down a memory card using System Status........................................................... 18
Memory card startup.............................................................................................................. 19
Starting up a memory card using Manager........................................................................ 19
Starting up a memory card using System Status................................................................ 19
Chapter 3: User mailbox configuration................................................................................. 20
Changing a user's voicemail configuration............................................................................... 21
User Voicemail Settings......................................................................................................... 22
Configuring voicemail email integration................................................................................... 24
Configuring System SMTP Support................................................................................... 25
SMTP tab field descriptions.............................................................................................. 25
Configuring User Voicemail Email..................................................................................... 26
Announcements.................................................................................................................... 26
Configuring announcements............................................................................................. 27
Announcement settings................................................................................................... 27
Recording announcements using short codes.................................................................... 28
Using pre-recorded names, greetings and announcements....................................................... 29
Converting pre-recorded files........................................................................................... 30
Transferring Recordings to Embedded Voicemail............................................................... 31
Other Mailbox Message Waiting Indication.............................................................................. 31
Configuring Other User Message Waiting Indication........................................................... 32
Configuring Hunt Group Mailbox Message Waiting Indication.............................................. 32
Editing a User's Trusted Locations.......................................................................................... 33
Visual Voice.......................................................................................................................... 34
Configuring a Visual Voice button..................................................................................... 34
September 2020 Embedded Voicemail Installation 5
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Configuring the MESSAGES button.................................................................................. 34
Chapter 4: Hunt group mailbox configuration..................................................................... 36
Configuring a group mailbox................................................................................................... 37
Hunt group voicemail settings................................................................................................. 38
Hunt Group Message Waiting Indication.................................................................................. 39
Configuring Hunt Group Mailbox Message Waiting Indication.............................................. 40
Hunt group mailbox access.................................................................................................... 40
Message Waiting Indication access methods..................................................................... 41
Short code and button access.......................................................................................... 41
Remote access............................................................................................................... 41
Announcements.................................................................................................................... 42
Configuring announcements............................................................................................. 42
Recording announcements using short codes.................................................................... 43
Chapter 5: Auto attendant configuration.............................................................................. 44
Creating an auto attendant..................................................................................................... 45
Auto Attendant General Settings....................................................................................... 46
Auto-Attendant Action Settings......................................................................................... 47
Recording Prompts................................................................................................................ 49
Routing incoming calls to an auto attendant............................................................................. 49
Transferring calls to an auto attendant.................................................................................... 50
Programmed buttons....................................................................................................... 50
SoftConsole.................................................................................................................... 51
Short codes.................................................................................................................... 52
Using an auto attendant to access voicemail........................................................................... 53
Dial By Name........................................................................................................................ 54
Recording Caller Consent...................................................................................................... 55
Using pre-recorded names, greetings and announcements....................................................... 56
Converting pre-recorded files........................................................................................... 57
Transferring Recordings to Embedded Voicemail............................................................... 58
Configuring an Auto Attendant to use a greeting file........................................................... 58
Chapter 6: Miscellaneous....................................................................................................... 59
Remote mailbox access......................................................................................................... 59
Mailbox Password Rules........................................................................................................ 60
Configuring buttons............................................................................................................... 61
Button Programming Actions............................................................................................ 62
Short Codes.......................................................................................................................... 62
Default short codes.......................................................................................................... 62
Short code features......................................................................................................... 63
Chapter 7: Mailbox Maintenance........................................................................................... 65
Viewing Mailboxes................................................................................................................. 65
Viewing the Embedded Voicemail Files................................................................................... 65
Monitoring Embedded Voicemail............................................................................................. 66
Monitoring Embedded Voicemail housekeeping....................................................................... 67
Contents
September 2020 Embedded Voicemail Installation 6
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DTE Port Maintenance........................................................................................................... 68
Contents
September 2020 Embedded Voicemail Installation 7
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Chapter 1: IP Office Embedded Voicemail
The IP Office IP500 V2 control unit supports Embedded Voicemail when running in Essential Editon
or Preferred Edition mode. Embedded Voicemail provides basic voicemail and automated attendant
operation without requiring a separate voicemail server PC.
Embedded Voicemail uses the following components:
•IP500 V2 control unit – This control unit uses the mandatory System SD card installed in all
IP500v2 systems for Embedded Voicemail.
•IP Office Manager application – The IP Office Manager application uses the options in the IP
Office configuration to configure Embedded Voicemail.
Note:
Other voice mail servers: Embedded Voicemail cannot be used in conjunction with another
voice mail server. For example, IP Office Embedded Voicemail cannot be used with Voicemail
Pro server. The presence of another voice mail server on the same network might cause
Embedded Voicemail to fail to operate correctly and vice versa.
Related links
Mailbox features on page 8
Embedded Voicemail Summary on page 9
Languages supported on page 9
Fallback Language Operation on page 11
Mailbox features
The system automatically creates a mailbox for every user and hunt group in the system’s
configuration.
• For users, the mailbox is automatically used to answer calls direct to the user that ring
unanswered for the user's configured No Answer Time. The mailbox is also used in other
situations where the system would have otherwise returned a busy tone, for example when
the user is set to Do Not Disturb.
• For hunt groups, the mailbox is used when a call has rung for the group's Voicemail Answer
Time.
• For security, a voicemail access code can be assigned to any mailbox. This can be changed
by the mailbox user or the system administrator.
September 2020 Embedded Voicemail Installation 8
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• For user mailboxes, message waiting indication is provided to the user's phone extension
and to their user application (for example one-X Portal).
• For hunt group mailboxes, message waiting indication can be assigned to specified users.
• Various dialing short codes can be used to control voicemail features and for actions such as
collecting messages, leaving messages, and turning voicemail on and off. See Default short
codes on page 62 for more information.
Related links
IP Office Embedded Voicemail on page 8
Embedded Voicemail Summary
Feature Details
Control Unit IP500 V2 and IP500 V2A
Memory type Uses the System SD Card
Compression method Uses G711. No VCM channels required.
Storage 25 hours maximum
For systems not running in subscription mode, 15 hours by default. An
additional 5 hours is added for each 2 additional channels licensed
(see below).
Maximum simultaneous
connections
6 channels maximum
For systems not running in subscription mode, 2 channels by default.
Additional channels require licenses.
Maximum individual message
length
Default 120 seconds.
Adjustable between 3 and 180 seconds
Auto attendants Yes. Up to 40.
Related links
IP Office Embedded Voicemail on page 8
Languages supported
Embedded Voicemail supports the following language prompt sets:
Locale WAV folder
Arabic ara
Chinese – Cantonese zhh
Table continues…
Embedded Voicemail Summary
September 2020 Embedded Voicemail Installation 9
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Locale WAV folder
Chinese – Mandarin chs
Danish dan
Dutch nld
English UK eng
English US enu
Finnish fin
French fra
French–Canadian frc
German deu
Italian ita
Japan jpn
Korean kor
Mediterranean heb
Norwegian nor
Polish plk
Portuguese ptg
Portuguese-Brazil ptb
Russian rus
Spanish esp
Spanish-Argentina ess
Spanish-Mexico esm
Swedish sve
Turkish trk
Note:
The Arabic prompt set is only supported on systems running in Basic Edition - Quick and
Norstar modes.
The IP Office system Locale setting is used to determine the default language prompts used. A
Locale setting is set for the whole IP Office system. For individual users and incoming call routes
the system locale can be overridden.
For calls to voicemail, the locale used is determined as follows:
• The user locale, if set, is used if the caller is internal.
• The incoming call route locale, if set, is used if the caller is external.
• If no user or incoming call route locale is applicable, the system locale is used.
• A short code locale, if set, is used and overrides the options above if the call is routed to
voicemail using the short code.
Related links
IP Office Embedded Voicemail on page 8
IP Office Embedded Voicemail
September 2020 Embedded Voicemail Installation 10
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Otros manuales para IP500 V2
1
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