TROUBLESHOOTING TIPS
Unable to pair and connect bluMe Duo to my Bluetooth device.
Make sure you are operating bluMe Duo in the appropriate Bluetooth mode.
In TX Mode: bluMe Duo can only pair with a Bluetooth receiving device such as a
Bluetooth headphone, speaker or receiver. In this mode, ensure that bluMe Duo
and the Bluetooth headphone, speaker or receiver are in pairing mode at the
same time and are within 1 meter (3 feet) of each other.
In RX Mode: bluMe Duo can only pair with a Bluetooth transmitting device such as
a smartphone, tablet or computer. In this mode, ensure that Bluetooth is turned
‘ON’ on your smartphone, tablet or computer. Make sure bluMe Duo is ready to pair
and your device and bluMe Duo are within 1 meter (3 feet) of each other.
My Bluetooth headphone is connected but there is no audio output.
1. Ensure that your audio source (TV) OUTPUT is properly connected to bluMe Duo
audio INPUT. Audio inputs are used with TX MODE only.
2. Check whether the audio input source is correctly selected on bluMe Duo
(AUX / OPT). If AUX is selected, make sure your audio source is connected to the
AUX input. If OPT is selected, make sure your audio source is connected to the
Optical input.
3. Confirm that audio is playing on the TV and the volume is set to “High” on the TV.
Make sure that the volume is sufficiently high on your Bluetooth headphone/speaker.
4. If you are using an Optical connection, make sure nothing is connected to
the AUX input of bluMe Duo.
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Smartphone is connected but cannot hear any sound from my audio system.
1. Ensure that your audio source (Home audio system, stereo speakers, etc.)
INPUT is properly connected to bluMe Duo audio OUTPUT. Audio outputs are
used with RX MODE only.
2. Check whether the audio output source is correctly selected on bluMe Duo
(OPT / AUX). If AUX is selected, make sure your audio source is connected to
the AUX output. If OPT is selected, make sure your audio source is connected
to the Optical output.
3. Verify the volume levels on your audio system and player app.
4. If you are using an Optical connection, make sure nothing is connected to
the AUX output of bluMe Duo.
The volume output level is Low.
In TX mode: Adjust the volume both on your Bluetooth headphones / speakers
and on the TV or other connected device as both may control the volume.
In RX mode: Verify the volume levels on your smartphone / computer OS and
player app. Also check the volume levels on your powered speakers or stereo
system.
The sound quality is poor and / or the audio is cutting out.
1. For the most noise-free audio, maximize the volume on your audio source (TV ,
home audio system, powered speakers, etc.) and adjust volume via the Bluetooth
enabled headphones, speakers or smartphone.
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