Version 7.2 3 Troubleshooting the MSBR
Configuration Note Contents
Table of Contents
1Introduction .........................................................................................................7
2Capturing Packets...............................................................................................9
2.1 Capturing Data-CPU on Physical Interfaces ...........................................................9
2.1.1 Changing the Debug File Destination Target ..........................................................10
2.1.2 Viewing Currently Configured Capture ....................................................................10
2.1.3 Debugging Capture Physical using WinSCP Example............................................11
2.1.4 Capturing Data-CPU on Physical Interface Example ..............................................12
2.1.5 Analyzing the Debug File.........................................................................................12
2.2 Capturing Data on Logical Interfaces....................................................................13
2.2.1 Capturing Data on an Interface Example ................................................................13
2.2.2 Looking Inside the VPN IPSec Tunnel Example .....................................................14
2.3 Capturing Voice on Physical Interfaces ................................................................15
2.3.1 Monitoring VoIP Physical Interface Example...........................................................15
2.4 Capturing Voice on Logical Interfaces ..................................................................16
2.4.1 Monitoring VoIP Logical Interface Example.............................................................16
2.4.2 Monitoring VoIP Link interface from Data-CPU to VoIP CPU Example ..................16
3Gathering Data-CPU..........................................................................................17
3.1 Debugging Data-CPU...........................................................................................17
3.1.1 Reviewing Serial Logs .............................................................................................17
3.1.1.1 Obtaining the Data-CPU Log Files using WinSCP ..................................18
3.1.1.2 Obtaining Data-CPU Log Files using USB Storage .................................18
3.1.1.3 Obtaining Data-CPU Logs Using CLI commands ....................................19
3.1.2 Accessing the Data-CPU Serial Interface................................................................20
4 Resetting History...............................................................................................21
4.1 Using Reset History..............................................................................................21
5CPU and Memory Utilization History ...............................................................23
5.1 CPU Utilization History .........................................................................................23
5.2 CPU Memory Utilization History............................................................................25
6Debugging USB Devices ..................................................................................27
6.1 Providing USB Hardware Information ...................................................................27
6.2 Providing Software Driver Definitions ...................................................................28
6.3 Providing AT Modem Command Responses ........................................................30
7Debugging Wi-Fi................................................................................................31
8Sending Service Requests ...............................................................................35
