AT&T MDW 9000 Manual de usuario

AT&T

MDW 9000 Wireless

Telephone

Quick Reference

Contents

Handset Controls

Handset Display

Line Status Indicators

Call Alerter

Charging Cradle Controls

Troubleshooting

Wireless Test Mode

MDW 9000 Compatibility

4-9

10-11

12-17

Remember to press the

[

On/Off

]

button to turn on your wireless

phone before pressing any other button.

Help!

If you need assistance when using your wireless phone with a

PARTNER, MERLIN, or MERLIN LEGEND system in the conti-

nental U.S., call 1 800 628-2888. For all other systems, follow

the procedure you normally use to get support for your commu-

nications system. Outside the continental U.S., contact your

AT&T Representative or local Authorized Dealer.

AT&T

Handset Controls

Headset On/Off Antenna

Button

Press to turn the

headset on. ON

appears in handset

display. To turn off,

press again. Turn on

to make or answer

a call, and turn off

to “hang up.”

Handset Display

Displays status of

lines and range. For

detailed descrip-

tion, see “Handset

Display” on next

page.

Volume Control

Press +/- to adjust

volume of earpiece

or ringer.

Mute

Press to turn the

microphone off for

privacy of internal

communications.

On/Off

Press to turn the

handset on. ON

appears in handset

display To turn off,

press again. Turn on

to make or answer

a call, and turn off

to “hang up.”

Conf (Conference)

Press to conference

in (add) another

party to your call.

Headset Jack

Insert headset cord

when using headset.

Battery Charging

Contacts

Handset battery

charges through

these contacts.

Outside Line/

Programmable/

Intercom/Drop

Buttons (6)

See “MDW 9000

Compatibility”

beginning on page

12 for system button

assignments.

Hold

Press to put a call

on hold.

Feat (Feature)

Press to enter

programming mode

or to use dial-code

features. Not used

on System 25,

System 75, System

85, or DEFINITY®

system.

Trans (Transfer)

Press to transfer

a call to another

extension.

Extension Label

Write the extension

number on this label

using a pencil or

ball-point pen only.

Handset Display

➀

➁

➂

➃

➄

➅

➆

➇

➈

18 indicates Local Test Mode; 1 through 10 are used in

Wireless Test Mode.

P indicates programming mode.

MUTE indicates handset microphone is turned off after

pressing [

Mute

T indicates handset is in Wireless Test Mode.

MSG indicates a message has been deposited in your

voice mailbox.

Line Status Indicators.

See below.

BATT indicates low battery voltage, Handset also emits 2

beeps. See “Troubleshooting” for more information.

RANGE indicates handset is out of range or almost out of

range. Handset also beeps. See “Troubleshooting” for more

information.

indicates handset has been turned on after pressing [

On/Off

Line Status Indicators

There are six line status indicators; each one corresponds to

a specific outside line/programmable/intercom/drop button,

The indicators show either a triangle or a rectangle, signifying

activity as follows:

PARTNER Systems

Arrow

(

▲

▼

) indicates activity at YOUR extension.

Rectangle

( ) indicates activity at ANOTHER extension.

All Other Systems

Rectangle

( ) indicates activity at YOUR extension.

Arrow

(

▲

▼

) indicates activity at ANOTHER extension.

Call Alerter

If a call comes in while the phone is idle, the handset rings.

If you are already on a call, the handset chirps.

Charging Cradle Controls

AT&T

Ext. 16 Charge

Spare

Charge

Battery Charging

Contacts

Handset battery

charges through

these contacts.

Handset Hook

Rotate for wall

mounting.

Spare Battery

Compartment

Cover

Open to insert or

remove optional

spare battery pack.

Charge LED

Lights when handset

is properly placed in

cradle for charging.

Spare Charge

LED

Lights when spare

battery pack is

properly placed in

cradle's spare bat-

tery compartment.

Extension Label

Write this phone's

extension number

on this label using a

pencil or ball-point

pen only.

Troubleshooting

If you have a problem with your wireless phone, you may be

able to solve it by following the procedures listed here. If you

cannot resolve a problem using these procedures, call for help

as described on the front panel of this Quick Reference.

Symptom Possible Causes

Possible Solutions

After plugging the

For single radio module

radio module or

installations only:

carrier assembly into

an electrical outlet, ■ Radio module is plugged ■ Plug the radio module’s

the radio module’s into an electrical outlet power cord into an outlet

POWER

LED does controlled by a switch.

not controlled by a switch.

not light.

■

Radio module’s power

■ Unplug the radio module’s

cord is not inserted

AC adapter from the

properly.

electrical outlet.

Disconnect then carefully

re-insert the power cord

into the left side of the

radio module. Plug the

radio module’s AC adapter

back into the electrical

outlet.

■ Radio module’s power ■ Call for help.*

cord is defective.

For carrier assembly

installations:

■

Radio module is

■ Call for help.*

inoperable.

After plugging the Radio module or carrier

Call for help.*

radio module or

assembly is inoperable.

carrier assembly into

an electrical outlet,

the

PASS

LED does

not light.

* See front panel of this Quick Reference.

Troubleshooting

Symptom

Possible Causes Possible Solutions

After pressing ■ Battery is not charged ■ Place handset in charging

[

On/Off

], dial tone i

sufficiently.

cradle for 12 hours. Or, if

not heard and hand-

you have a fully charged

set display does not

(14 hours) spare battery,

show anything.

use it to replace the battery

in the handset.

■

Handset is out of range of

■ Move the handset closer

its matching radio module.

to the radio module.

■

Telephone line cord is not

■ Plug the telephone line

plugged into the radio

cord into the radio module.

module.

After pressing [

On/Off

■

There is no battery in the

■ Insert battery in handset.

dial tone is not heard handset.

and the

RADIO

LED

on the radio module

■ Battery is not inserted

■

Make sure battery is inserted

does not light.

properly in handset.

■ Battery is not charged ■ Place handset in charging

sufficiently.

cradle for 12 hours. Or, if

you have a fully charged

(14 hours) spare battery,

use it to replace the

battery in the handset.

■

Handset is out of range of

■ Move the handset closer

its matching radio module.

to the radio module.

■

There is interference from

■

Remove electrical device

another electrical device causing interference or move

(microwave) or metal walls.

handset to another location.

BATT

appears in the Battery requires recharging.

You have 1-2 minutes of talk

handset display. time left. Either:

■

Complete your call, turn the

handset off, and recharge

the battery (12 hours).

■

If you have a fully charged

(14 hours) spare battery,

place your call on Hold.

Swap the batteries. Wait 6

to 10 seconds, then turn the

handset on and proceed as

you would for any call

placed on Hold.

Troubleshooting

Symptom

You can hear the

party on the other

end, but they cannot

hear you.

MUTE

appears in the hand-

set display.

Charge

LED on

charging cradle

does not light when

handset is placed

in charging cradle.

Spare Charge

LED

on charging cradle

does not light when

spare battery is

placed in charging

cradle battery com-

partment.

Possible Causes

The [

Mute

] button was

pressed inadvertently.

■

Handset is not seated

properly in charging

cradle.

■ Charging cradle is

plugged into an electrical

outlet controlled by a

switch.

■ Handset battery is

defective or dead.

■ Spare battery is not

seated properly in

charging cradle battery

compartment.

■

■ Spare battery is defective

or dead.

Possible Solutions

Press [

Mute

] again to turn

off the mute feature.

■ Make sure handset is

seated properly in charg-

ing cradle. Also check

that there are no obstruc-

tions on the handset or

charging cradle contacts.

Try cleaning contacts with

a soft eraser.

■ Plug charging cradle

power supply into an outlet

not controlled by a switch.

■ If you have a fully charged

(14 hours) spare battery,

use it to replace the

battery in the handset. Or,

order a new battery. If the

Charge LED still does not

light, call for help.*

Make sure spare battery is

seated properly in the

charging cradle compart-

ment. Also check that

there are no obstructions

on the battery or charging

cradle contacts. Try clean-

ing contacts with a soft

eraser.

Swap the spare battery

■with the handset battery to

see if the Spare Charge

LED Iights. If it lights, order

a new battery to replace

the spare. If it does not

light, call for help.*

* See-front panel of this Quick Reference.

Troubleshooting

Symptom

Possible Causes Possible Solutions

After pressing ■ Handset is out of range ■ Move the handset closer

[

On/Off

], the handset

of its matching radio

to the radio module.

beeps and

RANGE

module.

shows in the hand-

set display.

■ An electrical device may ■ Remove interfering device

be interfering with your or power it off, or move

communications link.

handset to another

location.

No ring on incoming

Handset is out of range of

Move the handset closer to

call,

RANGE

appears its matching radio module. the radio module.

in handset display.

While talking and

You are approaching an

Move back towards the

walking, the handset out of range condition. handset’s matching radio

beeps and

RANGE

module until the display

flashes in the hand- stops showing RANGE.

set display.

While talking and You are out of range of Move back towards the

walking, the handset

the radio module.

YOUR

radio module. Press [

On/Off

beeps and

RANGE CALL HAS NOT BEEN

then proceed as you would

flashes in the hand-

DISCONNECTED. IT

for any call placed on Hold.

set display. You keep

HAS BEEN PLACED ON

walking away from

HOLD.

the handset’s match-

ing radio module, the

display goes blank,

and your call appears

to be disconnected.

After placing a call

You are out of range of the

Move back towards the

on Hold, you walk

radio module.

YOUR

radio module. Press

further away from

CALL HAS NOT BEEN

[

On/Off

], then proceed as

the handset’s match-

DISCONNECTED. IT

you would for any call

ing radio module.

IS STILL ON HOLD.

placed on Hold.

Your handset beeps,

the handset display

flashes RANGE, and

your call appears to

be disconnected.

Troubleshooting

Symptom

Range for calls is

lower than expected. ■

■

Handset range and

voice quality are not

as good as they

were before.

Volume is too low at

any setting and there

is noise on the line.

Possible Causes

There are environmental

limitations.

A competing radio device

may have been installed in

the area.

■

Handset or radio module

may not be working

properly.

The connection between

the radio module or

carrier assembly and

switch/control unit may

not be proper.

Telephone line may be

producing noise.

Possible Solutions

Reinstall the radio module

or carrier assembly as

high as possible on the

wall and away from metal

obstructions.

Eliminate any possible

interfering devices (micro-

waves) between the radio

module or carrier assembly

and your handset.

Turn off or unplug nearby

equipment (computer,

modem) to see if it is

causing interference. If it

is, make sure it is on a dif-

ferent power line or move

it further away from the

handset, radio module, or

carrier assembly.

Place the handset in

Wireless Test Mode as

described on page 10. If the

signal strength and voice

quality readings are low,

look for a newly installed

radio device nearby.

Remove it or move your

handset’s matching radio

module.

■

Place the handset in

Wireless Test Mode and

determine sound clarity as

described on page 10. If

the dial tone is clear and

strong, the handset and

radio module are OK.

Check the connection

between the radio module

or carrier assembly and

the switch/control unit.

Report line trouble to your

local phone company.

Troubleshooting

Symptom

Possible Causes Possible Solutions

Handset does not

There was a recent

■

Remove battery from

respond to repeated

occurrence of lightning,

handset for 10 seconds,

[

On/Off

] button or a power failure. then replace it.

presses.

■

Check to see if the radio

module or carrier

assembly is receiving

power.

Your business has 2

There was a recent Unplug the carrier

or more wireless occurrence of lightning,

assembly’s power cord

phones installed and

or a power failure. from the electrical outlet.

all handsets seem to

Wait 10 seconds, then

have developed inter-

reconnect the power cord

ference problems at to the outlet.

the same time.

Your business has 2 Handsets have been

Place the handset in

or more wireless mixed up. Wireless Test Mode and

phones installed and determine the terminal

you (a) cannot deter- identification number as

mine which radio

described on page 11. This

module corresponds

is the slot number of the

to your handset or radio module in the carrier

(b) are confused assembly that corresponds

about which handset

to the handset, and it is the

is yours.

terminal identification

number of the handset.

Handset range and/

■

Coverage zones of

■

Reinstall one of the

or voice quality is not

carriers overlap.

carriers so the coverage

as good as expected

zones do not overlap.

in multiple carrier

■

You moved into the

assembly coverage zone of another

■

Move back towards the

installation. carrier.

handset’s matching radio

module.

You are on a call and System in Key Mode has

Program some of the

you hear radio all lines set to ring. An

wireless phones for

interference when incoming call "wakes up"

Delayed Ring or No Ring.

another call rings.

all of the other radio

modules at the same time

to ring the other phones.

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