AT&T Network Adapter 25 Manual de usuario

AT&T

AT&T System 25

Switched

Loop

Attendant Console

User Guide

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-540-706.

Contact:

Call:

Write:

Your AT&T sales representative, or

800-432-6600, Monday to Friday between 730am

and 6:00 pm EST.

In Canada call: 800-255-1242, or

AT&T Customer Information Center

2855 North Franklin Road

P.O. Box 19901

Indianapolis, Indiana 46219

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, this

information is subject to change. This document will be reissued

periodically to incorporate changes.

Switched Loop Attendant Console User Guide

Prepared by the

Technical Publications Group

Contents

Introduction

9Attendant Features

Answering Calls

Attendant Message Waiting

Conference Calls

Directory

Display

Display Functions

Hold

Incoming Calls

Inspect

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Console

41Standard Multiline Features

Account Code Entry

Automatic Intercom

Call Accountability

Call Waiting

Callback

Coverage

Data Calls

Placed from Your Telephone

Direct Group Calling (DGC)

Direct Station Selection (DSS)

Exclusion

Following

Forwarding

Hands-Free Answering

Last Number Dialed

Leave Word Calling

Message Waiting

Personal Message Waiting

Pickup

Programming Numbers

Recall

Repertory Dialing (REP DIAL)

Signaling

Speakerphone

Speed Dialing

Transfer

Glossary

Introduction

This guide describes how to

Attendant Console (SLAC).

Attendant Console (DTAC),

console.

Features

use the System 25 Switched Loop

If you have a Direct Trunk

you must use the guide for that

You can use most of the features available to other multiline

telephone users.

In addition, as the attendant, you have access

to special features that will help you handle calls.

Your AT&T System 25 has two types of features: fixed and

assignable.

A fixed feature is one that is always available on

your SLAC. (In this guide, fixed features are indicated at the

beginning of a feature description by a box with a check.) An

assignable feature is

not

provided automatically. It must be

“assigned” by your System Administrator. (In this guide,

assigned features are indicated at the beginning of a feature

description by an empty box.)

❑

✓

fixed feature

❑

assignable feature

Check with your System Administrator as to which features have

been assigned to you. (As a reminder, you can place a check in

the box of each assignable feature that you have.)

Attendant Consoles

The Switched Loop Attendant Console (SLAC) can be used

alone or with a Direct Extension Selector Console (Selector

Console). The setup you will use depends on the size and needs

of your company. This guide provides instructions for using

both consoles.

Switched Loop

Attendant Console

Direct Extension

Selector Console

Console Buttons

There are three standard types of buttons on your SLAC. Each

is represented in a special way in this guide:

TYPE SHOWN AS:

dial pad buttons

button next to permanent

HOLD

label with dark background

button next to changeable

REP DIAL

label with light background

NOTE:

A fourth type of button can be found on the display unit,

and is represented in this way: Set .

Loop Buttons

Voice communications paths between your console and the

System 25 are called loops. Your console receives calls one at a

time; if you are busy with a call, other incoming calls will wait in

a line (a “queue”) until you are ready to respond. If there are

two attendants they

the same queue.

Your SLAC has five buttons that are used to place and

LOOP

receive calls. These buttons give you access to outside lines as

well as system features.

Automatic Loop Selection

When an incoming call rings, lift the handset (go off-hook); you

are automatically connected to the caller. If your console is idle

and you want to place a call, lift the handset; you automatically

receive dial tone at one of the

LOOP

buttons.

Occasionally, you may have to press a

LOOP

button when you

answer or place a call. The console procedures

instructions when this is necessary.

Selector Console

The Selector Console allows you to call an inside number by

pressing only one or two buttons instead of dialing all the digits.

These buttons are identified and described below.

Group Select Buttons

(the first seven buttons located on the

bottom row)

Used for selecting the “hundreds” group of each extension

number.

NOTE:

You

(The plastic

may want to label the seven Group Select buttons.

caps can be pulled off temporarily to insert labels.)

Direct Extension Selection (DXS) Buttons

(located directly

above the Group Select buttons)

Used for selecting specific extension numbers. (The numbering

is fixed from 00 to 99.)

Using the Selector Console

■ If you are placing a call to extension 273:

➤ Press the 200 Group Select button on the bottom row.

➤ Press the 73 DXS button.

■ If you are placing a call to extension 4519:

➤ Press the 4500 Group Select button.

➤ Press the 19 DXS button.

Handset Tones

System 25 signals you with tones that are heard through the

handset. The tones and their descriptions are listed below.

DIAL TONE

llllllllllllllllllllllllllllllllllllllllllllllllllll

(a continuous steady tone)

You can dial.

CONFIRMATION TONE ll ll ll (three short tones)

Your action has been accepted.

RINGBACK TONE llllllllllllll lllllllllll (repeating on/off tone)

The number you dialed is ringing.

SPECIAL RINGBACK TONE lllllllllllllllllllll ll (one long tone and

one short, dull tone)

The person you dialed is busy, and

Waiting.

BUSY TONE lllll lllll lllll (repeating

The number you dialed is busy.

FAST BUSY TONE lll lll lll lll (fast

has been notified of Call

on/off tone)

repeating on/off tone)

The number you dialed was busy, misdialed, or restricted.

CALL WAITING TONE (short tone(s) heard during a call)

lll

(the waiting call is an inside call)

lll lll (the waiting call is an outside call)

You have a call waiting to be answered.

QUEUEING TONE ll ll ll ll ll (five short tones)

Your request for a callback has been confirmed.

DEQUEUEING TONE ll ll ll (three short tones)

The extension or outside line that you requested for callback is

now available.

Ringing Tones

System 25 signals you with four distinctive rings. The rings and

their descriptions are listed below.

INSIDE CALL llllllllllllllllllll (one long ring)

Your call is from a person inside your company.

OUTSIDE CALL llllll llllll (two short rings)

Your call is from someone outside your company.

ABBREVIATED ALERT lll (one short burst of ringing)

This can indicate a call on another line; a busy-to-idle reminder;

a manual signal; or that your telephone is in program mode.

PRIORITY RING ll ll llllllllllllll (two short rings and one long ring)

You are being alerted that your request for Callback can now be

completed; or a call is being set up remotely for your phone via

a data feature known as Third-Party Call Setup.

Lights

A steady red light indicates the line you should

use when you lift the handset.

A steady green light indicates the line or feature

in use.

A slow blinking green light indicates an

incoming call.

A fast blinking green light indicates a call on

hold or a queued call. (An intermittent blinking

green light indicates a call held temporarily while

being transferred or conference.)

On the Selector Console, a steady red light

indicates that a telephone is in use, or a call is

parked on this extension.

On the Selector Console, a blinking red light

indicates an extension that is calling you, or an

unanswered call is returning to you from that

extension.

Data Dial Code (DDC)

When your System 25 was installed, Data Dial Codes (DDCs)

were assigned to data terminals. If

you

have a data terminal

associated with your System 25, you will receive separate

information regarding its use.

Personal Dial Code (PDC)

Personal Dial Codes (PDCs) were assigned to telephones. In

most cases, your PDC is your extension number. If a telephone

is shared by two or more people, each person may have been

assigned their own “floating” extension number (FPDC).

Floating extension numbers (FPDCs) are also used as a

convenience for visitors, and for people who are not

permanently assigned to a specific location.

Display Unit

The console’s built-in display provides visual information about

incoming and outgoing calls. Use the procedures and sample

screens shown at the end of each feature entry. Also, refer to

the entries for “Directory”, “Display”, “Inspect”, and “Display

Functions”.

Queue Status

System 25 “stacks” calls to a busy console in a waiting line (a

queue). These queued calls are then sent to the console, one at

a time, as the attendant becomes available. The number of calls

waiting in the queue is shown on the right side of the Screen 1

display. If one to nine calls are waiting for to be answered, the

actual number appears.

A queue of ten or more calls is indicated

by "!".

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