AT&T Network Adapter 25 Manual de usuario

AT&T

555-530-710

Issue 1, June 1988

AT&T SYSTEM 25

TERMINAL OPERATIONS

MANUAL

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-530-710.

Contact:

Call:

Write:

Your AT&T sales representative, or

800-432-6600, Monday to Friday between 7:30 a.m.

and 6:00 p.m. EST. In Canada, dial 800-255-1242, or

AT&T Customer Information Center

2855 North Franklin Road

P.O. Box 19901

Indianapolis, Indiana 46219

Every effort was made to ensure that the information in this document was complete

and accurate at the time of printing. However, this information is subject to change.

This document will be reissued periodically to incorporate changes.

Terminal Operations Manual for R2V1

Prepared by System 25

Document Development Group and

the Technical Publications Group

Contents

Introduction

System 25 Voice Terminal Overview

Voice Terminal Features

Account Code Entry

Automatic Intercom

Bridged Access

Call Accountability

Callback Request (Callback Queuing)

Call Waiting

Conferncing

Coverage – Group

Coverage – Individual

Direct Group Calling

Directory

Direct Station Selection

Display

Exclusion

Following

Forwarding

HFAI, Using the BIS Voice Terminal

HFAI, Using the HFAI Voice Terminal

HFAI, Using Voice Terminals With an HFU

HFAI, Using Voice Terminals Without an HFU

Hold

Inspect

Last Number Dialed

Leave Word Calling

Local Display Functions

Message Waiting

Night Service

Paging

Park

Pickup

Placing Calls

Placing Data Calls from a Voice Terminal

Programming Numbers

Recall

Remote Access

Repertory Dialing

Send All Calls

1-1

1-3

2-1

2-5

2-7

2-9

2-11

2-15

2-17

2-19

2-21

2-23

2-25

2-29

2-31

2-39

2-41

2-43

2-45

2-47

2-49

2-51

2-53

2-55

2-57

2-59

2-61

2-63

2-65

2-67

2-69

2-73

2-75

2-77

2-79

2-83

2-85

2-87

2-89

Voice Terminal Features (Continued)

Signaling (Manual Signaling) 2-91

Speaker 2-93

Speakerphone 2-95

Speed Dialing 2-97

Station Message Waiting 2-99

Testing a Voice Terminal 2-101

Transfer 2-103

Attendant Features

Answering Calls

Attendant Message Waiting

Automatic Release and Automatic Hold

Call Waiting

Camp-On

Cancel

Conferncing

Extending Calls (Announced)

Extending Calls (Unannounced)

Forced Release

Hold

Join

Night Service

Paging

Park

Placing Calls

Position Busy

Release

Return Coverage on Busy

Return Coverage on Don’ t Answer

Source and Destination

Splitting One-Way Automatic

Start

System Alarm

Testing the Consoles

3-1

3-3

3-5

3-7

3-9

3-11

3-13

3-17

3-21

3-25

3-27

3-29

3-31

3-33

3-35

3-37

3-41

3-43

3-45

3-47

3-49

3-51

3-53

3-55

3-57

4Data Terminal Features

Data Terminal Features Overview 4-1

Making a Data Call with a Data Terminal 4-3

Making a Data Call with a Voice Terminal 4-5

Viewing and Modifying Data Port Options 4-7

Third-Party Call Setup Using a Data Terminal 4-11

Making a Data Call Across the STARLAN NETWORK 4-13

Ending a Data Call 4-15

IIndexI-1

Introduction 1

This manual is a compilation of information from several System 25 sources, and is intended

to be used by the System Administrator, AT&T Technical Consultants, and Systems

Technicians. It provides the same instructions for using System 25 voice and data terminals

as found in the Data Features User Guide and in the user guides for System 25 voice terminals.

It also includes information from the System 25 R2V1 Reference Manual.

Section Contents in This Manual

Section 1-

“Introduction”

This section provides an overview of System 25 voice terminals.

Section 2- “Voice Terminal Features”

Detailed instructions for using System 25 voice terminal features are contained in

this section.

Section 3-

“Attendant Features”

This section offers instructions for using the attendant consoles.

Section 4-

“Data Terminal Features”

This section provides instructions for using System 25 data features.

For additional information about feature operation and interactions, refer to the

R2V1 Reference Manual.

Introduction 1-1

1-2 Introduction

System 25 Voice Terminal Overview

This section is an overview of System 25 voice terminal operation. It describes the functions

of voice terminal tones, lights, and feature buttons.

Voice Terminals Supported

System 25 supports a maximum of 142 multiline voice terminals in addition to two multilines

assigned as attendant consoles. Of the 142 voice terminals, up to 96 may be 22- or 34-button

types.

Single-Line Terminals System 25 supports both rotary and touch-tone single-line voice

terminals.

Multiline Terminals System 25 supports many models of multiline voice terminals,

including the MERLIN® CS family of multiline voice terminals and

the HORIZON® CS Multibutton Electronic Telephone (MET) voice

terminals.

Attendant Consoles The System 25 supports up to two Direct Trunk Attendant

Consoles (DTACs) or up to two Switched Loop Attendant Consoles

(SLACs). The Direct Extension Selector Console is specifically

designed for use with System 25 attendant consoles.

For further information on specific models of voice terminals supported by System 25, see the

R2V1 Reference Manual.

DDCS and PDCS

When System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals and

Personal Dial Codes (PDCs) were assigned to voice terminals. In most cases, a PDC is

equivalent to an extension number. Visitors and those who do not have exclusive use of a

voice terminal may have been assigned Floating Personal Dial Codes (FPDCs).

Calling Restrictions

Calling restrictions, such as toll restriction and dial-access restriction, are established on a

per-terminal (not PDC) basis by the System Administrator. Attempts to place calls that

conflict with specified restrictions receive fast busy (reorder) tone at a voice terminal or a

denial message at a data terminal. For further information, see the “Calling Restrictions”

feature description in the R2V1 Reference Manual.

® MERLIN is a registered trademark of AT&T.

® HORIZON is a registered trademark of AT&T.

System 25 Voice Terminal Overview 1-3

Features

System 25 has two types of features, fixed and assignable,

voice terminal. Fixed features are available on every voice

assigned by the System Administrator.

Feature Access Codes

Some System 25 features require the user to dial a code to

that transform a telephone into a

terminal. Assignable features are

access the feature. These codes

are specified in the operating instructions reference that follows. For convenient reference,

they are summarized below.

FEATURE ACCESS CODES

FEATURE DESCRIPTION

CODE

Account Code † to enter an Account Code * 0 Code

Call Accountability to make PDC accountable for this call # # PDC

Callback Request to request callback for a busy station/trunk RECALL ‡ or # 60

to cancel callback request DROP ‡ or # 61

Call Waiting to answer a waiting call *9

Direct Group Calling to leave your DGC group *4

to return to your DGC group *6

to sign in PDC ** PDC PDC

Following to sign out PDC ** PDC 0

to sign out all PDCs **

to send calls to PDC # 70 PDC

Forwarding to send calls to an outside number # 70 number

to cancel forwarding from a PDC ** PDC PDC

to leave a message when calling PDC LEAVE WORD ‡

Leave Word Calling to leave a message when calling PDC #92‡

to leave a message at PDC while not active

LEAVE WORD

‡ PDC

to leave a message at PDC while not active # 92 PDC

to turn on message light at PDC # 90 PDC

Message Waiting to turn off message light at PDC # 91 PDC

MESSAGE ‡ (for yourself)

Park to park this call *5

to pick up call parked by PDC * 8 PDC

Pickup to pick up a call ringing in a pickup group * 70

to pick up a call ringing at PDC * 7 PDC

Programming to program a button or code #4

Speed Dialing

to dial a programmed number (20-39, 100-189) # Code

† Multiline voice terminals must have an Account Code Entry button to enter codes for

incoming calls.

‡ This button or feature is available on multiline terminals only.

1-4 Introduction

Ringing Tones

System 25 signals users with four distinctive rings. The rings and their descriptions are listed

below.

INSIDE CALL

The call is from a person inside the company.

(one long ring)

OUTSIDE CALL

The call is either from the Attendant or from someone outside the company.

(two short rings)

ABBREVIATED ALERT

This indicates a second call on another line, a busy-to-idle reminder, a signal, or that the

user’s voice terminal is in program mode.

(one short burt of ringing)

PRIORITY RING

The call is either a callback because the station or outside line requested is now available, or

the call is being set up remotely for this phone via Third-Party Call Setup (a data feature).

(two short rings and one long ring)

Handset Tones

System 25 signals users with tones that are heard through the handset. The tones and their

descriptions are listed below.

DIAL TONE

The user can dial. (a continuous steady tone)

CONFIRMATION TONE

An action is accepted. Proceed to the next step.

RINGBACK TONE

The dialed number is ringing.

(three short tones)

(repeating on/off tone)

SPECIAL RINGBACK TONE

The dialed number is busy but has Call Waiting.

(one long and one short, dull tone)

BUSY TONE

The dialed number is busy. (repeating on/off tone)

FAST BUSY TONE

The dialed number is busy, misdialed, or restricted.

(repeating on/off tone)

CALL WAITING TONE (one or two tones heard during a call)

(one short tone: the waiting call is an inside call)

(tWO short tones: the waiting call is an outside call)

There is another call waiting.

QUEUING TONE

A callback request for a busy station or outside line has been confirmed.

(five short tones)

DEQUEUING TONE

The station or outside line that was requested is now available, and the call can be

completed.

(three short tones)

System 25 Voice Terminal Overview 1-5

Single-Line Voice Terminals

The Switchhook (Recall)

The switchhook is used in single-line voice terminal procedures. The switchhook is the

button(s) pressed down by the handset when not in use. When the user is instructed to

press the switchhook, the switchhook must be pressed down firmly as far as it will go for

approximately 1/2 second and then released. If the switchhook is pressed and released too

quickly, the signal will not work. If the switchhook is held down too long, the call will be

disconnected.

NOTE: If a single-line voice terminal has a [RECALL] button, the user can press it

instead of the switchhook. It does not matter how long this button is held down,

as timing is automatically controlled by the terminal.

To hang up and place another call right away, the switchhook should be held down for more

than two seconds. [RECALL] should not be used to hang up and place another call.

Multiline Voice Terminals and Attendant Consoles

The following information describes special features of multiline voice terminals and

attendant consoles. Attendant consoles have some additional features, exclusive to them,

described later in this section.

Buttons

Buttons, like features, are either fixed or assignable. Fixed buttons, such as [TRANSFER] have

specific permanent functions. Assignable buttons can have features assigned to them, usually

by the System Administrator. Each type of button is represented in a special way in this

manual, as shown below.

TYPE SHOWN AS:

dial pad buttons

[7]

dark background buttons with [TRANSFER]

permanent labels (fixed)

white background buttons with [REP DIAL]

changeable labels (assignable)

NOTE: A fourth type of button can be found on the display unit, and is represented

in the following manner: [ Set ] .

1-6 Introduction

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