Asus T100 Series Manual de usuario

T100 Device encryption rework SOP

•If user calls in for this issue (see last page for user scenarior), please

guide user get through page 3 to 5 to disable security boot.

•Please provide Liveupdate “functional Improvement” to user and

guide them run this tool.

•Please help ensure user’s device “Device encryption” is disabled.

•If user walk in L2. Please help guide user get through all the steps

•Besides, please help back up user’s data and update eMMC FW to 2.4.

•Run “functional Improvement” tool

•Enable device encryption.

•Please use following tool and SOP to update FW and check FW

version (SOP and TOOL will be attached)

Rework SOP

•Enter BIOS

Rework SOP

•disable security boot

Rework SOP

•Save, exit, and enter into OS

Rework SOP

•After into OS, you will see 2 different scenarios,

1. If device goes straight into OS

-> please go to page 7 and follow the steps

2. If Bitlocker windows shows up (which means encryption finished)

-> please go to page 8 and follow the steps

Rework SOP

•please help back up user’s data (this step could be skipped if 2.4.1

released)

•Update user’s device to Sandisk FW 2.4 and run “functional

Improvement” tool

•Repeat page 3 to 5 steps to enable Security boot

•Enter OS

•Check if device encryption turn on

•On -> rework done

•Off -> please turn on device encryption for user

Rework SOP

•Please guide user Go to following link to get recovery key

•2nd device needed

•http://windows.microsoft.com/zh-tw/windows-8/bitlocker-

recovery-keys-faq

•Click option 2

Rework SOP

•click Bitlocker Recovery Key

Rework SOP

•Logoin windows ID and verification

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