Arris SURFboard SBG6950 Manual de usuario

SURFboard® SBG6950AC2

Wireless Gateway

User Guide

January 2017

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ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks or the names of their products. ARRIS disclaims proprietary interest in

the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®

(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi

Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

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PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Table of Contents

1. Safety and Regulatory Information.......................................................................... 4

Important Safety Instructions............................................................................................ 4

FCC Statements.................................................................................................................. 6

Wireless LAN Information.................................................................................................. 7

CARING FOR THE ENVIRONMENT BY RECYCLING YOUR ARRIS EQUIPMENT.................... 8

2. Getting Started ....................................................................................................... 9

Introduction....................................................................................................................... 9

In The Box ................................................................................................................. 9

System Requirements...................................................................................................... 10

Contact Information ........................................................................................................ 11

3. Product Overview ................................................................................................. 12

Front Panel ...................................................................................................................... 12

Wi-Fi Protected Setup™ (WPS) ............................................................................... 13

Rear Panel........................................................................................................................ 14

Gateway Label ................................................................................................................. 16

4. Installing the Gateway .......................................................................................... 17

Connect the SBG6950AC2 to Your Computer ................................................................. 17

Establish an Internet Connection .................................................................................... 18

5. Warranty Information ........................................................................................... 20

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PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Chapter 1

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin —When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

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Chapter 1: Safety and Regulatory Information

PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device

from the AC wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

Installation of an AC surge protector in the AC outlet to which this device is connected is

recommended. This is to avoid damaging the device by local lightning strikes and other

electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Avoid using a telephone (other than a cordless type) during an electrical storm. There is a

remote risk of electric shock from lightning. For added protection, unplug the device from

the wall outlet and disconnect the cables to avoid damage to this device from lightning

and power surges.

Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink,

laundry tub, swimming pool, or in a wet basement.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL

Listed or CSA Certified Telecommunication Line Cord, or national equivalent.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

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Chapter 1: Safety and Regulatory Information

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Note to CATV System Installer —This reminder is provided to call the CATV system installer’s

attention to Section 820.93 of the National Electric Code, which provides guidelines for proper

grounding and, in particular, specifies that the Coaxial cable shield must be connected to the

grounding system of the building, as close to the point of cable entry as practical.

FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS could void the

user’s authority to operate the equipment.

FCC Declaration of Conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard

DOCSIS 3.0 Wireless Gateway-SBG6950AC2 complies with 47 CFR Parts 2 and 15 of the FCC

rules as a Class B digital device.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

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Chapter 1: Safety and Regulatory Information

PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Wireless LAN Information

Note: This applies to devices that provide Wi-Fi capability.

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representatives of the organization. For example,

using wireless equipment in any environment where the risk of interference to other devices

or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific

organization or environment, you are encouraged to ask for authorization to use the device

prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modification of the devices included with this product, or the substitution or

attachment of connecting cables and equipment other than specified by the manufacturer.

Correction of the interference caused by such unauthorized modification, substitution, or

attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or

violation of government regulations that may arise from failing to comply with these

guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

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Chapter 1: Safety and Regulatory Information

PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Security Warning: This device allows you to create a wireless network. Wireless network

connections may be accessible by unauthorized users. For more information on how to

protect your network, see Protecting & Monitoring Your Wireless Network (page 42) in this

guide for more information or visit the ARRIS Support website at www.arris.com/consumers.

CARING FOR THE ENVIRONMENT BY RECYCLING YOUR

ARRIS EQUIPMENT

Please do not dispose of this product or any included electronic accessories, i.e.,

power supply or battery, with your residential or commercial waste. ARRIS devices

may be disposed of through the ARRIS Product Recycling program, further described

at corporateresponsibility.arris.com/phoenix.zhtml. You may also contact your local

community authorities for information regarding where you may dispose of your

ARRIS devices.

For your convenience, batteries are also accepted at no charge for recycling at

various locations. Please visit www.call2recycle.org or call 1-877-2-RECYCLE

(1-877-273-2925) for a battery recycling location near you.

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PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Chapter 2

Getting Started

Introduction

Welcome to the next generation of ultra high-speed wireless gateways. The ARRIS

SURFboard® SBG6950AC2 is a combination DOCSIS 3.0® cable modem and four-port Ethernet

router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on

your home network. Using the connection capabilities of the gateway, you can connect your

computer and other devices via the four Ethernet ports or the two different Wireless

connections. The SBG6950AC2 connects to the existing coaxial cable connection in your home.

The SBG6950AC2 also includes a Wi-Fi® Pairing (WPS) button option for quick and easy

connections for your WPS-enabled wireless devices.

This guide provides instructions for installing and configuring your SBG6950AC2, setting up

secure wireless network connections, and managing your gateway and network

configurations.

In The Box

Before installing the SBG6950AC2, check that the following items are also included in the box.

If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SBG6950AC2 Package Contents

Item

Description

Blinking

On (Solid)

SBG6950AC2

Wireless Gateway

High-speed DOCSIS 3.0 cable modem, wireless

access point, and four-port Ethernet router

Power Cord

Power cord for an electrical wall outlet

connection

Ethernet Cable

Standard Category 5 (CAT5e) or higher network

cable

Updated graphic will be added

in the next document draft.

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Chapter 2: Getting Started

PN 365-095-31685 x.1 SURFboard SBG6950AC2 Wireless Gateway User Guide

Item

Description

Blinking

On (Solid)

Software License &

Regulatory Card

Contains safety and regulatory information,

software license, and warranty for the

gateway.

Support Information

Card

Provides contact information for obtaining

technical support assistance with any issues

you may have with your SURFboard device.

SBG6950AC2 Quick

Start Guide

Provides basic information for installing the

gateway and setting up a secure wireless

connection on your home network.

Additional Items Needed (Not Included)

The following items are not included in the box and must be purchased separately, if required:

Coaxial (coax) cable, if one is not already connected to a cable wall outlet

RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)

Ethernet cable for each additional Ethernet-enabled device

System Requirements

High-speed Internet access account

Web browser access –Internet Explorer, Google Chrome, Firefox, or Safari

Compatible operating systems:

Windows®10

Windows 8

Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with this model.

Mac® 10.4 or higher

UNIX®

Linux®

Updated graphic will be added in

the next document draft.

DRAFT

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