Amano AMG-7800 Series Manual de usuario

AMG-7800 Series

Pay Station

Supervisor’s Operations Manual

Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may

not be reflected in this document. Portions of this document may have been updated to include the

latest hardware or firmware version, if applicable.

We recommend that this document be read in its entirety before any attempt is made to operate

the equipment.

Environmental Safety Notice

This equipment contains two lithium batteries and a pair of lead acid batteries. Do not puncture or

incinerate the batteries. Check with your local waste disposal authorities or environmental agency

for advice on the proper disposal of an expired battery.

Proprietary Notice

This document contains proprietary information and such information may not be reproduced in

whole or in part without written permission from:

Amano Cincinnati, Inc.

140 Harrison Avenue

Roseland, NJ, 07068

For more information about Amano’s complete line of products, visit our web site at:

http://www.amano.com

AMG-7800 Supervisor's Operations Manual i

Table Of Contents

Chapter 1: Introduction .......................................................................................................1-1

How to Use this Manual ..................................................................................................1-1

System Concepts............................................................................................................1-1

External Features............................................................................................................1-3

Security...........................................................................................................................1-4

Using the Pay Station .....................................................................................................1-5

Chapter 2: General Operation.............................................................................................2-1

Normal Shutdown ...........................................................................................................2-1

Normal Startup................................................................................................................2-1

Intercom..........................................................................................................................2-1

Normal Operation............................................................................................................2-2

Paying Tickets........................................................................................................ 2-2

Debit Recharge...............................................................................................................2-9

Print........................................................................................................................ 2-9

Recharge.............................................................................................................. 2-10

Account Status Report/Receipt ............................................................................ 2-11

Standard Tickets ...........................................................................................................2-12

Entry Ticket .......................................................................................................... 2-12

Exit Ticket............................................................................................................. 2-13

Lost Ticket............................................................................................................ 2-13

Service Ticket....................................................................................................... 2-13

Validation Coupon................................................................................................ 2-14

Service Cards ...............................................................................................................2-15

Management Cards.............................................................................................. 2-15

Programming Card............................................................................................... 2-15

Universal Management Card ............................................................................... 2-16

Management Mode .......................................................................................................2-17

Removing the Currency Safes ............................................................................. 2-19

Totals ................................................................................................................... 2-27

Status ................................................................................................................... 2-30

Inventory .............................................................................................................. 2-32

Other .................................................................................................................... 2-46

Chapter 3: Routine Hardware Maintenance........................................................................3-1

Thermal Printer ...............................................................................................................3-1

Status LED's .......................................................................................................... 3-1

Installing Paper ...................................................................................................... 3-2

Removing Paper .................................................................................................... 3-3

Clearing a Jam ....................................................................................................... 3-3

Read, Write, Print, Vault (RWPV) Unit............................................................................3-4

Clearing a Jammed Ticket ..................................................................................... 3-4

Ribbon Replacement.............................................................................................. 3-5

Coin Section....................................................................................................................3-6

Coin Validator......................................................................................................... 3-7

Manifold.................................................................................................................. 3-7

Bank Note Section ..........................................................................................................3-8

Bank Note Reader.................................................................................................. 3-8

Bank Note Dispenser ........................................................................................... 3-10

UPS...............................................................................................................................3-13

Front Panel Indicators and Switches.................................................................... 3-14

Maintenance......................................................................................................... 3-16

Chapter 4: Reports Utility....................................................................................................4-1

ii AMG-7800 Supervisor's Operations Manual

Credit Card Reports ........................................................................................................4-2

Credit Card Type.................................................................................................... 4-2

Settle Date/Time .................................................................................................... 4-2

Print Content .......................................................................................................... 4-2

Print Zero Totals?................................................................................................... 4-3

Send To.................................................................................................................. 4-3

F8 Print................................................................................................................... 4-3

Inventory Reprint.............................................................................................................4-4

Journal Report ................................................................................................................4-4

From:...................................................................................................................... 4-4

To: .......................................................................................................................... 4-4

Send to:.................................................................................................................. 4-4

Do Transactions: .................................................................................................... 4-5

Do Events:.............................................................................................................. 4-5

Do Inventory:.......................................................................................................... 4-5

Discounts Report ............................................................................................................4-5

From:...................................................................................................................... 4-6

To: .......................................................................................................................... 4-6

Send to:.................................................................................................................. 4-6

Inactive Stores? ..................................................................................................... 4-6

Skip Line? .............................................................................................................. 4-6

Print Content? ........................................................................................................ 4-6

Replenishment Report ....................................................................................................4-8

From:...................................................................................................................... 4-8

To: .......................................................................................................................... 4-8

Print Content: ......................................................................................................... 4-8

Send To.................................................................................................................. 4-9

AMG-7800 Supervisor's Operations Manual / Introduction 1-1

Chapter 1: Introduction

How to Use this Manual

This manual is intended to be a reference source for the person(s) responsible for the day

to day operation of the Pay Station. This includes Pay Station start up and also adding

holidays, stores and service cards with special discounts to the database. The information

contained herein is pertinent to the security of the installation. Only supervisory personnel

should have access to this manual.

This manual is designed to be used in conjunction with the AGP-7800 / AGP-5200 Rate

Set Up Guide (ANP-1511xx).

This manual is organized in the following format:

Introduction: This Chapter describes the format and layout of this manual and the system

concepts and general use of the Pay Station.

General Operation: Chapter 2 explains the start up and shut down procedures for the Pay

Station as well as the various types of access cards used to maintain and program the

system. It also covers replenishing coin and currency reserves and emptying the Coin Box

and Bank Vault Safe.

Routine Hardware Maintenance: Chapter 3 describes routine service procedures for

maintaining Pay Station hardware such as general cleaning and replacing consumables

such as printer paper and ribbons.

Reports Utility: The Reports Utility detailed in Chapter 4 permits the generation of

customized reports of the Pay Station’s credit card transactions.

System Concepts

The AMG-7800 Pay Station automatically calculates and processes parking fees in a

parking facility. Customers are guided step by step through the procedure via a color LCD

display and voice prompts. Payment can be made either by cash or credit card.

The AMG-7800 is a friendly and secure system for managing parking fee transactions with

a minimum requirement for human intervention. A Pay Station can function as a stand

alone machine or as part of a network of multiple machines monitored by a central station.

All Pay Station functions are controlled by an on board Intel Celeron®based industrial PC.

AMG-7800 Supervisor's Operations Manual / Introduction

1-2

A parking patron is issued a magnetically encoded ticket by an AGP-2000, ETP-12/22 or

TF-2590 ticket dispenser upon entering the facility. When ready to leave, the issued ticket is

inserted into the Pay Station which reads the encoded information from the ticket,

calculates the parking fee and accepts payment. The ticket is then encoded as a validated

exit ticket and re-issued to the customer. The patron inserts the exit ticket into a lag time

reader when exiting the facility which will open a gate to permit the exit.

The Pay Station incorporates the following features:

• Calculates parking fees for up to one year.

• Contains up to eight automatically selected rate structures for eight different parking

areas.

• Up to nine definable holiday rates.

• Accommodates service and store validation tickets.

• Comprehensive management reports are available upon demand.

• Thermal receipt/report printer.

• Four way note acceptor.

• Three denomination note dispenser for change.

• Intelligent coin handling mechanism with backup coin storage for change.

• Tamper protected enclosure with built in alarm.

• On board battery backup permits the completion of a transaction in process followed by

a controlled shut down during a power outage.

Multiple configurations are available, allowing customers to specify only those features

required at the installation facility.

AMG-7800 Supervisor's Operations Manual / Introduction 1-3

External Features

Figure 1-1: External Features

Color LCD display

Proximity card sensor

Buttons for customer as well as Management mode use

Ticket and credit card throat

Receipt and report dispenser

Security lock

Speaker for voice instructions and optional intercom

Coin acceptor

Four way note acceptor

Change dispenser (bills and coins)

AMG-7800 Supervisor's Operations Manual / Introduction

1-4

Security

There are eight to nine different keys with different levels of security for accessing sections

of the Pay Station. The internal keys (with the exception of the coin box and optional bank

note safe) are identifiable by the last two digits of a six digit alpha-numeric number.

Access Keys

Supplied Identifier Style

Main Door

Access Lock 2

Main Door

Inner Lock 2

Service Access

(pc, UPS, display) 2 64

Open Hopper Drawer

Remove Bank Note

Dispenser & Reject Vault

Remove Standard

Bank Note Safe

Service Optional Bank

Note Acceptor

4 66

Bank Note Safe

(open) 2 68

Coin Box (remove) 2 Safeguard

P105

Coin Box (open) 2 Chicago Lock Co.

H2003

Bank Note Cassettes 2 00166

AMG-7800 Supervisor's Operations Manual / Introduction 1-5

Using the Pay Station

The AMG-7800 Pay Station prompts the customer through each step of a transaction.

There are five mechanical pushbuttons under the LCD display for selection of options when

appropriate. Each transaction step is described in detail in Chapter 2. A standard

transaction would proceed as follows.

1. The customer is prompted to insert the parking ticket into the card reader.

2. The Pay Station reads the ticket and calculates the fee. The fee is displayed.

3. The customer can choose to pay by cash or credit card. Credit cards are inserted into

the reader in the same manner as the ticket. For this example, we will be using cash.

4. The patron can push the RECEIPT button if a printed receipt is desired or the STOP

button to cancel the transaction and get the ticket back.

5. Cash payment can be made with coins, bills or both. As money is fed into the machine

the “PAID” field will increment to indicate the amount paid and the “FEE” field will

decrease by an equivalent amount indicating the amount still to be paid.

6. When payment in full has been made, the Pay Station will issue change (if appropriate),

print a receipt (if requested) and display the following screen:

AMG-7800 Supervisor's Operations Manual / Introduction

1-6

7. The customer will be prompted to remove the validated ticket from the

machine and proceed to exit the facility.

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