Advantech IDP31-215W Series Manual de usuario

User Manual

IDP31-215W Series

21.5" Wide Screen Industrial

ProFlat Projected Capacitive

Touch Monitor

IDP31-215W User Manual ii

The documentation and the software included with this product are copyrighted 2018

by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right

to improve the products described in this manual at any time without notice. No part

of this manual may be reproduced, copied, translated, or transmitted in any form, or

by any means, without the prior written permission of Advantech Co., Ltd. The infor-

mation provided in this manual is intended to be accurate and reliable. However,

Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements

of the rights of third parties that may result from its use.

Acknowledgements

Intel and Pentium are trademarks of Intel Corporation.

Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp.

All other product names or trademarks are properties of their respective owners.

Product Warranty (2 years)

Advantech warrants the original purchaser that all of its products will be free from

defects in materials and workmanship for two years from the date of purchase.

This warranty does not apply to any products that have been repaired or altered by

persons other than repair personnel authorized by Advantech, or products that have

been subject to misuse, abuse, accident, or improper installation. Under the terms of

this warranty, Advantech assumes no liability for the consequence of such events.

Because of Advantech’s high quality-control standards and rigorous testing, most

customers never need to use our repair service. If an Advantech product is defective,

it will be repaired or replaced free of charge during the warranty period. For out-of-

warranty repairs, customers will be billed according to the cost of the replacement

materials, service time, and freight. Please consult your dealer for more details.

If you suspect that your product is defective, follow the steps outlined below.

1. Collect all the information about the problem encountered. (For example, CPU

speed, Advantech products used, other hardware and software used, etc.) Note

anything abnormal and list any onscreen messages displayed when the prob-

lem occurs.

2. Call your dealer and describe the problem. Please have your manual, product,

and all relevant information readily available.

3. If your product is diagnosed as defective, obtain a return merchandize authori-

zation (RMA) number from your dealer. This allows us to process your return

more quickly.

4. Carefully pack the defective product, a completed Repair and Replacement

Order Card, and a proof of purchase date (such as a photocopy of your sales

receipt) in a shippable container. Products returned without a proof of purchase

date are not eligible for warranty service.

5. Write the RMA number clearly on the outside of the package and ship it prepaid

to your dealer.

Part Number: 2006215W00 Edition 1

Printed in Taiwan March 2018

iii IDP31-215W User Manual

Declaration of Conformity

This product has passed the CE test for environmental specifications. Test conditions

for passing included the equipment being operated within an industrial enclosure. In

order to protect the product from damage due to electrostatic discharge (ESD) or

electromagnetic interference (EMI) leakage, we strongly recommend the use of CE-

compliant industrial enclosure products.

FCC Class A

This equipment has been tested and found to comply with the limits for a Class A dig-

ital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro-

vide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Opera-

tion of this equipment in a residential area is likely to cause harmful interference. In

such cases, users are required to correct the interference at their own expense.

Technical Support and Assistance

1. Visit the Advantech website at http://support.advantech.com to obtain the latest

product information.

2. Contact your distributor, sales representative, or Advantech's customer service

center for technical support or additional assistance. Please have the following

information ready before calling:

–Product name and serial number

–Description of your peripheral attachments

–Description of your software (operating system, version, application software,

etc.)

–Comprehensive description of the problem

–The exact wording of any error messages

IDP31-215W User Manual iv

Warnings, Cautions, and Notes

Document Feedback

To assist us in improving this manual, we welcome all comments and constructive

criticism. Please send all feedback in writing to sup[email protected]

Warning! Warnings indicate conditions that if not observed can result in personal

injury!

Caution! Cautions are included to prevent hardware damage or data losses.

New batteries are at risk of exploding if incorrectly installed. Do not

attempt to recharge, force open, or heat the battery. Replace the battery

only with the same or equivalent type recommended by the manufac-

turer. Discard used batteries according to the manufacturer's instruc-

tions.

Note! Notes provide additional optional information.

v IDP31-215W User Manual

Safety Instructions

1. Read these safety instructions carefully.

2. Retain this user manual for future reference.

3. Disconnect this equipment from all AC outlets before cleaning. Use a damp

cloth to clean the equipment. Do not use liquid or spray detergents.

4. For plugable equipment, the power outlet socket should be located near the

equipment and easily accessible.

5. Protect the equipment from humidity.

6. Place this equipment on a reliable surface during installation. Dropping or letting

the equipment fall may cause damage.

7. The openings of the enclosure are for air convection. Prevent the equipment

from overheating. Do not cover the openings.

8. Ensure that the voltage is correct before connecting the equipment to a power

outlet.

9. Position the power cord away from high-traffic areas. Do not place anything over

the power cord.

10. All cautions and warnings on the equipment should be noted.

11. If idle for a long duration, disconnect the equipment from the power source to

avoid damage from transient overvoltage.

12. Never pour liquid into an opening. This may cause fire or electrical shock.

13. Never open the equipment. For safety reasons, the equipment should only be

opened by qualified service personnel.

14. If one of the following occurs, have the equipment checked by service person-

nel:

The power cord or plug is damaged.

Liquid has penetrated into the equipment.

The equipment has been exposed to moisture.

The equipment is malfunctioning or does not function according to the user

manual.

The equipment has been dropped or damaged.

The equipment shows obvious signs of breakage.

15. Do not store this equipment in an environment where the temperature fluctuates

below -20 °C (-4 °F) or above 60 °C (140 °F) because this could damage the

equipment. The equipment should be stored in a controlled environment.

16. The sound pressure level at the operator's position does not exceed 70 dB (A)

in accordance with IEC 704-1:1982.

DISCLAIMER: These instructions are provided according to IEC 704-1. Advantech

disclaims all responsibility for the accuracy of any statements contained herein.

Caution! Information regarding the adapter output rating (12 VDC, 5 A/18 W min)

is provided in the user manual to assist with adaptor selection if a power

adapter is not shipped with the unit.

IDP31-215W User Manual vi

vii IDP31-215W User Manual

Contents

Chapter 1 Overview...............................................1

1.1 Introduction ............................................................................................... 2

1.2 Features .................................................................................................... 2

1.3 Applications............................................................................................... 2

1.4 Product Photos.......................................................................................... 2

1.5 Naming Rule ............................................................................................. 3

Chapter 2 System Setup.......................................5

2.1 Specifications ............................................................................................ 6

2.2 Rear Mount Assembly............................................................................... 7

2.3 Packing List............................................................................................... 7

Chapter 3 Touchscreen ........................................9

3.1 OSD Functions........................................................................................ 10

3.2 OSD Menu Details .................................................................................. 11

3.2.1 Luminance .................................................................................. 11

3.2.2 Image Setup................................................................................ 12

3.2.3 Color Temperature...................................................................... 14

3.2.4 OSD Setup.................................................................................. 15

3.2.5 Extra............................................................................................ 16

3.3 Touch Drivers.......................................................................................... 19

Appendix A Troubleshooting ................................21

A.1 Introduction ............................................................................................. 22

A.2 Troubleshooting ...................................................................................... 22

IDP31-215W User Manual viii

Chapter 1

1Overview

Introduction

Features

Applications

Product Photos

Naming Rule

IDP31-215W User Manual 2

1.1 Introduction

Advantech’s IDP31-215W series is a brand new Industrial ProFlat Touch Monitor,

designed for quick and easy integration for different applications, such as public sig-

nage, front of house information, medical and point-of-sale.

1.2 Features

21.5” Full HD panel with LED backlight, offering 20 ~ 30% power savings

0 ~ 45 °C operating temperature

Special design of the Projected Capacitive Touchscreen

All new ProFlat design with the front glass from edge to edge

Rear VESA mounting (100 x 100 mm)

1.3 Applications

Application scenarios

KIOSK / POI machine

Transportation machine

Ticketing machine

Financial ATM

Entertainment / Gaming / Slot machine

Human-Machine Interface equipment controller monitor

Public communication machine

Public advertisement machine

1.4 Product Photos

Front View

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