Outcomes of checks
There are four possible outcomes to a check.
1. If the wearer confirms they don’t want help the alert is cancelled; an event
notification will show on the activity chart.
2. If we can’t connect with the wristband we email administrators to let them
know.
3. If the wristband is reporting it is not being worn we email administrators to
let them know.
4. If the wristband is reporting it is being worn but there is no response from
the wearer an alert will be raised.
The system has two additional warning notifications that generate emails
to selected responders.
warning
The base reports its temperature at regular intervals. If you position it
somewhere which is representative of the general household temperature and
tell us which hours are important to you we will send an email if the wearer is at
home but the temperature is below the set comfort zone.
You can also turn on the ‘Frost protection alert’ which will email anyone
authorised as an administrator to let them know the building is in danger,
whether or not the wearer is at home.
Lost connection warning
The base sends a message every 15 minutes and if there is a power cut,
internet outage or an accidental unplugging and we don’t hear from the base for
45 minutes we will email all administrators to let them know.
If you have a cellular base there is a 20hour back-up battery which significantly
reduces the likelihood of lost connections.
No communication with wristband warning
If we have no contact from the wristband overnight and the wearer has not been
marked in MY BAND as absent, we send a message to all administrators.
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