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Release Notes for 3Com

Asterisk Appliance

Release 1.4.0.14.3

February 29, 2008

Important Information ............................................................................................................................. 2

Updating the 3Com Asterisk Appliance to Release 1.4.0.14.3........................................................... 2

Supported Browsers ........................................................................................................................... 3

Fax Support......................................................................................................................................... 3

Saving Configuration Changes ........................................................................................................... 3

Calling Queues.................................................................................................................................... 4

Modifying Configuration Files.............................................................................................................. 5

Updating Your 3Com Asterisk Appliance Configuration ..................................................................... 5

Updating the Bootloader Image ...................................................................................................... 5

Updating the 3Com Asterisk Appliance Firmware Image ............................................................... 6

Updating the Telephone Image Files ..............................................................................................8

Configuring Polycom Telephones ....................................................................................................... 9

Backing up and Restoring the 3Com Asterisk Appliance ................................................................. 10

Guidelines for Using the Bandwidth.com Service Provider .............................................................. 10

Problems Corrected in R1.4.0.14.3 ...................................................................................................... 14

Problems Corrected in R1.4.0.14.2 ...................................................................................................... 14

Known Anomalies for the 3Com Asterisk Appliance ............................................................................ 14

Documentation Comments ................................................................................................................... 16

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may

be registered in other countries.

3Com and the 3Com logo are registered trademarks of 3Com Corporation.

Asterisk and Digium are registered trademarks and Asterisk Business Edition, AsteriskNOW,

AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Other brand and product names may be registered trademarks or trademarks of their respective

holders.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 2

The 3Com Asterisk Appliance is a stand-alone PBX, which runs a specially enhanced version of

the Asterisk software. It is suitable for the desktop or mounting in a typical network closet or

restricted access location. The 3Com Asterisk Appliance is ideal for small office environments.

The 3Com Asterisk Appliance can function not only as a PBX, but also as a voice mail server,

IVR server, conferencing server, VoIP ATA, or VoIP gateway. It has four FXO ports and four

FXS analog ports. Additionally, the built-in four port LAN switch and WAN port allow it to serve

as a basic router.

See the 3Com Partner Access web site or the 3Com ftp site for additional information and

resources for the 3Com Asterisk Appliance, such as:

A README file that augments the information in this document.

The firmware, bootloader, and 3Com telephone images.

The CompactFlash Image and its corresponding README file.

Time zone files, which you down load using the Networking page in the 3Com AsteriskGUI.

Follow the instructions in the 3Com Asterisk Appliance Administrator’s Guide to set the time

zone for your appliance.

The 3Com Asterisk Appliance Administrator’s Guide.

The 3Com Service FAQs (frequently asked questions) site provides additional information about

3Com Asterisk. Point your browser to http://servicefaq.3com.com and select Asterisk from the

drop-down menu. Check this site frequently for new FAQs.

For information about using 3Com Asterisk with 3Com telephones, point your browser to

http://www.3com.com/downloads. Enter the product number, 3CR10551A, and then click the

Search button.

As always, address all questions about the 3Com Asterisk Appliance and related hardware and

software to your authorized 3Com reseller.

Important Information

Updating the 3Com Asterisk Appliance to Release 1.4.0.14.3

Release 1.4.0.14.3 includes new 3Com Asterisk Appliance firmware and telephone images. To

update the 3Com Asterisk Appliance to Release 1.4.0.14.3, see Updating Your 3Com Asterisk

Appliance Configuration and do the following:

Skip the section that describes how to update the bootloader image. Because Release

1.4.0.14.3 does not include a new bootloader image, there is no need to update the image.

Update the 3Com Asterisk Appliance firmware to Release 1.4.0.14.3. Follow the steps in the

Updating the 3Com Asterisk Appliance Firmware Image section. The firmware image file is

uImage-dgm-1.0.3.2-3com-r1.4.0.14.3

Update the telephone image to Release R_7_1_47_3. Follow the steps in the Updating the

Telephone Image Files section. The telephone image file is

phone_image_R_7_1_47_3.tar.gz.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 3

Supported Browsers

To access the 3Com AsteriskGUI, use the Firefox browser, Release 1.5 or a later release.

Note: If you exit the browser, a new browser session might not require a user to provide login

information and allows full access to the 3Com AsteriskGUI. To ensure that users are required to

provide a username and password each time a new browser window opens:

1From the Firefox toolbar, click Tools > Options.

2Click the Privacy icon.

3In the Private Data dialog box, enable Always clear my private data when I close Firefox.

4Click OK.

Fax Support

The 3Com Asterisk Appliance supports analog-to-analog fax transmission. Fax detection and

routing are supported using analog FXS connections. Note that IP-to-analog fax transmission is

not supported.

Saving Configuration Changes

The 3Com AsteriskGUI includes these controls:



Save – changes are made in memory, however, they are not active or permanent



Activate Changes (in the upper right of the page) – makes any changes active, however,

the changes are not permanent



Save Configuration (on the Home page) – changes are permanently retained after you

reboot or power cycle the appliance

To ensure that you save any configuration changes permanently:

1Click Save in the 3Com AsteriskGUI page in which you have made changes.

2Click Home on the left navigation tab.

3Click Save Configuration on the Home page.

4Click Activate Changes in the upper right of the page.

Note: If you click Network > LAN, modify LAN settings, and then click Save, the changes

become effective immediately. Make sure that you enter the correct IP address so that you do

not lose access to the 3Com AsteriskGUI immediately after clicking the Save button.

Note: Before you remove the power cord from the 3Com Asterisk Appliance, make sure that you

complete and then save your configuration changes.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 4

Calling Queues

From the Call Queues tab in the 3ComAsteriskGUI, you can create multiple calling queues and

also assign multiple agents as members of those calling queues.

Before you can assign an agent to a calling queue, you must enable the Is Agent field that

corresponds to the agent’s user extension on the Users page.

For agents to receive calls as members of a calling queue, they must first log in to the calling

queue. The Options tab in the 3Com AsteriskGUI lets you choose two methods for agents to log

in to a calling queue. Under the Agent Login Settings section, select one of the following:

Agent Login Extension – When an agent dials this number, the agent is immediately

logged in to all the calling queues of which the agent is a member. The agent will hear hold

music until a telephone call comes in. If the agent hangs up the telephone, the agent is

automatically logged out of all the calling queues.

Agent Callback Login Extension – When an agent dials this number, the agent is logged in

to all the calling queues of which the agent is a member. The agent can leave the telephone

on hook. The telephone will ring when the agent receives a call through any of the calling

queues. Unlike the Agent Login Extension option, the agent remains logged in to the calling

queue until the agent explicitly logs out of the calling queue.

If your agent login setting is Agent Login Extension, to log in to any calling queues from your

telephone:

1Dial the Agent Login Extension.

2At the prompt, enter your extension.

3At the prompt, enter your password.

4Wait for the system to indicate you are logged in as an agent.

The system plays hold music until you receive a call.

To log out of the calling queues, hang up the telephone.

If your agent login setting is Agent Callback Login Extension, to log in to any calling queues from

your telephone:

1Dial the Agent Callback Login Extension.

2At the prompt, enter your extension.

3At the prompt, enter your password.

4At the prompt, enter a new extension. This is the extension of the telephone that you are

currently using, which can be the same as the extension in Step 2 or another extension if you

are at another telephone.

5Wait for the system to indicate you are logged in as an agent.

6Hang up the telephone.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 5

You can now receive calls made to the calling queues.

To log out of the calling queues:

1Dial the Agent Callback Login Extension.

2At the prompt, enter your extension.

3At the prompt, enter your password.

4At the prompt for a new extension, press #.

5Wait for the system to indicate you are logged out as an agent.

Modifying Configuration Files

If you have opened a configuration (.cfg) file from the Linux shell, make sure that you close the

file before you use the 3Com AsteriskGUI to make changes associated with that configuration

file. If you keep the file open, 3Com Asterisk might not function as expected.

Updating Your 3Com Asterisk Appliance Configuration

Note: Before you update your 3Com Asterisk Appliance, see Important Information to determine

if you need to follow some or all the steps in this section. If you only need to update the firmware

image on the 3Com Asterisk Appliance to a newer version, skip the next section and follow the

steps in Updating the 3Com Asterisk Appliance Firmware Image. Update the bootloader and

telephone images only if you have been instructed to do so in the current version of the release

notes or by 3Com technical support personnel.

Updating the Bootloader Image

If you have been instructed to update the bootloader image, follow these steps:

1Use an adapter to connect the serial port on the 3Com Asterisk Appliance to the serial port

on your PC.

Establish a connection from your PC to the appliance using one of the following:



Terminal emulation software (such as HyperTerminal)

The terminal settings are:

Baud Rate – 57600

Data bits – 8

Parity – None

Stop bits – 1

Flow Control – None



SSH

The default root password for SSH is

digium

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 6

Copy the bootloader image to an FTP server if you do not have access to the image from a

public FTP server.

4Use the bootloaderupdate command to download the image from the server on which the

image resides:

root:~> bootloaderupdate tftp <hostname> <image file>

The following is an example of the bootloader command:

root:~> bootloaderupdate tftp 123.45.12.34 app.ldr-dgm-1.0.3.2-3com-r1.4.0.11.3

Downloading app.ldr-dgm-1.0.3.2-3com-r1.4.0.11.3 from host 123.45.12.34 via TFTP

Verifying the MD5 checksum...

1+0 records in

1+0 records out

3503+0 records in

3503+0 records out

Downloaded firmware /tmp/image-4244.bin program size is 112096

Writing firmware to FLASH -- DO NOT REBOOT!!!!...

Verifying FLASH...PASSED

Finished writing firmware to FLASH...

Updating environment...

root:~>

5Reboot the appliance.

6Follow the steps in the next section to update the 3Com Asterisk Appliance firmware image.

Updating the 3Com Asterisk Appliance Firmware Image

firmware image:

1Save your appliance’s configuration:

a) Click the Backup tab, and then click Take a Backup.

b) In the Create New Backup dialog box, type a meaningful file name using alphanumeric

characters only. Do not use dashes, dots, hyphens, and the like. Do not include an

extension for the file name; the appliance automatically appends a date and time stamp

to the file name.

c) Click Backup.

Note: The backup file is saved on the Compact Flash in /var/lib/asterisk/sounds/backup/.

You might be asked to provide this file by 3Com technical support personnel.

2Click the Update tab. From the Update Appliance Firmware page, follow Step 3, Step 4 or

Step 5 depending on how you will access the firmware file.

3If you have been provided with an HTTP URL for a software server:

a) Make sure the HTTP URL radio button is enabled.

b) Type the HTTP URL in the dialog box, for example:

http://company.com/downloads/software.img

c) Click Go to download the software to your PC.

d) In the Upload a new image section, click Browse.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 7

e) Select the image file that is on your PC and then click Upload Image.

f) Reboot the appliance.

If you have been provided with a software file name and a TFTP server address:

a) Click the TFTP Server radio button.

b) Type the software file name and TFTP server address in the dialog boxes.

c) Click Go.

5If you downloaded the image to your PC:

a) In the Upload a new image section, click Browse.

b) Select the local image file on your PC and then click Upload Image.

c) Reboot the appliance.

6If necessary, customize the default configuration to modify 911 connectivity, service

providers, user names, calling rules, passwords, NTP server, SSH access, GUI access using

the WAN, and the like. See the 3Com Asterisk Appliance Administrator’s Guide for the

default configuration settings. Make sure that you save all changes. See Saving

Configuration Changes for information about how to save changes in the 3Com AsteriskGUI.

Note: See the NTP: Network Time Protocol Some web site (www.ntp.org) for a list of NTP

servers. Some commonly used NTP servers include:

tick.ucla.edu / tock.ucla.edu (Los Angeles, California)

time.nist.gov (Boulder, Colorado)

tick.mit.edu (Boston, Massachusetts)

7Upload the appropriate timezone files from the 3Com Partner Access Web site. If your

configuration includes analog lines, calibrate the analog service provider:

a) Click the Service Providers tab.

b) Click the Options drop-down list for the analog service provider.

c) Click Calibrate.

d) Save your changes. See Saving Configuration Changes for information about how to

save changes in the 3Com AsteriskGUI.

9If you changed the dial plan calling rules for outgoing calls, you might want to create a

telephone provisioning custom configuration file (custom.cfg), or update an existing

configuration file if it exists, so that you do not have to press the # key after you dial.

a) Establish a connection from your PC to the appliance using one of the following:



Terminal emulation software (such as HyperTerminal), using an adapter to connect the

serial port on the 3Com Asterisk Appliance to the serial port on your PC.

The terminal settings are:

Baud Rate – 57600

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 8

Data bits – 8

Parity – None

Stop bits – 1

Flow Control – None



SSH

The default root password for SSH is

digium

b) Create or edit the custom.cfg file, which resides in the

var/lib/asterisk/sounds/phoneprov_configs/ folder on the CompactFlash card.

The custom.cfg file is in xml format and specifies the user-defined settings that will be provided

to all phones that use the appliance.

The following shows the contents of the polycom.xml file, which you can use as a template:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<digitmap

dialplan.1.digitmap="1xxx|5xxx|6xxx|7xxx|9xxxxxxxT|91xxxxxxxxxx|9[2-

9]xxxxxxxxx|911|[89]911|[89]1800xxxxxxx|[89]1855xxxxxxx|[89]1866xxxxxxx|[89]1877

xxxxxxx|[89]1888xxxxxxx" dialplan.1.digitmap.timeOut="3"

dialplan.2.digitmap="1xxx|5xxx|6xxx|7xxx|9xxxxxxxT|91xxxxxxxxxx|9[2-

9]xxxxxxxxx|911|[89]911|[89]1800xxxxxxx|[89]1855xxxxxxx|[89]1866xxxxxxx|[89]1877

xxxxxxx|[89]1888xxxxxxx" dialplan.2.digitmap.timeOut="3"

</config>

The pattern explanations include:

1xxx Internal ext

5xxx Internal ext

6xxx Internal ext

7xxx Internal ext

9xxxxxxxT Local 7 digit

91xxxxxxxxxx Long distance

9[2-9]xxxxxxxxx Local 10 digit

911 Emergency 911

[89]911 Emergency 911 or 811

[89]1800xxxxxxx Toll free

[89]1855xxxxxxx Toll free

[89]1866xxxxxxx Toll free

[89]1877xxxxxxx Toll free

[89]1888xxxxxxx Toll free

Updating the Telephone Image Files

If you have been instructed to update the 3Com telephone image files, follow these steps.

1Make sure that you have updated the bootloader image (see Updating the Bootloader

Image) and the 3Com Asterisk Appliance firmware image (see Updating the 3Com Asterisk

Appliance Firmware Image).

Establish a connection from your PC to the appliance using one of the following:



Terminal emulation software (such as HyperTerminal), using an adapter to connect the

serial port on the 3Com Asterisk Appliance to the serial port on your PC.

The terminal settings are:

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 9

Baud Rate – 57600

Data bits – 8

Parity – None

Stop bits – 1

Flow Control – None



SSH

The default root password for SSH is

digium

Copy the telephone image file to an FTP server if you do not have access to the image file

from a public FTP server.

4Use the 3com-get-phoneimage command to download the image from the server on which

the image resides:

root:~> 3com-get-phoneimage <hostname> <image file>

The following is an example of the 3com-get-phoneimage command:

root:~> 3com-get-phoneimage 123.45.12.34 phone_image_R_7.1.47-0.tar.gz

Downloading phone_image_R_7_1_47_0.tar.gz from host 123.45.12.34

Installing Image [ OK ]

Starting 3com Downloader

root:~>

5Reboot the appliance.

Configuring Polycom Telephones

The 3Com Asterisk Appliance supports Polycom telephones as well as 3Com telephones. If you

plan to use a Polycom telephone over a wide-area network (WAN), follow these steps to

configure the telephone:

1Connect the Polycom telephone to one of the LAN ports on the 3Com Asterisk Appliance.

2Use the 3Com AsteriskGUI to configure the Polycom telephone for your environment. Make

sure you enter the telephone’s MAC address in the Phone Serial field of the Users page.

See the 3Com Asterisk Appliance Administrator’s Guide for information about how to

configure the telephone.

3Reboot the Polycom telephone and verify that it is operational.

4Connect the Polycom telephone to the WAN.

5Assign an IP address to the Polycom telephone. You can assign a static IP address or use

DHCP to provide the IP address.

6Use the telephone’s LCD-based user interface to assign the WAN IP address of the 3Com

Asterisk Appliance.

7For more information about configuring Polycom telephones, see the Polycom telephone

guide for your telephone or the Polycom web site.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 10

You can also copy the Polycom custom configuration (if it exists) and image files from the 3Com

Asterisk Appliance and configure a boot server on your PC. The files are available at:

/var/lib/asterisk/phoneprov/polycom.xml

/var/lib/asterisk/sounds/phoneprov_configs/custom.cfg

You can then configure the Polycom telephone to use the boot server to acquire the correct

image files rather than use the 3Com Asterisk Appliance. For more information about configuring

Polycom telephones, see the telephone guide that comes with your telephone or the Polycom

web site.

Backing up and Restoring the 3Com Asterisk Appliance

Perform backup and restore procedures during non-business hours to ensure that you do not

affect the availability of the 3Com Asterisk Appliance and to avoid additional load on the system.

3Com recommends that you follow these guidelines during backup and restore procedures:

Ideally, restrict or limit active calls on the 3Com Asterisk Appliance, such as incoming or

outgoing calls, internal calls, or voice mail activity.

Do not interrupt the power supply to the 3Com Asterisk Appliance.

Do not make configuration changes by using the 3Com AsteriskGUI or by directly modifying

configuration files on the 3Com Asterisk Appliance.

Do not change the hardware configuration or attach new devices (such as telephones).

Do not execute commands on the 3Com Asterisk command line interface (CLI) or uClinux

shell.

Guidelines for Using the Bandwidth.com Service Provider

Guideline: To ensure that changes are propagated properly to the extensions.conf file when

you edit existing incoming calling rules to use the Bandwidth service provider, follow these

steps.

Note: Do not edit existing incoming calling rules.

1Access the 3Com AsteriskGUI.

2Create a Bandwidth service provider. Click the Service Providers tab, click Add Service

Provider, and then select Bandwidth (SIP). Save your changes.

3In the List of Service Providers page, click the Options drop-down menu next to the

Bandwidth service provider entry and then click Advanced. Note the trunk name, for

example, trunk_3, which lets you determine the incoming calling rule context (such as

DID_trunk_3) for the following steps.

4Click the Incoming Calls tab. From the Incoming Call Rules page, create a new unmatched

incoming calling rule for Bandwidth, which routes all calls to the auto attendant voice menu at

extension 5500.

5From the Incoming Call Rule page, create a new matched calling rule for Bandwidth. Specify

a DID (for example, 5551231010) and route that call to the corresponding extension (for

example, 1010). You will modify the calling rule in the following steps.

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