3Com VCX 3105 Manual de usuario
http://www.3com.com/
Part Number 900-0330-01 Rev AC
Published February 2006
VCX™Business Telephone
Guide
VCX™V7000 IP Telephony Solution
System Release 7.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2006 3Com Corporation. All rights reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com
Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
CONTENTS
ABOUT THIS GUIDE
Conventions 10
Figures 10
Related Documentation 11
Comments 12
1GETTING STARTED
VCX Telephone Overview 14
Initial Voice Mailbox Setup 15
Configuration Options 16
Additional Information Sources 16
2VCX BUSINESS TELEPHONE — MODEL 2102
Buttons and Controls 18
Access Buttons 21
Line Status Lights 23
Assigning Model 2102 Access Button Functions Using the TUI 23
Default Model 2102 Button Assignments 24
Remapping Model 2120 Button Functions 25
Viewing and Changing Button Information 26
3VCX BUSINESS TELEPHONE — MODEL 3102
Buttons and Controls 28
Access Buttons 31
Status Lights 33
Assigning Model 3102 Access Button Functions Using the TUI 33
Default Model 3102 Button Assignments 34
Remapping Model 3102 Button Functions 36
Viewing and Changing Model 3102 Button Information 36
4
4VCX ATTENDANT CONSOLES — MODEL 3105 AND
COMPLEMENT ATTENDANT
VCX Attendant Console 38
Access Buttons 38
Feature Buttons 38
Printing Labels 40
Attendant Console Status Lights 41
Complement Attendant Software 42
5BASIC TELEPHONE OPERATION
Logging In to Your Telephone 48
Changing Your Password 49
Answering a Call 50
Making Calls 50
Making Internal Calls 50
Redialing a Call 51
Making External Calls 51
Making a Call to a Remote Office 51
Using Unique Extensions 51
Using Site Codes 52
Class of Service Override 52
Terminating Calls 53
Using the Telephone Display Panel 53
Controlling the Volume 55
Using the Hands Free Feature 57
Using a Headset 57
Returning to the Headset After a Long Delay 57
Putting a Call on Hold 58
Music on Hold 58
Dialing a New Call While on a Call 58
Answering a New Call While on a Call 58
Transferring a Call 59
Unattended Transfer 59
Attended Transfer 59
Serial Transfer 60
Mapped Button Method 60
Serial Transfer Feature Code Method 60
5
Muting Calls 61
Mute Ringer 61
Activating Do Not Disturb 61
6FEATURE CODES
Feature Code Overview 64
Using Feature Codes 64
Feature Codes 65
7STANDARD FEATURES
Viewing the Call Logs 72
Viewing the User Directory 72
Controlling Caller ID 73
Setting up a Conference Call 74
Unannounced Conference 75
Announced Conference 75
Camping on a Busy Extension 75
Transferring Your Phone Settings to Another Phone 76
Forwarding Calls to Voice Mail 77
Transferring a Call to Another User’s Voice Mail 78
Call Waiting 79
Speed Dialing 79
Configuring Personal Speed Dial Numbers 80
Editing Personal Speed Dial Numbers 82
Dialing Personal Speed Dial Numbers 82
Dialing System Speed Dial Numbers 83
Call Forwarding 83
Call Forward Ring No Answer 84
Call Forward Busy Line 85
Call Forward Universal 85
Call Park 85
Paging 87
Paging a Group 87
Call Pickup 88
Directed Call Pickup 88
Group Call Pickup 89
Call Pickup Interaction With Other Features 89
6
Silent Monitor and Barge In 90
Monitoring a Call 91
Barging In 92
Blocking Call Monitoring 92
Remote Call Forward 93
Hunt Groups 94
Hunt Group Types 96
Logging In to a Hunt Group 98
Hunt Group Interaction With Other Features 99
Viewing Hunt Group Membership and Status 100
8USING THE VCX USER INTERFACE
Accessing the VCX User Interface 102
VCX User Interface Overview 102
Enabling Call Forwarding 105
Configuring a Call Coverage Point 107
Assigning Access Button Functions Using the VCX User Interface 108
Enabling Bridged Extensions 108
Bridged Line Interaction with Other Features 111
Do Not Disturb and Bridged Line Calls 111
Hands Free and Bridged Line Calls 113
Call Forward, Forward to Voice Mail, and Bridged Line Calls 113
Call Transfer, Call Conferencing, and Bridged Line Calls 114
Call Park and Bridged Line Calls 114
Call Pickup and Bridged Line Calls 115
Attendant Console and Bridged Line Calls 115
Hunt Groups and Bridged Line Calls 115
Message Waiting Indication and Bridged Line Calls 115
Personal Speed Dial Access Buttons 116
Logging Out 116
ATELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 118
Installing the 3102 Telephone Label Plate 120
Attaching and Adjusting the Articulating Support Bracket 120
Attaching and Adjusting the Fixed Support Bracket 122
Low-Profile and High-Profile Positions 122
7
Wall-Mount Position 123
Security Wall-Mount Bracket 124
Opening the 3105 Attendant Console Label Cover 125
Moving Your Telephone 125
Swapping Telephones 125
Cleaning Your Telephone 126
Troubleshooting Problems 126
INDEX
8
ABOUT THIS GUIDE
This guide describes how to set up and use 3Com® VCX™ telephones
and consoles.
This guide is for users of the following VCX hardware and software:
■VCX 2102 Business Telephone
■VCX 3102 Business Telephone
■VCX3105 Attendant Console and PC-based Self-conscious
If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the
release notes.
CAUTION: The 3Com telephone system operates over the Ethernet local
area network (LAN), not through a traditional telephone connection.
Your telephone is connected to the 3Com system through an RJ45
Ethernet connector instead of through an RJ11 telephone connection.
Your telephone will not work unless it is connected correctly.
For information about installing your telephone, see the packing sheet
that came in the box with your telephone. The model number is on the
underside of the telephone. Contact your administrator if you have
questions about your telephone connection.
For information about the voice mail system and features, see the IP
Messaging Module User Guide - 3Com Native Interface or the IP
Messaging Module User Guide - Traditional Interface, depending on the
Telephone User Interface (TUI) enabled for your phone.
10 ABOUT THIS GUIDE
Conventions Table 1 and Table 2 list conventions that are used throughout this guide.
Figures This guide provides figures and screen captures that contain sample data.
This data may vary from the data on an installed system.
Table 1 Icons
Icon Type Description
Information note Information about important features or
instructions.
Caution Alerts you to potential loss of data or
potential damage to an application, system,
device, or network.
Warning Alerts you to potential personal injury.
Table 2 Text Conventions
Convention Description
Screen displays This typeface represents information as it appears on the
screen
Commands The word “command” means that you must enter the
command exactly as shown and then press Return or Enter.
Commands appear in bold. Example:
To remove the IP address, enter the following command:
SETDefault!0 -IP NETaddr = 0.0.0.0
Words in italics Italics are used to:
■Emphasize a point.
■Denote a new term at the place where it is defined in the
text.
Tabla de contenidos
Otros manuales de Teléfono IP de 3Com
