2-Wire HomePortal Instrucciones de instalación

Notice to Users

reduced to any machine-readable form without prior written approval.

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER

INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD

TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE,

INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED

ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL,

THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at

any time without notice. The software described herein is governed by the terms of a separate user license

agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers

may require a fee and credit card information. Financial services may require prior arrangements with

participating financial institutions.

2Wire, the 2Wire logo, and HomePortal are registered trademarks and OfficePortal is a trademark of 2Wire,

Inc. All other trademarks are trademarks of their respective owners.

Congratulations on your HomePortal purchase. To install your HomePortal and

configure your home network, follow these steps.

1Insert the HomePortal Setup Wizard CD

Insert the HomePortal Setup Wizard CD into the CD-ROM drive of your

computer.

DO NOT INSTALL ANY EQUIPMENT UNTIL INSTRUCTED

BY THE CD DURING YOUR INSTALLATION.

2Add Computers to Your Network

Insert the HomePortal Setup Wizard CD into the CD-ROM drive of each

computer that you wish to connect to your network and follow the onscreen

instructions.

The HomePortal Home Page

When your installation is complete, the HomePortal Home Page will display. Use this

page to perform a variety of administrative functions for easy management of your

home network. From this page you can:

 Upgrade your HomePortal software

 View your network settings

 Change wireless network settings (wireless models only)

 Modify the security settings for your broadband connection

Accessing the HomePortal Home Page

There are three ways in which to access the HomePortal Home Page:

 Click on the icon on your desktop or

 Open a browser and type http://gateway.2Wire.net or

 Click on the icon in the task bar located on the lower right corner of your

computer screen, then choose Go to HomePortal HOME Page…from the

HomePortal Monitor menu.

View firewall

settings

View available

upgrades and

options

Registration info

Run System Setup

Wizard

Set system password

Monitor your Internet

connection

Test maximum connection

speed

View summary

View the home network

Connecting Your Computer Using USB

Connecting your computer to the HomePortal using USB requires an available USB

port. Only One Windows or Macintosh computer can be directly connected to the

2Wire HomePortal using the USB connection.

Installing the HomePortal and USB Driver on a Windows PC

With your computer powered off and the HomePortal Setup Wizard CD still in the

CD-ROM drive, connect the provided blue USB cable from the USB port on the

2Wire Gateway to your computer’s USB port. A USB port is identified by the

following icon:

To complete your USB connection to the HomePortal, you must install the 2Wire

gateway USB driver on your computer.

1. Power on your computer. If the Add Hardware Wizard displays, follow the onscreen

instructions selecting the recommended default settings. If prompted to identify

where to search for drivers, uncheck Floppy Disk drive and check CD-ROM drive.

2. After the driver installs click Finish to complete the driver installation. Your

HomePortal Setup Wizard CD will now resume when your PC has rebooted.

NOTE TO WINDOWS 98 USERS: Microsoft Windows 98 users may be prompted to

insert the Windows 98 installation CD-ROM after installing the 2Wire gateway USB

drivers. Once Windows 98 updates have been completed, remove the Windows 98

CD and reinsert the HomePortal Setup Wizard CD into your CD-ROM prior to

rebooting your PC.

Troubleshooting

HomePortal Indicator and Status Lights

The HomePortal has three indicator lights that can be used to diagnose installation

and connection problems. The following tables describe how to interpret the POWER,

BROADBAND LINK, and LOCAL NETWORK lights.

Power light Operating state

OFF The HomePortal is not getting power.

Blinking green The HomePortal is booting up.

Solid green Power is on.

Solid red System error. Contact Technical Support.

Broadband Link light Operating state

OFF No broadband signal is present. The HomePortal is not

plugged into a power outlet, or the HomePortal is not

physically connected to your broadband service.

Blinking orange The HomePortal is attempting to establish a physical

broadband connection.

Solid red The HomePortal has not detected a broadband signal.

Solid orange The HomePortal has established a physical broadband

connection but was not able to successfully connect to your

Internet Service Provider, or has not yet been configured.

Blinking green The HomePortal is attempting to establish a connection to

your broadband service(s).

Solid green The HomePortal is fully connected to your broadband

service(s).

Local Network light Operating state

OFF The HomePortal is not plugged into a power outlet, or the

HomePortal is not connected to any computer or hub by way

of HomePNA, USB, Ethernet, or Wireless.

ON The HomePortal is connected to a computer or hub by way of

HomePNA, USB, Ethernet, or Wireless.

Diagnosing Connection Problems

This section describes some connection problems you may encounter with your

HomePortal home network and provides suggestions for solving those problems. If

the problem you are having is not covered here or in the 2Wire online Help system, or

if the suggestions provided do not solve the problem, contact Technical Support.

The POWER indicator light is not lit

If the POWER indicator light is not lit, the HomePortal is not getting power:

1. Check to see if the power cable is plugged into the power outlet or power strip.

2. If the power cable is plugged into a power strip, make sure the power strip is turned

on.

3. Make sure the power cord is correctly and securely connected into the

HomePortal.

4. Verify that both ends of the power cord are firmly plugged into the brick.

NOTE: If the POWER indicator light is red (signifying a system error), or does not light

after performing the steps above, contact Technical Support.

The BROADBAND LINK indicator light is red

If the BROADBAND LINK indicator light is red, the HomePortal has not established a

connection to your broadband service provider:

1. Verify that your broadband modem is connected to the HomePortal BROADBAND

MODEM port.

2. Verify that you have configured the HomePortal with the correct settings (for

example, username and password) provided by your service provider.

3. Verify that your broadband service is activated by calling your broadband service

provider.

The LOCAL NETWORK indicator light is not lit

If your networked computers are powered on and the LOCAL NETWORK indicator light

is not lit, the HomePortal may not have been connected correctly.

Running Your HomePortal Setup Wizard Manually

If after one minute the HomePortal Setup Wizard does not automatically run:

Windows Users: Double-click the My Computer icon located on the desktop.

Double-click the icon that corresponds to your CD-ROM drive.

Double-click Setup.exe and follow the onscreen instructions.

Mac Users: Double-click the 2Wire icon.

Double-click the 2Wire Install icon and click Continue.

Click Install to copy the HomePortal software to a folder.

Click Install and follow the onscreen instructions.

Troubleshooting Adapters

This section details troubleshooting procedures to address adapter installation

problems.

Verify That Your Adapter Driver is Properly Installed

There are two common errors that may occur during installation that will result in an

error message:

• The appropriate adapter driver software was not installed,

• The adapter driver software was only partially installed or is incompatible with

your operating system.

Follow the procedure appropriate to your operating system to determine whether the

driver was correctly installed.

Windows XP: 1. Click Start and double-click Control Panel

2. Select Performance and Maintenance, then click the System icon.

3. Select the Hardware tab, then click Device Manager.

Continue to Step 4 under Accessing Driver Status on page 7.

Windows 2000: 1. Click Start >Settings and double-click Control Panel.

2. Double-click the System icon.

3. Select the Hardware tab and click Device Manager.

Continue to Step 4 under Accessing Driver Status on page 7.

Windows 98 SE or Windows ME:

1. Click Start >Settings and double-click Control Panel.

2. Click the System icon.

3. Select the Device Manager tab.

Continue to Step 4 under Accessing Driver Status on page 7.

Accessing Driver Status

4. Click the “+” sign next to the Other devices and/or Network adapters categories to

expand them. This displays a list of all adapters and/or devices that you have

installed. Check to see if your adapter is marked with a yellow question mark

(driver not installed) or exclamation point (incomplete driver installation or driver

not compatible with the operating system).

IMPORTANT: If your adapter or device does not appear in the list, it may not be

properly installed. Reinstall the adapter according to the appropriate

documentation.

NOTE: If the USB driver for direct USB connection between the modem

(HomePortal gateway) and your PC has not been installed, one of the following

names will appear in the Other devices category (the name that displays is

dependent on your operating system):

• 2Wire USB Remote NDIS Ethernet

• 2Wire Gateway USB

5. Double-click the adapter name highlighted with a

yellow question mark or exclamation point.

6. Click the Reinstall Driver button to reinstall the

driver for your adapter.

7. After you have reinstalled the driver, click the

RETRY button on the HomePortal Setup Wizard

adapter troubleshooting screen.

In this example, the adapter is highlighted with

an exclamation point, indicating that the driver is

either partially installed or is incompatible with

the operating system.

In this example, the adapter is highlighted with a

yellow question mark, indicating that the driver is

not installed.

Non-2Wire Wireless Adapter Configuration

If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless

networking, the HomePortal Setup Wizard software automatically configures it to

communicate with the HomePortal during setup.

If you are NOT using a 2Wire wireless adapter, you will need to manually configure

your adapter of choice to communicate with the HomePortal.

Locate the Serial Number and Wireless Encryption Key

Your HomePortal is configured with unique security parameters that must be

configured into your wireless adapter.

On the bottom of your HomePortal you will find two important pieces of information

required for configuring your adapter: the serial number and the wireless encryption

key.

After you have located the serial number and wireless encryption key, configure your

wireless adapter according to the manufacturer’s instructions. The following pages

provide configuration instructions for Apple AirPort, and guidelines for configuring

other adapters.

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