VeriFone VX 675 Series Manual de usuario
VX 675 Series APACS 40
User Guide
The information contained in this document is subject to change without notice. Although VeriFone has
attempted to ensure the accuracy of the contents of this document, this document may include errors
or omissions.
VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone Inc. All other
brand names and trademarks appearing in this manual are the property of their respective holders.
Contents
Introduction ..........................................................................4
Terminal Features..................................................................4
Changing Paper Roll ..................................................................5
Training Mode ........................................................................6
Financial Transactions.................................................................7
Sale.............................................................................7
Chip and PIN ...............................................................7
Contactless ................................................................8
Customer Not Present (CNP) / Manual (Keyed) Transaction ........................9
Sale with Gratuity.......................................................... 11
Pre-Auth / Pre-Auth Top Up ................................................. 13
Completion ............................................................... 14
Sale with Cashback........................................................ 15
Refund ..............................................................................17
Chip and PIN ................................................................... 17
Reports............................................................................. 18
Reconciliation Report ............................................................ 18
X and Z reports ................................................................. 21
3
Introduction
Terminal Features
The illustration below highlights the features of the terminal. The descriptions are detailed below to help
you navigate your way around and there will be references to various buttons on this terminal throughout
the manual. Please note that the chip card insertion slot can be found at the bottom of the terminal
keypad and the multi-directional magnetic card reader is located on the right hand side of the device.
4
Changing Paper Roll
1. Hook your finger under the latch on the front of the terminal and lift up to swing the paper roll
cover open.
2. Remove any partial roll of paper in the printer tray by lifting it up.
3. Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the
paper roll past any glue residue.
4. Hold the roll so the paper feeds from the bottom of the roll.
5. Drop the paper roll into the printer tray.
6. Pull paper up past the glue residue.
7. Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a
small amount of paper past the glue residue to extend outside the printer door.
8. Tear the paper off against the serrated metal strip in the printer.
5
Training Mode
Before using the terminal for live transactions we advise that you take 5 minutes to familiarise yourself
by processing some transactions in Training Mode. Please follow the instructions below to switch the
terminal in/out of Training Mode.
From the idle screen, press the downward button situated on the four directional
keypad at the bottom of the screen until the Supervisor option is displayed.
Select the Supervisor mode by pressing the green Enter button on the keypad.
Key in the Supervisor password and press the green Enter button.
Select the ‘Training’ option.
Select ‘Yes’ to enter Training Mode.
When you need to exit Training Mode, repeat the above process and Select ‘No’.
Press the red Cancel button to return the terminal to the idle screen
When Training mode is enabled, the main screen of the terminal will display ‘Training’ across the
top of it and all receipts will have TRAINING printed on them. You can use any card for practicing
transactions in this mode as no live transaction can be processed.
6
Financial Transactions
This section describes all the different types of transactions it is possible to process on your terminal.
Sale
Chip and PIN
When the terminal is on the idle screen, insert the card into the smart
card reader.
Key in the value of the transaction. Once correct, press the green Enter button
to confirm.
If a mistake is made press the yellow back space key to delete the amount and
try again.
The terminal now requires a PIN to be entered.
Type in the PIN and press the green Enter key to continue.
The terminal will contact the acquiring Host for an AUTH code and will display
the response on the screen. The terminal will print the merchant receipt copy
and display ‘Remove Card’. It will then prompt to print a customer receipt copy.
Select either ‘Yes’ or ‘No’, depending on if a customer copy is required.
The terminal will now returned to the idle screen and the transaction is complete.
7
Contactless
**Contactless payments are limited to a maximum transaction value; please consult with your Acquirer
for the current transaction Ceiling Limit**
From the idle screen, select the ‘Sale’ option.
Key in the value of the transaction. Once correct, press the green Enter button
to confirm.
If a mistake is made press the yellow back space key to delete the amount and
try again.
The following screen will then be displayed.
When prompted, tap your card onto the contactless card reader until a short
beep is produced.
The terminal will now indicate that the card has been read successfully by the
contactless reader and will confirm whether the transaction was approved
or declined.
The terminal will print a merchant copy of the receipt.
If a ‘Customer’ copy of the receipt is required then please select the key
immediately left of the four directional keypad.
8
Customer Not Present (CNP) / Manual (Keyed) Transaction
From the idle screen, select the ‘Sale’ option.
Key in the transaction amount and press the green Enter button. If the value is
incorrect, use the yellow clear key to amend it.
The terminal will prompt for a card to be Inserted into the Smart Card Reader
or Presented to the Contactless Reader. Ignore this and type in the long PAN
number on the front of the card.
The terminal will now request the expiration date of the card. Key this in and
press the green Enter button.
The terminal will now prompt to check if the customer is present. Select ‘Yes’
for Customer Present and ‘No’ for Customer Not Present.
The terminal will request the CSC code. This is a three digit number located
on the back of the card on the right hand side of the signature strip. Key this in
and press the green Enter button to continue.
9
If you selected ‘Not Present’ earlier in the transaction flow then you will be
requested to enter the numerical part of the cardholder’s street address.
E.g. For 23 Baker Street, you would key in 23 and press the green Enter button.
You will now be prompted to enter the numerical digits within the cardholder’s
postcode, in the order in which they appear. Key these in and press Enter.
E.g. for a postcode of GU22 4NN you would key 224 and press the green
Enter button.
The terminal will now contact the acquiring Host (bank), which will check the details entered against
those held by the card issuer and advise if they match. There are three possible responses: Matched,
Not Matched or Not Checked. The host may still authorise the transaction even if one or more of
the responses are negative. The decision to proceed with the transaction is up to you the Merchant –
select ‘Yes’ to proceed with the transaction or ‘No’ to cancel it.
VeriFone recommend that the AVS and CSC guidelines distributed by your Acquirer’s Merchant
Services Department is read and fully understood. CNP transactions due to their nature are higher in
risk than Chip and PIN transactions.
Press any key to continue. The terminal will print a merchant receipt copy
and will prompt if a customer copy of the receipt is required. Either select the
option for ‘Yes’, or the option for ‘No’.
The transaction is now complete and the terminal will return to the idle screen.
10
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