trutankless TR36 Instrucciones de funcionamiento
INSTALLATION AND OPERATION GUIDE
Hot water. Perfected.
RESIDENTIAL MODEL SERIES
TR36 | TR29 | TR24 | TR20 | TR15
TR COMMERCIAL MODEL SERIES
TC33 | TC25 | TC21 | TC17 | TC13
TC
trutankless® All-Electric Water Heater
TABLE OF CONTENTS
INTRODUCTION
REGISTERING YOUR UNIT
CONNECTING TO THE INTERNET
PROGRAMMING YOUR TRUTANKLESS® UNIT
SETTING/ADJUSTING THE OPERATING TEMPERATURE
SETTINGS SCREEN
PEAK/OFF-PEAK SCREEN
AWAY SCREEN
DATA SCREEN
ALERT CONDITIONS
POTENTIAL SENSOR FAILURES
OTHER ALERTS
FREEZE GUARD PROTECTION
LEAK SENSOR
HOME.TRUTANKLESS.COM USER GUIDE
LOGGING INTO YOUR ACCOUNT
REPORTS
TECHNICAL DATA
TROUBLESHOOTING
INSTALLATION AND MAINTENANCE
INTRODUCTION
UNIQUE FEATURES
BEFORE YOU BEGIN
INSTALLATION
PRECAUTIONS FOR SELECTING A LOCATION & INSTALLATION
MOUNTING THE UNIT
CONNECTING THE WATER SUPPLY
ELECTRICAL CONNECTIONS
PRODUCT MODEL SETTINGS
COMPLETING THE INSTALLATION
MAINTENANCE
SYSTEM CHECKUP
WARRANTY AND LEGAL
MANUFACTURERS LIMITED WARRANTY
PRIVACY POLICY
TERMS OF SERVICE
END USER LICENSE AGREEMENT
FCC STATEMENT
NOTES
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INTRODUCTION
Welcome to the world of endless hot water! Your trutankless device
is truly a marvel of modern design and engineering and is now
ready to supply you with unlimited hot water on demand.
INSTALLATION AND OPERATION GUIDE
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Go to https://home.trutankless.com/login.
At the login screen, beside the phrase “Don’t
have an account?” click on the “Create New
Account” link to access the Registration page.
REGISTERING YOUR UNIT
Your unit must be registered, registration verified, and connected to the Bollente Monitoring service in order for you to
gain remote access via https://home.trutankless.com/login.
Your plumber may have already registered the device upon purchase and/or installation. If that is the case, you will likely
have already received an email from trutankless containing your user ID and temporary password that you will need to
verify your registration and create your account at home.trutankless.com.
If your device is not already registered, then you may register it yourself, now.
Enter your contact information (your email
and phone number are required so that we
can notify you of any pertinent information –
don’t worry, we will only contact you with your
permission or if there is a problem, and we do
not share your information with anyone.)
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From the Home screen, tap the Gear icon at the top of
the Right Navigation Bar to bring up the Settings screen.
Tap Wi-Fi from the Le Navigation Menu to open
the Wi-Fi control panel.
CONNECTING TO THE INTERNET
In order to maximize its potential, it is highly recommended that you connect your device to the Internet and complete
your registration at the time of installation or as soon as wireless Internet capability is available.
By connecting your device to your home or oice Wi-Fi network you gain the advantages of all the available automated
features, including 24/7 remote temperature settings and monitoring through https://home.trutankless.com/login via
your desktop and mobile devices. You also get the peace of mind of knowing that, if the unit ever detects an anomaly of
any kind (for example, your teenager is taking another epically long shower) your trutankless unit will notify you and, in
the case of a problem, has the ability to contact your plumber as well.
If Wi-Fi service is not yet available at your location, you may skip this section for now and move on to “PROGRAMING YOUR
trutankless WATER HEATER” on page 7.
The LCD control screen uses a touch-screen interface like that of smart phone or tablet devices.
3In a short while you will receive an email with a
link to accept the Terms of Service and confirm
your registration. Follow the instructions in the
the registration confirmation email you received
when connecting your trutankless to the internet.
When your unit is actively connected to the
Bollente Monitoring Service, the Cloud status
icon on the le side of the Home
screen will glow blue.
For more information on using your
home.trutankless.com account, refer to the
home.trutankless.com User Guide on page 11.
INSTALLATION AND OPERATION GUIDE
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Tap the Wi-Fi switch to toggle it to “On”.
To confirm that the Wi-Fi connection has been
made, tap “About” from the Le Navigation
Menu. Your connection status to a Wi-Fi Network
will be displayed at the bottom.
Tap Wi-Fi from the Le Navigation Menu to open
the Wi-Fi control panel.
Tap the “Wi-Fi Network” field to bring up the
keyboard and enter the name of your wireless
network.
Tap the “Security Key”field to bring up
the keyboard and enter your Wi-Fi network
password.
Tap the “E-Mail”field to bring up
the keyboard and enter the E-Mail you wish to
register.
Tap “Done” when complete.
NOTE: The trutankless interface does not automatically oer a pre-populated menu of Wi-Fi networks from which to choose from.
You must key in your Wi-Fi network name precisely as it is designated. Any mistakes or omissions in the entry of the network name,
including upper/lower case, special characters, and so forth, for which fails to match the exact network name will prevent the unit from
recognizing your Wi-Fi network and the connection will not be made.
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PROGRAMMING YOUR
TRUTANKLESS® WATER HEATER
Your licensed contractor may have already set some basic system parameters, like date, time, and display units, at the
time of installation. You can verify these settings to ensure the best performance from your trutankless water heater.
The LCD screen is the interface for all your programming needs. The default screen is the Home screen, from where all the
programming features can be accessed.
Temperature Controller
Power Indicator
Water Flow Indicator
Wi-Fi Connection Indicator
Monitoring Service Indicator
Alert Indicator
Settings Screen
Peak/O-Peak Screen
Away Screen
Data Screen
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6Your unit is online. You can return to the Home
Screen by tapping “Done” button in the lower
right corner of the screen.
NOTE: You can also verify your connection to
your Wi-Fi network at a glance by viewing the
Status icons on the le of the Home Screen. If the
connection is valid, the Wi-Fi icon will glow blue.
If the unit has failed to connect, the icon will be
dimmed. If necessary, repeat the Wi-Fi setup
steps.
INSTALLATION AND OPERATION GUIDE
As you set the temperature, the
outer ring lights up turning the dial.
As the water heats up, the color
fills in the white lines based on the
power percentage.
Once trutankless reaches the set
point, the center lights up.
SETTING/ADJUSTING THE OPERATING TEMPERATURE
The trutankless unit comes preprogrammed for an initial temperature setting of 120°F (49°C). This set point can be
changed via the Temperature Controller on the Home screen from 90°F to 140°F (32°C to 60°C), in single digit increments.
Properly used, the trutankless Water Heater will deliver the desired temperature, even when the water flow varies, or
when more than one hot water tap is open.
In multiple unit configurations, each controller can be individually programmed, but the heater can only deliver one water
temperature at a time. Should the demand for hot water (flow) exceed the unit’s capability, there will be a corresponding
decrease in the temperature of the water delivered.
The Controller utilizes a touchscreen rotary adjustment.
Touch the indicator arrow and drag clockwise (right) to INCREASE the temperature;
drag counterclockwise (le) to DECREASE the temperature.
122° 122°122°
122° 122°122°
122° 122°122°
*These temperatures are only suggestions. You may use higher or lower temperatures to suit
your needs. Remember that maintaining lower hot water temperatures will save additional
energy. The eiciency of the heater is not aected by mixing in cold water at the point of use
because the trutankless will simply detect a lower flow through the heater and adjust the
power accordingly. Most users find a happy medium by setting their unit at 120°F.
*Suggested Temperature Settings:
Kitchen: 110°- 130°F (43°- 54°C)
Shower: 98°- 114°F (36°- 45°C)
Bath: 102°- 110°F (39°- 43°C)
0˚- 110˚F 110˚- 130˚F > 130˚F
The color of the dial is coded to change to visually indicate the temperature of the water.
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SETTINGS SCREEN
From the Home screen, you may access the Settings screen by tapping the Gear icon
at the top of the Right Navigation Bar.
When you enter the Settings window, by default the Display window is visible at the top level.
DISPLAY
Tap the “Temperature as” switch to toggle between
Fahrenheit and Celsius as they will be displayed on the
Home screen.
Touch the “Display Brightness” field to bring up the
percentage menu and scroll to the desired backlight
percentage for the LCD screen.
The characters will become highlighted and larger when
they are selected.
DATE/TIME
From the Settings screen, tap “Date/Time” in the le
navigation menu to bring up the Date/Time window.
Tap the “Time Display” switch to toggle between AM/PM
or 24-Hour time display options.
Touch and drag in the Year, Month and Day fields to
scroll to go through the figures and set the desired date.
The characters will become highlighted and larger when
they are selected.
Touch and drag the Hour and Minute fields to scroll
through the figures and set the desired time. The
characters will become highlighted and larger when they
are selected.
NOTE: The AM/PM field is dynamic and will only be
present when AM/PM is the selected Time Display.
Touch the “Time Zone” field to reveal a drop down menu
of time zones and drag to scroll through the menu to the
desired zone. The characters will become highlighted
and larger when they are selected.
NOTE: Setting the correct Date/Time and Time Zone
iscritical to utilizing the Peak/O-Peak Energy Saving
features, and for proper reporting when connected to
the Bollente Monitoring Service.
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INSTALLATION AND OPERATION GUIDE
PEAK/OFF-PEAK SCREEN
One of the most valuable features of the trutankless Water Heater is its Energy Saving Programming functionality. The
unit has the ability to control the amount of energy used to heat the water flowing through the unit. The owner can
control the amount of power utilized during “Peak” and “O-Peak” hours as set by the local utility company.
From the Home screen, tap the Calendar icon in the Right Navigation Bar to access the Peak/O Peak Setting screen.
By default, the Economy window is visible at the top level.
If COMFORT mode is desired, both the Peak and O-peak Use Power settings should be set at 100%. If a more energy
eicient mode is desired, simply change the Use Power percentages down to a maximum desired level for Peak and O-
Peak times. By programming these modes based on weekday and weekend schedules, you can take advantage of the
discount hours the utility companies oer. Use the following options to enable Energy Savings Programming.
Wi-Fi
From the Settings screen, tap “Wi-Fi” in the le
Navigation menu to bring up the Wi-Fi window.
Tap the ‘Wi-Fi button’ to toggle between on and o to
enable/disable Wi-Fi connection.
Tap the ‘Wi-Fi Network’ field to bring up a keyboard to
key in the name of a wireless network. Tap the Done key
when finished.
Tap the “Security Key” field to bring up a keyboard to key
in the password of the designated wireless network.
Tap the “Done” key when finished.
NOTE: For more information about making a
Wi-Fi connection, see “CONNECTING THE UNIT
TO THE INTERNET” section on page 2.
ABOUT
From the Settings screen, tap “About” in the le
Navigation menu.
The About window has no interactive controls but
contains pertinent information specifically to that
trutankless unit and how that unit is configured.
This information may be important when
communicating with a service professional.
Tap “Done” to return to the Home screen.
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ECONOMY %
To set the power percentage that will be allowed during
peak and o-peak times, touch the “Peak Use Power”
and/or “O-Peak Use Power” fields to bring up a drop
down menu and scroll to the desired percentage. The
characters will become highlighted and larger when they
are selected.
To define the times of day that Peak Use Power setting
will be in eect, tap “Peak Times” in the Le Navigation
bar to bring up the Peak Times window.
PEAK TIMES
The Peak times window allows you to set up to two (2)
peak use times daily. To set the start and stop times,
touch the “Begin” and “O” screens to bring up drop
down menus and scroll to the desired times. The
characters will become highlighted and larger when they
are selected.
Tap “Done” to return to the Home screen.
AWAY
Tap the “Away Mode” switch to toggle between
On and O.
Tap “Done” to return to the Home screen.
AWAY SCREEN
Putting your trutankless unit in Away Mode tells the unit that it should not expect water to flow through it while the
mode is ON. The unit will send alerts to the Bollente Monitoring Service if it detects a flow of water, an indication that
there might be some unusual or inappropriate activity (such as, a pipe has burst or someone le a hot water tap on.)
The homeowner can make appropriate decisions if this alert is sent to them.
From the Home screen, tap the Suitcase icon in the Right Navigation Bar to access the Away screen.
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Este manual sirve para los siguientes modelos
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Tabla de contenidos
Otros manuales de Calentador de agua de trutankless
