If your Bluetooth product is already in the list of Bluetooth devices in your phone, but
you still can't connect, remove it from the list and pair it again.
On Android smartphones you may need to restart your phone after removing the
Bluetooth device from the list.
I can't reconnect anymore.
The product in your list of Bluetooth device may be from a physically different product
(even though it has the same Bluetooth name).
Remove the product from the list of connected Bluetooth devices on your
phone/tablet/computer and pair it again.
On Android smartphones you may need to restart your phone after removing the
Bluetooth device from the list.
There is no sound.
First check if the volume is not set very low. Check the volume setting on the
phone/tablet/computer AND on the speaker/headphone.
Make sure the speaker/headphone is in the list of Bluetooth devices on your phone/tablet
and that the status is shown as 'Connected'.
The sound is distorted.
Make sure the battery is charged properly. When the battery is almost empty, the sound
quality may be affected.
Make sure the phone/tablet/computer is within range of the Bluetooth product.
The maximum wireless range is 10 meters, but this will be affected by objects in your
surroundings (especially the construction of your house) and the status of the battery.
The volume is too low.
Increase the volume on the phone/tablet/computer as well as on the speaker/headphone.
Note that on computers there can be multiple volume settings, both in Windows as well
as in the music player software.
Wo ist Ihr Service-Center? Oder wo kann ich mein Produkt reparieren lassen?
Für einen Garantieumtausch wenden Sie sich bitte an den Händler, bei dem Sie das
defekte Gerät gekauft haben, da Sie mit diesem Händler einen Kaufvertrag abgeschlossen
haben. Der Händler wird Ihnen gerne, sofern eine gültige Garantie zu diesem Gerät
vorliegt, dieses Gerät umtauschen oder kreditieren.
Mein Produkt ist fehlerhaft. Was mache ich?
Senden oder bringen Sie das Produkt im Falle eines Defekts mit einer Erläuterung des
Defekts, dem Kaufbeleg und allem Zubehör zur Verkaufsstelle zurück.
Innerhalb der Garantiefrist stellt die Verkaufsstelle Ihnen ein vergleichbares Modell zur
Verfügung, sofern dieses vorhanden ist.
