Trusonic MBOX Manual de usuario

Trusonic MBOX®

Product Manual

Firmware: 1.0.42

Manual: 2.7

Rev: 2009042101

Trusonic, Inc.

7825 Fay Ave, Suite LL-A

La Jolla, CA 92037

Phone: 1.877.696.7323

Email: [email protected]

http://www.trusonic.com

Trusonic, the Trusonic logo, MBOX and the MBOX logo are registered trademarks of Trusonic, Inc. All

other trademarks are the properties of their respective owners.

CHAPTER 1. GETTING STARTED ...............................................................................5

Using This Guide...............................................................................................5

Understanding the Basics .................................................................................5

Cables and Accessories....................................................................................5

Power Connection.............................................................................................5

Determining Your Service Connection ..............................................................5

Administration Menu..........................................................................................6

Getting to Know the MBOX Menu..................................................................6

How to Enter Letters and Digits.....................................................................6

CHAPTER 2. CONNECTING THE SERVICE ...................................................................8

Installing on a Dialup Connection......................................................................8

Phone Line.....................................................................................................8

Phone Jack Connection.................................................................................8

Installing on an Ethernet Connection.................................................................8

Ethernet Cable...............................................................................................8

Ethernet Connection......................................................................................9

Dynamic or Static IP Addressing ...................................................................9

Setting Up a DHCP Network..........................................................................9

Setting Up a Static IP Address.......................................................................9

Applying Static Network Settings...................................................................9

Web Content Filters.....................................................................................10

Amount of Traffic to Expect..........................................................................10

Advanced Network Configuration....................................................................10

Setting Download Rate Limits......................................................................10

Setting Up an HTTP Proxy...........................................................................10

To Apply an HTTP Proxy.............................................................................10

Testing New Proxy Settings.........................................................................10

Powering Up for the First Time........................................................................11

Testing the Trusonic Media Service Connection.............................................11

CHAPTER 3. SETTING UP YOUR AUDIO ...................................................................12

Connecting Audio Outputs ..............................................................................12

Adjusting Volume Levels.................................................................................12

Using the MBOX as a Music Pass-through Device .........................................12

Using an External Music Source..................................................................12

Using the MBOX as a Music Source............................................................12

Adjusting Volumes for Music Pass-Through................................................12

CHAPTER 4. TROUBLESHOOTING............................................................................14

Testing Audio Output.......................................................................................14

Debugging an Analog Phone Line...................................................................14

Debugging a Network Connection...................................................................15

CHAPTER 5. WARRANTY AND SPECIFICATIONS........................................................15

Limited Warranty.............................................................................................15

What Is Covered?........................................................................................15

What Is Not Covered? .................................................................................15

What Will Trusonic Do? ...............................................................................15

Return Procedure ........................................................................................15

Restrictions..................................................................................................16

Non-warranty Replacement.........................................................................16

Notice and Change......................................................................................16

Compliance Information: FCC Part 15 Regulations........................................16

Industry Canada..............................................................................................16

Canadian Equipment Limitations.....................................................................17

Safety Information...........................................................................................18

Warning, Cautions, and Notes.....................................................................18

Precautions..................................................................................................18

CHAPTER 6: UPDATING CONNECTION SETTINGS......................................................19

Changing Dial-Up ISP Information ..................................................................19

Changing the ISP Telephone Numbers.......................................................19

Changing ISP Username and Password .....................................................19

Testing New ISP Settings............................................................................19

Changing the Default DNS IP..........................................................................20

Changing the Default DNS IP......................................................................20

Testing New DNS IP Settings......................................................................20

FIGURE 2: MAIN MENU ..........................................................................................21

FIGURE 3: ADMIN MENU ........................................................................................22

APPENDIX A: MBOX DIAGNOSTIC GLOSSARY ........................................................23

APPENDIX B: SETTINGS AND REBOOT REQUIREMENTS ............................................29

APPENDIX C: ADVANCED NETWORK DIAGNOSTICS..................................................30

Network Configuration Required by the MBOX...............................................30

Document the Network Configuration of the MBOX........................................31

Test the MBOX................................................................................................33

Network Diagnosis Using a PC .......................................................................34

Common Problems..........................................................................................35

Engaging Trusonic to Aid in Network Diagnosis..............................................36

Chapter 1. Getting Started

Welcome!

Thank you for purchasing the Trusonic

MBOX. Before operating the player, please

read this manual thoroughly and retain it for

future reference.

Using This Guide

Instructions in this guide describe

installation, configuration, troubleshooting,

specifications, and compliance information

for your MBOX.

The icons used in this manual are described

below:

Icon Meaning

Warnings: Advise readers of

something that could cause

them physical harm.

Cautions: Caution readers

against anything that may

damage equipment.

Notes: Point out something of

special interest or importance

to the reader. Failure to read

the note will not result in

physical harm to the reader,

equipment, or data.

Courier font represents messages

shown on the LCD display of your MBOX.

Words in italics represent actions you

should take

Understanding the Basics

Your Trusonic MBOX is a hardware and

service offering. The hardware consists of

an MBOX player that should be installed at

the on-premises location. The service is an

Internet-based music and scheduling

delivery system.

Install your MBOX with access to either a

telephone line or an Ethernet connection so

that it can access the Internet-based portion

of the product offering. The MBOX

supports both dialup and Ethernet-based

Internet access.

Once installed, the MBOX will dial up or

connect via the Ethernet at a specified time

or interval to receive programming

instructions, return play information, and

retrieve new audio content if necessary. In

general, connection times take less than 1

minute, but can be longer than an hour,

depending on the amount of audio content to

be updated.

Cables and Accessories

Included with the MBOX are the following

cables and accessories:

3 foot RCA audio cable with dual RCA

plugs

6 foot USA power cable

6 foot 12 volt power supply

25 foot telephone line

Telephone line splitter

The contents of the shipment may differ

depending on your country and products

purchased.

Power Connection

Power should not be applied to the player

until after you have completed the service

connection in Chapter 2. Connecting the

Service.

Trusonic recommends that the MBOX be

plugged into a power-conditioned outlet,

preferably connected to an uninterruptible

power supply (UPS) unit.

The MBOX is a 24/7/365 device and has no

external power switch. Once it is plugged in,

it should be left plugged in at all times.

Determining Your Service

Connection

The MBOX will connect to the Trusonic

Internet service via a dialup Internet

connection to a local Internet Service

Provider or via Ethernet through a

broadband Internet connection.

If your location will be using a dialup

connection, go to “Installing on a Dialup

Connection” on page 8.

If your location will be using an Ethernet

connection, go to “ Installing on an

Ethernet Connection” on page 8.

Administration Menu

The MBOX comes equipped with a built-in

administration menu system which can be

used to change configuration values set on

the player. There are three levels of the

Administration Menu.

Main Menu: This portion of the menu does

not require a password to access. From this

menu, you will be able to reset the player,

turn the internal speaker on and off, view

settings, and log into the "Admin Menu"

Admin Menu: In this section, you will be

able to modify values such as volume

levels, call settings, and network settings.

Advanced Menu: In this section, you will

be able to make more advanced

configuration changes. Trusonic does not

recommend making any modifications in

this section unless instructed to do so by

your authorized reseller or a Trusonic

representative.

Getting to Know the MBOX

The menu navigation system allows you to

change configuration values on the MBOX.

To navigate through the menus, you will use

the four directional arrows, one OK button,

and one Cancel button (as shown below).

The up, down, left, and right arrows are used

to navigate through the menu and enter

numbers and letters. In the menu, you will

see the following characters after the menu

entry on the top row of the LCD:

save changes: Menu entries

ending with a colon are

actions. Pressing the OK

button two times will

perform the action listed.

ISP Phone 1= Menu entries

ending with an equal sign

are text entry sections.

ISP Phone 1? Menu entries

ending with a question mark

indicate text entry mode.

Monitor > Menu entries ending with an

arrow have a sub-menu.

Pressing OK or the right

arrow will take you to the

sub-menu.

How to Enter Letters and Digits

Letters, numbers, and other characters can

be entered into the MBOX using the arrow

buttons. When you arrive at a section of the

menu ending with an equal sign, press the

OK button to enter text entry mode.

Text entry mode is denoted by a question

mark after the menu entry and an underscore

under the last character of the value on the

bottom line of the display. Once you have

entered text entry mode, press the Up and

Down arrows to arrive at the desired

character. Once you arrive at the desired

character, press the right arrow to confirm

the first character and move on to the next

character.

If you need to change a value, enter text

entry mode and press the left arrow to delete

the character(s) to the left of the cursor, then

use the Up and Right arrows to enter the

new value.

When the entire value has been entered,

press the OK button to exit text entry mode.

Note:You may press the CANCEL

button at any time while in text entry mode

to revert to the original value.

Note: After entering the desired

value, you must "save changes" in order to

save the current value to memory. If you do

not save changes, the MBOX will revert to

the original values the next time the player is

reset.

Chapter 2. Connecting the Service

Figure 1: Back Panel

Installing on a Dialup

Connection

Your MBOX automatically connects to

Trusonic’s media servers every night to

download playback schedules and audio files.

For this reason, your Trusonic service

connection must be established and verified to

complete the installation.

Each player shipped to a location in North

America is pre-configured with up to three ISP

telephone numbers that will only work at the

location indicated on the packing slip. A fourth

toll-free number is programmed into the player

to ensure connectivity even when there are no

local numbers.

If your MBOX will be connecting to the

Trusonic media service via dialup Internet

connections, please follow the instructions in

this section. An MBOX can be moved to an

Ethernet connection at any time in the future,

should your location acquire broadband

connectivity.

If you are using your own dial-up ISP, see

“Changing ISP Information” for setup

instructions.

Phone Line

The MBOX has an embedded modem and

requires a standard analog phone line. Many

telephone providers refer to this as a basic

business line (BBL) or 1MB. We do not

recommend using the telephone port of a fax

machine as some fax machines interfere with an

Internet dialup connection. Do not connect the

MBOX to a digital phone port on a digital PBX

phone system. Doing so may permanently

damage your MBOXs modem and will void the

warranty. (For more on the warranty, see

“Limited Warranty” on page 15.) Connections

to a simulated analog line from a digital PBX

will result in slower download speeds.

Phone Jack Connection

If the phone jack is located within 25 feet of the

MBOX, you can use the 25-foot phone cord that

is supplied with the MBOX. Plug one end of the

phone cord into the “PHONE LINE” jack on the

back of the MBOX (as shown in Figure 1 on

page 8) and the other end into the analog phone

jack. If two lines need to share the same phone

jack, unplug the existing phone line from the

wall jack, insert the included line splitter, and

then plug the existing phone line and MBOX

phone line into the splitter.

Once the phone line is installed, go to “Powering

Up for the First Time ” on page 11 to complete

the service connection.

Installing on an Ethernet

Connection

If your MBOX will connect to the Trusonic

media services via the Ethernet, follow the

instructions in this section.

The MBOX can use static or dynamic Internet

Protocol (IP) addressing schemes. (See

“Dynamic or Static IP Addressing” on page 9

for more information.) The MBOX is set up for

plug-and-play operation on a network with

Dynamic Host Control Protocol (DHCP)

servers. Such servers are standard on many

broadband network routers from companies such

as Linksys, Netgear, and D-Link.

Ethernet Cable

An Ethernet cable may or may not have been

provided in your MBOX kit depending on how

your product was ordered. Any category 5

straight-through (not crossover) Ethernet patch

cable will work with the MBOX. Ethernet patch

cables are available in a variety of lengths from

local hardware and computer specialty stores.

Ethernet Connection

Plug in the straight-through Ethernet patch cable

into the “ETHERNET” port on the back of the

MBOX (see Figure 1 on page 8) and connect the

other end to an available Ethernet jack on your

router or hub.

The MBOX retrieves updates and audio files by

using HTTP over port 80. All audio file URLs

are encrypted.

Dynamic or Static IP Addressing

If your network offers dynamic IP addressing

via a DHCP server, no more configuration is

required. The DHCP setup is recommended by

Trusonic as the preferred network configuration.

Setting Up a DHCP Network

On a DHCP network, the domain name server

(DNS) should be automatically set as part of the

address assignment exchange. If the DHCP

network does not hand out a DNS IP address,

206.173.28.10 will be used as a default. If this

default DNS is not suitable, you may switch to

another DNS in the Setup menu of your MBOX.

(See Changing the Default DNS IP on page 20.)

The MBOX is 'plug-and-play' ready for a DHCP

network. The local DHCP server will assign the

proper IP address, network address, subnet mask

and gateway to the MBOX.

To set up for a DHCP network

Run a live Ethernet cable to the ETHERNET

port on the back of the MBOX (see, “Figure 1”

on page 8).

Once the Ethernet cable is connected, go to

Powering Up for the First Time on page 11 to

complete the service connection.

Setting Up a Static IP Address

If your network is set up for Static

addressing, you should first obtain the

following information from your network

administrator:

Static IP address

Subnet Mask

Gateway

Applying Static Network Settings

Power on the MBOX. See Powering Up for the

First Time on page 11

Navigate to Network Config in the Admin Menu

as described in Figure 3: Admin Menu on

page 22.

Press the right arrow to DHCP

Press the OK button

Press the right arrow to change enabled to

disabled

Press the down arrow to IP Address

Enter in the Static IP Address (e.g.

192.168.0.100)

Press the down arrow to Subnet Mask

Enter the Subnet Mask (e.g. 255.255.255.0)

Press the down arrow to Gateway

Enter the Gateway (e.g. 192.168.0.1)

Press down arrow until you see Save Changes

and press OK twice

Note: Failing to save changes will result

in lost settings!

Note: Network changes to the MBOX do

not take effect until the MBOX is rebooted. You

may reboot from the main menu or by power

cycling the unit.

Web Content Filters

If your network is using content filtering

software from companies such as Network

Appliance or WebSense, it must be configured

to allow for the retrieval of URLs ending in

“.ogg” and “.ovu” via HTTP on port 80 from

rcdl.trusonic.com. The MBOX also

communicates via HTTP on port 80 to

mbox2.trusonic.com. Many network filtering

packages exclude files with the extension “.ogg”

and “.ovu” in order to prevent the distribution of

music content.

Amount of Traffic to Expect

The MBOX is programmed to contact

Trusonic’s servers between 10pm and 4am local

time. During the connection, the MBOX will log

in via port 80, transfer its log files and retrieve

new play list information. This exchange usually

takes less than 1 minute at 56k and considerably

less time on an Ethernet connection.

The media files are 64k mono-encoded so a 3

minute long audio file or song is approximately

1.5 megabytes in size. If a new song is added to

a play list, the song will be downloaded upon the

next Nightly connection.

A 3 minute song or 1.5 mb file will take

approximately 6 minutes to retrieve on a dial-up

connection, and about 4 seconds on an Ethernet

connection.

Advanced Network

Configuration

The MBOX can be configured to a specific

download rate so as to not interfere with other

network appliances. An HTTP Proxy can also be

configured on the player, should the need arise.

Setting Download Rate Limits

A download rate limit can be applied to the

10/100 Ethernet connection on the MBOX so as

to not interfere with other network activity. The

download limit can be configured in the

Network section of the Admin menu. All

download rates are in KB/s. The default

download limit of the MBOX is 140 kbytes/sec

(equivalent to a T1).

Setting Up an HTTP Proxy

The MBOX can be configured to access the

service portion of your Trusonic subscription

through your corporation’s proxy server. The

MBOX supports basic proxy authentication as

described in RFCs 1945, 2068 and 2617. Both

user-restricted and non user-restricted proxy

settings are supported.

To Apply an HTTP Proxy

Navigate to HTTP Proxy IP in the Network sub-

menu of the Admin Menu

Enter the HTTP Proxy IP (e.g. 192.168.0.200)

Press the down arrow to HTTP Proxy Port

Enter the HTTP Proxy Port (e.g. 3003)

If your proxy does not require a username and

password, skip to Step “Navigate to Save

Changes and press OK twice.” Otherwise:

Press the down arrow to Proxy Username

Enter the Proxy Username

Press the down arrow to Proxy Password

Enter the Proxy Password

Navigate to Save Changes and press OK twice

Note: Failing to save changes will result

in lost settings!

Testing New Proxy Settings

After making any changes to the Proxy Set-

tings, you should test the connection to

ensure proper data entry.

To Test the New Proxy Settings

Navigate to Test Connection

Press the OK button twice

Observe the LCD screen for messages

If you do not see CONNECT: SUCCESS on the

display after a few minutes, check that the

settings are all correct, then consult your

network administrator.

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