True-i SMART HOME SYSTEM Manual de usuario

TRUE-I SMART HOME SYSTEM

USER MANUAL

www.true-i.com

TABLE OF CONTENTS

.....................................................................................................................

1. Downloading Mobile Application......................................................1

1.1 Downloading “TrueEye Smart Home” mobile application on Android ............................... 1

1.2 Downloading “TrueEye Smart Home” mobile application on Apple iOS............................ 1

2. Creating an account and registration of serial number..................2

3. True-i gateway connection type.........................................................3

3.1 Access Point (AP) mode connection (For changing of user’s wifi setting) .......................... 3

3.2 Internet connection setup ...................................................................................................... 6

3.3 LED light code ...................................................................................................................... 7

4. Inclusion of devices at True-i gateway..............................................8

4.1 Inclusion of door lock controller module (HMDM-100)...................................................... 8

4.2 Inclusion of AC IR Extender................................................................................................. 9

4.3 Factory reset of IR Extender ............................................................................................... 10

4.4 Inclusion of door/ window Contact Sensor......................................................................... 11

4.5 Inclusion of PIR Motion Sensor.......................................................................................... 12

4.6 Inclusion of Smart Plug....................................................................................................... 13

5. Navigating True-i mobile application .............................................14

5.1 Home page........................................................................................................................... 14

5.2 Event page........................................................................................................................... 14

5.3 Customize page ................................................................................................................... 15

5.4 Scene page........................................................................................................................... 15

5.5 Setting page......................................................................................................................... 16

5.6 Control page........................................................................................................................ 17

5.7 Lights control page.............................................................................................................. 17

5.8 Door lock control page........................................................................................................ 18

5.9 Gateway camera page.......................................................................................................... 18

5.10 IP camera page .................................................................................................................. 19

5.11 Aircon control page........................................................................................................... 19

5.12 Remocon control page....................................................................................................... 19

5.13 Curtain control page.......................................................................................................... 20

5.14 Sensor page ....................................................................................................................... 20

5.15 How to switch IR extender for controlling Aircon and Remocon page............................ 21

5.16 Learning code for remote control on ‘Remocon’ control page......................................... 23

6. Customizing “Coming Home” and “Leaving Home” option........24

6.1 Customizing “Coming Home” option ................................................................................. 24

6.2 Customizing “Leaving Home” option................................................................................. 26

7. How to configure “Scene” page .......................................................28

7.1 Configuration in Android mobile application..................................................................... 28

7.2 Configuration in Apple iOS mobile application ................................................................. 33

8. Manging user account.......................................................................37

8.1 Changing password ............................................................................................................. 37

8.2 Deactivating user account ................................................................................................... 37

Page 1 of 37

True-i User Manual

1. Downloading Mobile Application

1.1 Downloading “TrueEye Smart Home” mobile application on Android

1) Go to “Play Store” to download “TrueEye SmartHome”

mobile application. User need to have a google/ gmail account

for downloading application from “Play Store”.

2) Key in “trueeye” in the search box at “Play Store”.

3) You can find “TrueEye SmartHome”. Click and download

accordingly.

1.2 Downloading “TrueEye Smart Home” mobile application on Apple iOS

1) Go to “App Store” to download “TrueEye SmartHome”

mobile application. User need to have an apple account for

downloading application from Apple “App Store”.

2) Key in “trueeye” in the search box at Apple “App Store”.

3) You can find “TrueEye SmartHome”. Click and download

accordingly.

Page 2 of 37

2. Creating an account and registration of serial number

1) Open “True Eye SmartHome” mobile application.

2) Click “CREATE AN ACCOUNT.

3) At registration page, key in the user prefer ID. The user

MUST click “Check ID” to check if ID is available.

4) Choose the user prefer password and confirm the password.

5) Key in the True-i gateway serial number. The user MUST

click “Check Serial Number” to check whether the gateway is

registered.

Please omit “-” in putting the serial number in the box.

6) Key in the user email address.

7) Choose the “Purchase from” tab.

8) Click “Register” button.

*Note that all input fields are case sensitive

Registration

Page 3 of 37

3. True-i gateway connection type

3.1 Access Point (AP) mode connection (For changing of user’s wifi setting)

1) “RESET” button for switching to AP mode

connection.

2) Micro SD card slot for keeping video

recording and firmware upgrading.

3) “STATUS” LED and “POWER” LED for the

True-i gateway.

When pressing “RESET” button, it is

recommended to use a paperclip or sim

card extractor.

To access the gateway via AP mode, please do the

following steps.

4) Press the “RESET” button according to the

direction as shown in the figure with red

arrow line. Please take note that the user has

to feel the “PUSH” button on the device.

Please take note that the user has to press

and hold the “RESET” button for about 10

seconds until the user hear two beeping

sounds. In any case of user cannot hear the

two beeping sound, please power ‘OFF’

and ‘ON’ the gateway and wait for about 5-

10 minutes to reconnect the gateway.

5) The status light of the gateway can be seen as

shown in the picture if the gateway is in AP

mode.

Status LED: Solid ORANGE

Power LED: Solid RED

More details on the LED light code can be

found in section 3.3 LED light code.

Page 4 of 37

Once the gateway is in AP mode, look for gateway

default SSID to connect. The gateway default SSID is

“TrueEyeAP” as shown in the picture.

6) Click “TrueEyeAP” to connect from the

user’s mobile phone.

Please take note that “TrueEyeAP” SSID is

ONLY allowed to connect to one mobile

device each time the user connects.

7) Type the manufacturer default password

“12345678” for connecting to “TrueEyeAP”

SSID.

This manufacturer password cannot be changed.

8) Click “Join” to connect to “TrueEyeAP”

SSID.

9) The user can see as shown in the picture if the

user’s mobile phone is being connected to

“TrueEyeAP”.

In the case of the connection is

unsuccessful, please kindly check if there is

any other mobile phone that is connected to

“TrueEyeAP”. If it is difficult to find the

mobile, please restart the gateway and try

connecting again after the gateway is being

restarted.

Page 5 of 37

10)After connection is successful to

“TrueEyeAP” SSID, open “TrueEye Smart

Home” mobile application.

11)When the user connects in AP mode, the user

does not need to login ID and password. Click

“SETTING” page as shown in the picture.

12)Click “SETUP” to change the Wi-Fi

configuration setting.

13)Type in according to the instruction in “3.2

Internet connection setup”.

Please take note that “Router SSID” and

“Router Password” is case-sensitive.

For “Serial Number”, it will be case-

sensitive and please omit the dash “-”.

14)Click “SAVE” button.

The device will ask the user to restart the

gateway after clicking “SAVE” button. Please

restart the gateway for changes to take effect

of Wi-Fi configuration. Once it is restarted,

the gateway will be connected in “Internet

connection” mode.

Restarting the gateway can take about 5-10

minutes.

Page 6 of 37

3.2 Internet connection setup

For first time setup

Connect to True-i gateway in access point (AP) mode. (See 3.1

Access Point (AP) mode connection for details.)

Open “TrueEye SmartHome” mobile application. For first time set

up, the following page will appear automatically as shown in the

picture.

1) Put prefer “Gateway Name”.

2) Put the “Serial Number”.

3) “Router SSID” should be user’s home Wi-Fi SSID.

4) “Router Password” should be user’s home Wi-Fi password.

5) Please click “OFF” button to switch “ON” for “Internet

Connection”. If the button is already “ON”, no further action

is required.

6) Click “SAVE” for saving the settings to communicate with

user’s home Wi-Fi hotspot.

*Note that all input are case sensitive

Please take note that Wi-Fi should be 2.4 GHz frequency

band. (Not compatible with 5 GHz frequency band)

The device will ask the user to restart the gateway after

clicking “SAVE” button. Please restart the gateway for

changes to take effect of Wi-Fi configuration. Once it is

restarted, the gateway will be connected in “Internet

connection” mode.

Restarting the gateway can take about 5-10 minutes.

For subsequent setup (if user’s Wi-Fi information is changed)

For subsequent setup for changing user’s Wi-Fi information, the user

has to put the True-i gateway to be in Access Point (AP) mode first.

(See 3.1 Access Point (AP) mode connection for details.)

Then, the user can access the above mentioned setup information as

follows:

7) Click “SETTING” on the mobile application

8) Click “SETUP” as shown in the figure to change the setting

accordingly as shown in the “For first time setup” information

page.

Please follow the steps mentioned above and to change the

‘Router SSID’ name and ‘Router Password’, please change

accordingly as in step (3), (4) and (6).

Page 7 of 37

Please take note that the user can change the Wi-Fi setting

ONLY in AP mode.

3.3 LED light code

There are two LED lights located on left corner of the gateway. The LED indication is as in the

following table.

Status LED light: ORANGE (OR) GREEN

Power LED light: RED

AP = Access Point (Gateway acts as an access point)

LED Power Light

LED Status Light

Description

LED light OFF

Gateway power is OFF.

RED light ON

LED Light OFF

Gateway is restarting.

RED light ON

ORANGE light ON

Gateway is in AP Mode.

RED light ON

ORANGE light (blinking once

a second)

Gateway is in AP Mode, No SD Card.

RED light ON

GREEN light ON

Gateway is connected to Internet.

RED light ON

GREEN light (blinking once a

second)

Gateway is connected to Internet, No

SD Card.

RED light ON

GREEN light (blinking twice a

second)

Gateway is not connected to Internet.

REMARKS:

Turn on gateway one at a time in AP mode. ONLY ONE DEVICE is allowed to connect

to gateway in AP mode.

To include the components/ devices, the gateway and device should be within one meter.

Default AP for gateway: SSID: “TrueEyeAP”, Password “12345678”.

Must use original adapter that comes with the gateway.

In AP mode, the user is not allowed to unlock doorlock for safety reason.

To be able to use gateway using internet, the IP address should be public IP (i.e; IP

address at modem/ router should be the same as checking on user’s computer via “what is

my IP” website. Limitation is that some modem/ router cannot be displayed for public IP

address.

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