FAQ / TROUBLESHOOTING
PROBLEM SOLUTION
No power
Speaker does not pair
with a mobile device
No sound
Poor sound quality
• Check if the power is connected correctly.
• Check whether the power adapter is damaged.
• Check whether the speaker is fully charged.
• On your mobile device, turn the Bluetooth feature off and then on. Remove
your speaker from the Bluetooth list on your device. Pair your device again.
• Pair a different device.
• Clear your speaker's pairing list. Pair your device again.
• On your mobile device, turn the Bluetooth feature off and then on. Remove
your speaker from the Bluetooth list on your device. Pair your device again.
• Increase the volume on your speaker, your device and music source.
• Use a different music source.
• Pair a different device.
• Use a different music source.
• Pair a different device.
• Increase the volume on the device.
• Check device audio settings.
• Clean the surface of the speaker with a soft, damp cloth (water only).
• Do not use any sprays near the speaker.
• Do not use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia or abrasives.
• Do not allow liquids to spill into any openings.
MAINTENANCE
WARRANTY
What is not covered by the warranty:
1. The warranty immediately becomes void if the product has been tampered with, repaired or modified by
non-authorized personnel.
2. Damage (accidental or otherwise) to the product that does not impact the product's operation, including but
not limited to rust, change in color, texture or finish, wear and tear, and gradual deterioration is not covered.
3. Damage caused by accident, abuse, natural disaster, intentional or accidental misuse, fire, neglect or
improper maintenance, and use under abnormal conditions is not covered.
4. Products that have exceeded the warranty service period stipulated by our company are not covered.
5. The warranty immediately becomes void if the original serial number is removed, obliterated or altered from
the product.
6. Packaging and attached accessories, services and additional configurations other than those promised by
the salesperson are not covered.
7. The warranty immediately becomes void if the instructions in the user manual are not followed.
TRETTITRE warrants all products to be of the highest quality in material, craftsmanship and service,
effective from the date of purchase to the end of the warranty period.
This warranty extends only to personal use and does not extend to any product that has been used for
commercial, rental, or any other use in which the product is not intended for. There are no warranties other
than the warranties expressly set forth with each product.
This warranty is non-transferable. TRETTITRE is not responsible in any way for any damages, losses or
inconveniences caused by equipment failure caused by user negligence, abuse, or noncompliance with the
user manual or non-compliance with any additional safety recommendations or warnings included in the
product packaging and manual.
