TransAct EPIC 950 Manual de usuario

EPIC 950

THERMAL

TICKET PRINTER

Tech Support Reference Guide

www.TRANSAC-TECH.com

Contacting Information / Serial Plate Info

• TransAct Technologies Incorporated is the

manufacturer of Ithaca brand POS, Banking, and Food

Safety, receipt printers and Epic brand Gaming printers.

877.748.4222 - www. transact-tech.com

• When calling the toll free number above enter option 2 for

Parts and RMA’s or enter option 3 for Technical Support

• E-mail Technical Support at:

T[email protected]

• Online RMA form:

www.transact-tech.com/tsg/rma.html

• Additional product support information can be found on

our website under Support > Product Info > Epic 950.

• TransAct also maintains an FTP site for downloading

documentation,utilitiesandrmwareles:

ftp://ftp.transact.com

USER ID: gaming

PASSWORD: CAs1no123

or at ftp://gaming:[email protected]

Serial Plate Information

DateCodeIdentication:

• Therstletterdenotesthemonthbuilt,asfollows:

A= January, B= February, C= March, D= April

E= May, F= June, G= July, H= August,

I= September, J= October, K= November

L= December

• The two numbers denote the

last two digits of the year

built, as follows:

04= 2004

05= 2005...

Note: Standard Warranty: 2 years from the build date

Printing Self-Test Ticket

Print a test ticket using the printer’s self-test procedure:

• Press and hold the FEED button for approximately 5

seconds, then release and the self-test ticket will then

print.

- OR -

1. Un-rack the Inner

Chassis

2. Open the Ticket Cover.

Do not remove the

currently loaded ticket.

3. Press and hold the

FEED button until the

Open LED goes out,

then release the button.

4. Now close the Ticket

Cover and the self-test

ticket will then print.

5. Close the Inner Chassis

to resume normal

operation.

NOTE:

Provides useful information

regardingloadedrmware

versionandconguredBaud

Rate settings in addition to

performing mechanical

testing.

Self-Test

Ticket

Printer Status and Bezel Light LED’s

Printer Status LED’s

TheprinterhasbeenoutttedwithaLEDpanelsystemthat

provides the condition of the printer by using solid or blinking

status LEDs to communicate status information. The following

tableliststhedifferentLEDstatesforspecicconditions.

Condition Ready

LED

Paper

LED

Open

LED

Fault

LED

Unit Ready ON OFF OFF OFF

Cover Open ON OFF ON OFF

Chassis Open ON OFF BLINK OFF

Ticket Out ON ON OFF OFF

Ticket Low ON BLINK OFF OFF

Head Temp Error BLINK OFF OFF BLINK

Paper Jam ON OFF OFF BLINK

Ram Error 2-BLINK OFF OFF ON

EEprom Error 5-BLINK OFF OFF ON

Boot Load Mode BLINK OFF OFF ON

CongMod BLINK OFF OFF OFF

Bezel Status Lamp

The printer’s bezel also displays certain printer status informa-

tion. See the table below:

Steady Blinking

Rapidly

Blinking

Medium

Blinking

Slowly

Online and

Ready

Ticket is being

printed.

Ticket in ticket

taken senor

Ticket Low

Chassis open

Cover open

Ticket not

loaded (TOF)

Ticket jam

error

Dip Switch Settings

Switch 1 is the furthest to the rear of the printer. The Active

position is toward the outside edge of the printer.

SW-1 Reserved and must be in the Disabled position. If

activated, the printer will be held in rest.

SW-2 ConguresTicketLow.TheDisabledposition

prevents ticket low from being detected.

SW-3 Reserved

SW-4 Reserved

SW-5 Reserved

SW-6 Reserved

SW-7 Activates the Smart Suite features. Must be active to

use the status features of the Bench Test utility.

Must be active on Bally Alpha platforms with 3.17OS

or greater or if you receive constant “Printer COMM

Error”.

SW-8 Activates 2-color operation (color ticket media

required)

Game Interface Options

Note:TheInnerChassisiscompatiblewithallrmwareversions

Serial (RS-232)

• Communication board #95-04998L (14-pin connector)

Netplex

• Communication board #95-05001L (10-pin connector)

• Powered through 8-pin pigtail connector

USB

• Communication board #95-05472L (4-pin USB connector

and 6-pin Netplex connection)

• Powered through a 4-pin Molex connector

Printer Firmware Versions

Firmware Naming Convention:

Eachrmwareleisnamedwithaprexandnumberthat

signifyspecicinformationaboutthermwareinthele.The

FamilyMaskisindicativeofbackwardscompatiblermware.

F XXX xx FactoryTest-Mustbere-ashed!

S XXX xx TransAct Template Language (Serial PCB)

N XXX xx WMS - IGT’s Netplex Protocol (Serial PCB)

V XXX xx IGT - Netplex Protocol (Netplex PCB)

H XXX xx GSA - GDS Printer Protocol (USB PCB)

U XXX xx TransAct Template Language (USB PCB)

IUN XXX xxxx IGT - Ithaca Universal Netplex (USB PCB)

IUU XXX xxxx IGT - Ithaca Universal USB (USB PCB)

FirmwarePrex-InterfaceTypeorUsage

Firmware Revision

Firmware Family Mask

Obtaining Printer Firmware:

• Firmwareles<*.cbt>areavailablefordownloadfromthe

TRANSACT Gaming FTP site (see page #2). After logging

in, browse to the Epic 950/Firmware

folder, select the

interfacetypeandrmwareversiontodownload.

TRANSACT Firmware Disclaimer:

• Thermwarewithinallgamingticketprintersaresubject

to regulatory approval. It is the casino’s responsibility to

ensurethatonlyapprovedrmwareforthespecicgame

platformisinstalledtoavoidpotentialnesimposedbythe

regulatory body. Please contact the game manufacture

and/orregulatoryagencytoconrmtheapprovalstatus

priortousinganynewprinterrmwareversion(s)inyour

games

Racking/Un-rackingtheInnerChassis

To remove the Inner Chassis:

• Pull on the Ticket Cover to release the rear detents, pulling

the Inner Chassis towards you until it’s latches catch the

forward detent slots

• Push the Inner Chassis back in slightly, pull on the Re-

lease lever and pull forward on the Inner Chassis to

un-dock it form the Outer Chassis

To return the Inner Chassis: (see warning before racking)

• Align the base of the Inner Chassis with the outer walls

of the Outer Chassis, seating it within side walls A and B

as shown. Make certain it’s straight so the Inner Chassis

doesn’tdamagetheexcable

• While pulling outwards on the Release Lever, slide the

Inner Chassis towards the rear of the Outer Chassis. Push

the Inner Chassis all the way to the back until it stops.

When fully seated, the front metal plate of the Inner Chas-

sisandthefrontleftedgeoftheOuterChassisareush

Warning: Interconnect PC Board

Assembly must be latched in position shown

Check by trying to move the board by hand

prior to racking.

MAKE SURE IT IS LATCHED

Preventive Maintenance

Cleaning Instructions:

1. Remove Inner Chassis as shown on page 10

2. Opentopcoverallthewaytoallowairowbetweenprint-

head and platen roller

3. Remove any loose particles using compressed air

4. Clean ticket burst area (under top cover) with a lint free

cloth

5. Supply power to the printer either by reinstalling it back

into a game or using the Download Kit’s power supply

6. Open cleaning card pouch and remove cleaning card

7. Insert cleaning card into feed path while applying some

tension thereby cleaning the entire surface of the platen

roller

8. Open the top cover and remove the cleaning card

9. Repeat process if necessary

10. Properly dispose of used cleaning card

Wafetechnologycleaningcardswithcutoutnotches:

• Insert cleaning card into feed path with the notches

towards the leading edge and use the FEED button to feed

it through 2x.

Warnings:

• IPA solvents can damage rubber rollers with frequent use.

TRANSACT recommends a maximum usage of 2x annually.

• The thermal print-head’s life can be reduced with excessive fric-

tion. When cleaning the component directly, TRANSACT recom-

mends using IPA solvent on non

abrasive lint free cloth.

Purchasing cleaning cards:

Cleaning cards are available through TRANSACT.

Description: 2.5”x6” Cleaning Cards (qty15)

TRANSACT Part Number: 200-00155

Sensors and Switches

Ticket Low Sensor

• Optically senses when 5-10 tickets remain in ticket supply

bucket

• Reports ticket low to game in status byte

• Verify with Game Manufacturer how status byte is man-

aged

Top of Form Sensor/Ticket Out Sensor

• Senses and aligns to black dot on right edge of ticket

Ticket Taken Sensors

• Used to determine when customer has removed the

printed ticket

Audible Alarm

• The Audible Alarm will activate upon printer reset. Other

alarms are under control of the game.

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